기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험
Librestream Onsight
Librestream Onsight은(는) 무엇인가요?
Librestream은 더 안전하고 효율적이며 탄력적인 인력 관리를 위한 AR 및 AI 기반 지식 네트워크를 통해 인력 관리를 혁신합니다. Librestream의 Onsight 솔루션은 산업 기업을 위해 개발되었으며 6개 대륙의 193개국에 배포되어 27개 언어로 번역을 지원하는 최고의 증강 현실 플랫폼입니다. 기존 워크플로 및 에코시스템과 호환되는 Onsight는 모든 환경 및 기기에 필요한 콘텐츠, 사람, 관련 데이터 및 지침에 대한 즉각적인 액세스를 제공합니다.
Librestream Onsight은(는) 누가 사용하나요?
제조 및 중장비 기업 석유 및 가스, 설비, 재생 에너지 테스트 검사 및 공인 서비스 항공우주 및 방위, 광업
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Librestream Onsight
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Librestream Onsight 리뷰
Changing Customer Support with Onsight
주석: Overall I am very pleased with the results our organization has had with using Onsight. The members of the Librestream team work very hard to ensure that the Onsight experience is good every time the app is used. When there are questions they are very prompt in answering. The training staff is always ready to step in and assist when needed. On the occasions that I have met with the team from Librestream I have always come away impressed with their customer focus.
장점:
Onsight by Librestream is a very well designed product that is easy to use right out of the box. My colleagues and I have deployed this technology to various locations around the world with good results. When I need a person in the field to use Onsight it is a simple of matter of an email and a phone call to have them up and running. The people in the field that are using Onsight for our organization vary in computer/phone skill level and none of them have had any issues in setting up and running Onsight. The low bandwidth capapbility is an outstanding feature giving us more access to our customer in remote locations. One of the best things is the app is the person field does not have to have another tool to use Onsight. Having said that, the accessories, the Cube and the Hub, are excellent add-ons to the basic Onsight set up. This app is a game changer for supporting our customers in the field as we can communicate real time driving faster repairs returning the customer's equipment back to service sooner. In our work with Onsight we have integrated the Hub with UniWest's EVi, and the Grey Gecko Real Time Inspection tool.
단점:
I really do not have any problems with Onsight or issues with any of the functions.
Onsight for Remote Digital Inspections
주석: Overall or experience has been very good. We had a situation recently where an inspection was able to take place at a remote site with social distancing measures put in place. A company nspector and representative from the end-client would be present to witness the testing activities. Although a local inspector could attend, client project representatives were unable to travel to the site, so the Onsight solution was selected so everyone could still virtually attend.
장점:
There are a couple of areas within the solution which I personally liked. 1. Ease and pace to get this installed. We were up and running within a few days of raising the PO 2. The software offers several unique features above the other applications we considered which lends itself to the higher criticality types of jobs we undertake e.g. ability to take detailed photographs, even on a lower quality line. Ability to annotate on photographs and the ability to share these to all parties on the call. 3. The guest license feature has been invaluable to the way in which we work
단점:
There are a few areas of the solution which hampered us in its use: 1. Restriction of only having 2 people on a call when initiated from a mobile device (phone/tablet) 2. Additional costs for online storage capabilities. If this could be redirected to our own cloud solutions that would really help 3. Some of our end users operate with Macbooks and there is no software available for this
Onsight meets our expectations and improves customer satisfaction
주석: Our overall experience is good. The tool allows us to improve the reactivity of our technicians. To improve the relationship with our customers and their satisfaction by responding quickly and easily to their needs. It saves time for our customers and our technicians.
장점:
Onsight is very easy to use and easy to learn. Our technicians use it with our customers without any problem. The features of telestration and document sharing during live video are very useful. This makes it possible to respond very quickly to customer needs. Compatibility with endoscopes and connected glasses is a big added value in our industry.
단점:
There is no difficulty in using the tool, but I think it lacks some features to further improve the user experience. Sharing files in .pdf format is not possible, which can be a problem with some of our documents. It lacks a chat feature, if we just want to exchange quickly, like on a network like Whatsapp or messenger, text information. It is possible to record the session in video format, but the file format is only readable by Onsight, so it cannot be reused outside the application.
