eZee Reservation

Great software bundled with a ton of features

장점:

The shift from a traditional operating software that required physical software installation to a new and easy online website hosting is definitely a plus and affordable

단점:

General suggestions include better customer care and dedicated managers for our property than a general customer care support

I has been fine

장점:

Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system

단점:

integration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed

Inventory repeatedly showing as full

주석: Inventory repeatedly showing as full especially doing the peak season. After repeated calls from our customers, we found that on our website the cottages were showing as full, although the inventory was updated.
We need to know the reason why this is repeatedly happening, but there is no response from Ezee. After it is addressed, we get a call saying, everything is working well. But, our question is why is this happening repeatedly? No answer.
This is obviously hampering our online sales. This lack of transparency and slow speed of communication is limiting us from making any further commitment to eZee. Any request to add inventory is met with - first pay us X amount, then we will take a look... bad show.

장점:

Nothing

단점:

Can't add inventory to back-end software on our own. Insufficient training for our staff. Technical team and customer service are different, so while we speak to one, the other also has to be spoken to - what a waste of time! No online chat support. The software is very poorly designed and does not match the caliber of our website design, it looks rather like a beta version of a college project.

Value for Money

주석: They can bring in more options and custom based modules according to the needs.

장점:

We being a new Resort, ezee is the first channel manager we installed as price wise seems competitive

단점:

Their older version was user friendly. Current one looks glossy but not comfortable to work with. Ezee does not support day rates/room booking They are unable to give certain rate configuration for our resort as they felt we are asking too much..

User Friendly

주석: Rates Update , Cash Bar Insert

장점:

Easy To Learn for new comers , easy to use this system and no need to spend long time to train this system

단점:

Some times little slow , and stuck , and please do the system updates on mid night time because you doing afternoon its was busy time

It is a easy to use software and useful in all aspects, value for money and saves time and energy.

주석: We are able to be up to date with this software, and get all the information of all online travel companies on one screen, there is a prompt service from the staff, that we receive and always, who are always ready to help.

장점:

It gives you all bookings made by all ota's, on one screen and helps us to identify the overall bookings made.

단점:

the print of the bookings when taken it does not show all details of the bookings, there should be some indication for disparity between ota channels, so you can get informed and do the needful before any objection arises.

This application helped us in curbing quality time to process the booking and reservations received.

주석: Eazy in Handling the Guest Check In and other front desk related process and database.

장점:

Its Ezee !!! the name is the best way for a user / manager / owner who want to handle the front desk or bookings or reservations on the Reception or Remote location.

단점:

Should develop the 3 types meal plan CP, MAP & APAI along with specific rates and respective taxes and integrated it with the reservation / booking form in which the Hotelier can add the meals of the Guest Choice and can segregate the Lodging and Restaurant part separately so that it can be easy to find out the taxes payable for respective type of services rendered.

Ease of use and great customer support

주석: The system is very reliable. Overbookings have been reduced to zero.

장점:

Its functionality and reliability. 99% up time.

단점:

To get to some functionality I have to click too much. Also that invoice and reports functionality is not possible on phones and tablets due to limitations of flash on mobile devices.

Booking Engine with a lot of great feature.

장점:

So many great features in eZee Booking Engine such as price widgets, automatic email marketing, trigering tool ( welcome, exit, floating text, chat support etc ). Great overview and from our experience user friendly.

단점:

There is no option for limited time offer package, but we already ask them to develop in sometime and hope can exist soon.

Very good service thank you executive.

주석: Very good ,I also contact other employees but with her I often do not have a bad word!
Thank You

장점:

Reports , and support that we have 24/7

단점:

I needed help with and is not first time but executive ,is always to help me and to explain everything .I also contact other employees but with her more often . thank you for today

Good

장점:

All the eZee products are easy to use and eZee reservations is not different from them. The setup of the booking engine and updation of the rates and other information is quite good

단점:

The revenue management part can be a little better also the reporting can also be improved. Also, there are few OTA's it's not connected to, so that also can be improved.

Online Support is nice, improved our business after using this. I found outer phase comfortable to u

장점:

Interface, Service & Exceptional Online Support 24*7 makes our work easier. Reservation panel makes work easy also.

단점:

Pricing in comparison to others. Manual trainer should be present to help us instead of online training always.

Helpful and supportive staff

주석: Dear viewers, We ave been using this product since two years of now and we have hardly faced any inconvenience.whenever we were suppose to make any of the changes, any of the available staff listen with patience and have good profession to deal with. I recommend ezee technosysis to everybody.

eZee Chanel Manager

장점:

If user update some data via eZee Channel Manager, the data will be updated immediately.

단점:

It's easy to make mistakes aswell when updating rates/prices via eZee Chanel Manager because of the function of "Rate including tax" . If the user forgets to select this function the rates/prices which displayed on OTAs are wrong.

Great Software

주석: Good

장점:

The customer support is helpful and they respond on time.

단점:

The new display/platform has less features than the old one. Therefore, it requires back and forth to complete some tasks.

Great Products

장점:

ezee booking engine is easy to use and quick update ad very fast load in all devices good support also

단점:

front end is very good and also packages and promotion easy to update with single click also support also quick

Ezee Absolute Review

주석: we have higher work efficiency on departments that uses ezee

장점:

user friendly interface and the after sales support

단점:

some settings that cant be changed. pand lack of features that supports yield management

Not user friendly

장점:

There are alot of features that really useful. Just need to take time and study it.

단점:

Not user friendly, need to upload photos one by one. It is consuming our time for waiting...

The best hotel software , very ezee to use. Best customer support , 24*7 helpline, best senior staff

주석: Have been using this software form past 6 years , this product is very easy to use and is extremely fast

장점:

The guys in call centre are very helpful, Mr.Benziman and Ms.Nilam are the best when it comes to problem solving .

단점:

nothing to sayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

Reliabel

주석: Till date i am more friendly with eR

장점:

one of the best Booking engine in market

단점:

sometime it doesn't have good connection but its overall goods

Easy to use , easy to update,easy understamd

주석: Easy to use
easy to understand
easy to update
easy to cancel
easy to ammended

장점:

Easy to update rates, easy to Handle OTA, Inventory,Easy to cancel Reservations,Easy to ammend or cancel the bookings

단점:

Every thing was working perfectly No comments or least part about this software...... All perfect

we are happy with service team to handle quickly the problem by chat ,support executive Kais Shaikh.

주석: very much beneficial and helpful in every ways

장점:

It is good software for connect to control all of ota systems and easy to use . support is 24*7 and 365 days on chat and Skype as well .

단점:

yes , we like to use it . it has very easy to use feature which is very helpful in high time also keeps on updating and upgrading.

Peace of mind for a Hotel

주석: It's very easy my whole team is very happy to work with easy

장점:

It's a best software for hospitality sectors

단점:

Best software for hotels best team for support and sales

eZee is by far the best company

주석: Easy to use, comprehensive and super friendly staff.

장점:

I love all the features, super easy to use, comprehensive and the guys at customer support are just amazing. There is nothing they cannot do for you and then some. Nothing negative whatsoever. You would be hard pressed to find any other like this. We feel lucky to discover eZee. Looking forward to working with them.

First time using this system, thanks for the Support Executive for help patiently .

주석: Make my work more easier about the booking.

장점:

Easy to create package and add amenities , Easy to check and track the booking at one place ! It's as easy as it's spells eZee...

단점:

It's very Hard to upload picture and cannot fit description in the Property Setup. Also, it takes time to load sometimes.