Tidio

Best value for money I've seen.

주석: Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

장점:

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

단점:

I really can't think of any complaints. Tidio does the job very well.

Perfect for our non-profit org

주석: Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

장점:

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

단점:

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Potential customers be aware of Tidio's no-refund policy before you purchase the product

주석: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

장점:

The widget and chat console have a sleek and straightforward design.

단점:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Tidio is smart in customer support

주석: Helps me respond to customers who contact us with questions

장점:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

단점:

Pricing to remove branding is still too expensive

Tidio for online support

주석: Tidio helped us to engage with our customers and to answer their question which led to more sales.

장점:

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

단점:

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Definetly worth it compared to similar softwares

주석: Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

장점:

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

단점:

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Customer service seemingly non-existent so we had to leave

주석: It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are difficult to understand. I don't know if that's Tidio or not. We never got anyone to even respond.

장점:

Seemed simple. Good user interface for customers.

단점:

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

Great alternatives to any other live chat

주석: Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

장점:

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

단점:

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Fast and easy

장점:

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

단점:

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Very Helpful Software

주석: This software has enhanced the website making it more personal and effective,

장점:

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

단점:

The major setback was the price of this product. It is a little expensive for smaller companies.

Simple but Powerful

주석: We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

장점:

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

단점:

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Highly Recommended!

주석: Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)

장점:

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

단점:

Have not found any thing like this yet.

The Chatbot that you want but can't find

주석: I like it. It is very easy to set up the bots.

장점:

A chatbot that hands off to a live person was critical.

단점:

Can't think of any yet but I will update if I find any.

Easily installed, attractive chat tool

주석: Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

장점:

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

단점:

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

주석: Tidio streamlines and automates customer service operations in real-time.

장점:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

단점:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Pretty Good, some little glitches

장점:

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

단점:

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

The most powerful active chat widget

장점:

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

단점:

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

For your website, a useful Live Chat tool is available

주석: This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation.

장점:

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

단점:

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

It makes it easier to get and handle leads.

주석: Tidio has everything you expect from a live chat.

장점:

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

단점:

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Intuitive Live Chat Agent

주석: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.

장점:

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

단점:

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

Really interesting for social network

장점:

The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.

단점:

The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing

Very expensive

주석: Good, but it would be very good if the conversations reached were increased.

장점:

It is user friendly, easy to use and intuitive for users.

단점:

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

A Chatbot and Live Chat Solution with Some Limitations

주석: Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

장점:

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

단점:

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.

주석: Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.

장점:

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

단점:

I haven't experienced any problem with this tool although to access this tool when offline is difficult.

What I was looking for!

주석: I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

장점:

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option. I will upgrade once my free trial ends.

단점:

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.