Security, flexiblity and forward thinking
주석: Our objective in using a virtual collaboration solution was first to improve the customer experience with regard to equipment insurance claims. Soon after claim reporting, we are able to connect with the customer remotely to get a view of the damage and discuss how the coverage can respond. The customer is engaged as they don't have to wait for us to coordinate a visit and they are able to direct us to what they believe is important for us to see. Beyond being part of the process, the customer gets an assessment much sooner allowing them to make informed decisions. Beyond customer experience, using this technology allows us to better control travel costs and to triage damage in the event that we still need to get on-site.
장점:
Librestream's application is key for our goal to continually enhance the customer experience. It allows us to interact and collaborate with customers to reach a mutual understanding in a more efficient way. We can control costs by reducing travel while being able to engage with customers sooner and when it is typically more convenient for them. The solution has been developed with security in mind and is very adaptable for the available bandwidth. The Librestream team is committed to helping users succeed and is open to recommendations to make the application work for the user. Excited by their vision of integrating new functionality including potential augmented reality and IoT.
단점:
We use the application almost exclusively to connect with our customers (guests). We send them an invite from which they must download the application, click on a link and then point the device at the item at issue. An ideal solution would be to eliminate the need to download the application. However, we understand that it could reduce security and some underlying data capture. With that in mind, we are not willing to sacrifice for a little more convenience. Another pain point maintaining connection if the customer's device is unable to get a signal. Librestream's application is very adaptable to very low bit rate environments. But when we are unable to collaborate due to low connectivity, we have asked them to explore allowing us to toggle the customer's instance to allow them to record video for future upload. While not possible for us today, I am confident that Librestream's team will make it happen if they are able.
Onsight from Librestream performed where it was needed most
주석: The experience with Librestream in supporting us was excellent. Tech support, to sales support, to overall interaction with the company was all good. We didn't need a lot of any of that, but when we did, they were very responsive.
장점:
The ability for the software to handle low connection speeds was paramount to being able to provide live video for remote expert collaboration. Before I continue, let me clarify my position and use. I took an early retirement from NOV in August 2019 where I evaluated, used, and established the use of this software in Aftermarket and other groups within NOV. I continue to use the software in a consulting role. Okay, as to handling connection speeds or bandwidth. While a service tech may have a great connection close to a WiFi access point, as they move around areas and machinery, there will be less than desirable speeds to the WiFi connection. You want software that can handle those lower speeds without dropping the call. Onsight is excellent at maintaining continuity as those speeds go up an down. For the oil patch, keeping the connection provides a confidence in the rest of the remote support function. This was the top feature for us. Of course, being able to have multiple people on the call and allowing shared audio and video was at the top of the feature list once you could reliably get and keep a connection. Librestream also provided a way to document what was done, as well as an electronic form to allow anyone unfamiliar with a task to step through the task as well. This allowed us to put people in the field that may have had limited experience in some areas, knowing that they had a support team behind them and a set of instructions detailing the work.
단점:
To be honest, there was very little that was a downside. I suppose one feature that would be useful would be to see who had Onsight active if you needed to make a call. We never just called, but set up the remote session prior so that the right people were available, or could be notified to be available. Other than that, there wasn't “least” about it.
Onsite use
주석: Customer support and follow-up excellent. Our biggest challenge has been implementing the software during COVID and Taylor is very supportive, no problem is too difficult to work through. She is helping with training and product development. Toby is great, always offering suggestions on content development, offers great ideas on implementation. He can easliy relate to our employees and customers.
장점:
The option of using the headset and with mobile devices. Ease of use setting up the program and navigating through the program. Very intuitive for someone to use. Compliments zoom calls for multiple users.
단점:
Setting up the headset is difficult if you don't know what you are doing. Also, our customers may not understand fully the setup process, so requires more hands-on and patience from us.
Onsight Connect and Flow user
주석: We are using Onsight for remote equipment troubleshooting and maintenance. Onsight Flow and Connect are a good fit in this space. Hands free operation using AR headsets works really well. The software is simple to use and features support effective remote communication. We use the realtime video and audio tuning feature regularly. It has been found that where data communications is limited in some locations calls can continue to exchange content and media with an adjustment of these settings.
