Lucky Orange

Look no further

주석: Overall the experience has been great

장점:

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

단점:

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

User friendly & Critical For Businesses

장점:

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

단점:

Would love to see more real-time customer service in the future.

Lucky Orange is a Critical Tool at a Great Price

주석: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

장점:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

단점:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Lucky Orange To Track User Activity

주석: I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.

장점:

I liked being able to easily track my customers' movement on my website.

단점:

Sometimes the recording of the customer activity seemed to miss data points.

The heatmapping and website analysis tool you need for your business

주석: It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

장점:

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

단점:

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

An easy tool to understand your website performance

주석: Overall, this is a great tool that helps us a lot in measuring the performance of our website.

장점:

I like the simplicity of setting it up and the clear visualization of the data.

단점:

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Great tool

장점:

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

단점:

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

A range of useful optimization tools to help understand your customers better!

주석: After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.

장점:

1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

단점:

1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab.

Great App to Track Behaviour

주석: Happy that we can track customer behaviour to better enhance our store.

장점:

Very insightful. Helping to development a better understanding of our customers behaviour.

단점:

Limited number of sessions for the price.

Great product

장점:

Great Support, competitive prices, useful

단점:

Some bugs;, not very easy to use and straigthforward

The tool is comparatively cheap and has a great functionality

장점:

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

단점:

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

Great value for marketeers with limited time and budget

주석: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

장점:

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

단점:

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Straight forward onboarding and easy to learn

주석: Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.

장점:

I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.

단점:

I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.

Best heat mapping for the money

주석: Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

장점:

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

단점:

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Great product with great customer platform

주석: These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.

장점:

Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.

단점:

It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.

Valuable Asset for CRO

주석: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

장점:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

단점:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Sometimes old is better

주석: Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

장점:

I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts

단점:

The new lucky orange is not as good as the old one.

Does the job

주석: It has served its purpose for the most part, and for the price it's worth it. Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes it frustrating to really dig in.

장점:

My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.

단점:

The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.

Very eye-opening experience

주석: I am glad I have found the product. It had me redo and improve the entire website.

장점:

I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.

단점:

I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.

Satisfied with the app

장점:

I like the fact that you can view live visitors, view they're live shopping carts ect.

단점:

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Works as it's meant to

주석: The software itself works well, but the integration is not user-friendly.

장점:

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

단점:

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

User friendly heatmap application

주석: I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which elements attract clicks and how, and I can also watch recording of site visitors within the app. Extremely useful for testing content.

장점:

I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.

단점:

The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.

Easy to use, great information

주석: Easily worth the money to learn who is visiting and how customers perceive your website.

장점:

Visit recordings. Provided valuable information on how customers interact with the website's content.

단점:

Chat feature could use some more customization options / features.

Haven't seen an orange orange visitor yet :-)

주석: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

장점:

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

단점:

Live chat feature doesn't always show on website

Best Web Analytics Tool

장점:

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

단점:

They recently launched a new version which I didn't like and I am still using the old one.