기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험
Synthesio
Synthesio은(는) 무엇인가요?
Ipsos 계열사인 Synthesio는 AI 기반 소비자 인텔리전스 분야의 글로벌 선두업체입니다.
당사의 하이브리드 솔루션은 기업, 브랜드, 대행사에 시장 및 구매자와 관련된 가장 완전하고 정확한 예측 정보를 제공합니다.
최첨단 자연어 이해 및 AI 알고리즘을 통해 구동되는 AICI 플랫폼은 가장 광범위한 온라인 및 오프라인 데이터 소스 세트를 지원하고, 수상 경력이 있는 Ipsos 분석 프레임워크를 최대한 활용합니다.
Synthesio은(는) 누가 사용하나요?
대기업, 중소기업, 대행사
Synthesio 리뷰
Wonderful experience
주석: social media customer service process, brand insights, campaign measurement, sentiment analysis and MORE!
장점:
The filtering options and ad-hoc searching feature are great. The customer support is really what stands out to me, as it is so much better than what I have ever gotten with any other social media tool.
단점:
It's a complex tool, so adoption can take time. It's not as intuitive and easy to learn as some of the other social listening tools I have used in the past.
고려된 대안:
Advanced social listening platform with great customer support
주석: Synthesio's attention to research-based uses of social listening is unmatched in the industry. Our customer success team at Synthesio acts as a true extension of our in-house team, and I feel comfortable having Synthesio work directly with my internal stakeholders across the business.
장점:
Synthesio offers an easy-to-understand user interface that has been accessible even for our new/novice users. Don't be fooled by the manageable front end - Synthesio also offers powerful AI/text analytics and a huge variety of data visualizations that meet the needs of advanced users.
단점:
Social listening sentiment has always been a challenge and although Synthesio has taken steps to address this issue through more advanced text analytics, sentiment accuracy could still be improved.
It’s a compromise
주석: The overall experience is fine but it’s not a key player in any area.
장점:
Quick flashdash feature doesn’t use mention limit, good coverage, great customer support. Insightful widgets
단점:
You have to constantly reapply the filters when ever you double click on a widget or change the view. You automatically see all the query’s at once so can’t share a view with clients. You have to clean the dashboard when it reaches a limit. Can’t just keep for on going tracking.
Synthesio — Great monitoring tool
주석: Great product that always keeps us ahead of the curve.
장점:
Always provides alerts before any other system, easy to use functionality
단점:
Display is a bit rudimentary and could use some better design on reporting
Wonderful tool for following social mentions
주석: Our team is using it to improve our social listening and social presence.
장점:
I like how complex is the reporting after the new feature BI-style reporting because this helps me when I meet and explain to the management board. There are many customization options which is something important for me. It helped me to figure out which verbal and visual messages appeal to our consumers.
단점:
Currently I don't dislike anything about this product because it has the all functionality I was looking for.