장점:
We are using Onsight on mobiles, Tablets and AR Headsets. The ease of use for Connect and Flow simplify user adoption. Administration is simple and not time consuming. Additional features are being incorporated into the product as part of Librestream's ongoing development cycle. Once implemented the product requires minimal ongoing support.
단점:
We currently aren't using single sign on so users do need to be created in Onsight Flow and Connect independently. While this is not time consuming it is a potential opportunity.
Flexibility required for licensing packages
주석: We are using Onsight for remote survey and inspections on our FPSO units offshore in remote locations around the world. While we have enjoyed some successes, it can be a challenge distributing the licenses and setting it up in the handheld devices. There is a need to differentiate Onsight from other similar communication software/platforms like MS Teams and WhatsApp, which are undoubtedly more integrated into most people's work and personal life setups.
장점:
1. Easy to learn and use; 2. Able to work offline or in low bandwidth areas, without being constantly connected to the internet; 3. Workspace cloud is a very useful functionality for file transfer between remote locations and has many AI features with potential;
단점:
1. Licensing packages can be more flexible, fixed platform cost is too high, and presents high barrier to entry for users who would like to manage a few licenses at a time; 2. Workspace cloud can be integrated with the main tool and not as a separate add-on; 3. Restriction of maximum 5 users per call can be expanded;
Librestream Technologies 응답
4년 전
Thanks for taking the time to share your experience, Benny. We're glad your users are finding Onsight beneficial and easy to use. We'd love to discuss any concerns you have we'll reach out direct.
Intuitive to use, but still some stability issues
주석: From what I can tell, after doing quite a bit of research, Onsight is the best available product in the market. Our users are generally satisfied with it, as it fully enables them to interact remotely with their customers or working sites.
장점:
Onsight is very simple and intuitive to install and use, on many platforms.
단점:
Unfortunately, there are still regions in the world where Onsight is not stable enough to guarantee a good user experience.
Librestream Technologies 응답
4년 전
Thank you for the positive review. We are glad your users are finding Onsight helpful in interacting with customers. Enhancing our regional presence is an active program. If you have not already, please email us at information@librestream.com to share more information.
Remote Assist using Onsight Connect on Realwear HMT-1
주석: very good!
장점:
Ease-to-use once implemented Ability to use this in low bandwidth areas Dashboard interface Mobile application
단점:
nothing paticular to mention, very happy
Bonjour.
주석:
Nous gagnons en temps de réactivité.
Satisfaction client.
장점:
• La capacité d’utilisation dans les zones à faible bande passante est très appréciée. • L'application prend en charge nos besoins de collaborer avec plusieurs personnes à la fois. • Nous pouvons rapidement inviter nos clients à rejoindre une session en direct. • Une caractéristique particulière qui, selon toi, est ou a été d'une grande valeur. •La faculté de pouvoir fonctionner en point à point.
단점:
Prise de main à distance sur les tablettes Zoom Éclairage Mis au point
Advanced Communication Tool for Remote Support
주석: It has been a very good experience. We have leveraged this technology in remote communication calls to solve operation and reliability situations.
장점:
The feature set that includes annotation, telestration, zoom in-out, picture quality, remote control of mobile camera and light effects, among others. It is cost effective
단점:
It would be nice the software can incorporate texting and automated translation
Smartphone application easy to handle
주석: Because of the transmission problems, the software has so far only been used for individual test purposes. Furthermore, general video bans in many of our systems prevent the use of OnSight.
장점:
The application via smartphone is very easy and quickly available. This also makes communication from technician to technician excellent. In our application cases this variant is best used. The quick and easy assignment of user rights and the invitation of guest users should be emphasized.
단점:
The integration of the application into the company system landscape proved to be a challenge. The quality of the video transmission is insufficient, which is related to the low prioritization of video data in the bus system. In addition, data transmission from engine rooms in ships is not yet sufficiently well solved.
Renault trucks
주석: ITs been very good, we have had great support from all the guys at Librestream, from sales to technical and training, its been a very good experience
장점:
How easy it is to use, we have the software on our HMT glasses, easy to navigate around, take photos etc.
단점:
To date its all been good, it does what we want it to do. The only thing really is on the OPM dashboard, it would be good if the dashboard could be set up to run automatic reports
