GymMaster

Amazing software and support

주석: The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!

장점:

It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.

단점:

Truly everything we need to run our business and more.

Gymmaster review

주석: Overall experience with Gymmaster is great and i would recommend it to other users that need a software program for their fitness facilities. Its a great program for member base collection.

장점:

It's easy and simple to operate and navigate through the system. Keeps all data collection and helps track member activity. Shows business progress and what periods are peeking and not.

단점:

The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online.

GymMaster Review

주석: overal good as system is well laid out and easy to learn

장점:

Ease of use and the quick to answer help line offered when unsure of anything

단점:

system errors such as doors locking when not supposed to or changes made to the system that have effected members

Review

주석: Have helped reduce our admin hours

장점:

Customer support Dashboard Ease of use Reporting

단점:

Seem to have regular faults and errors across all areas of the software

Thank you from Prima

주석: Thanks team for all your support and helping our family run studio grow xx

장점:

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

단점:

I honestly had no problems over the last 3 year with the software.

Most accomidating software

주석: So far they have been great and easy to work with.

장점:

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

단점:

The bluetooth door access. I wish the app used a different method for members to use.

Highly recommend.

주석: Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

장점:

Gym master has a very user friendly point of sale system.

단점:

Nothing at all.I have yet to still book for more training to bring me up to date.

Great product and customer service

주석: The customer service/help team is very nice, responsive, and helpful.

장점:

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

단점:

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

Amazing product

장점:

We love everything about gymaster, it is cost effective, user friendly and the support is great.

단점:

Not much I can complain about. We like everything about this product.

Gym Master- easy software to use with great support!

주석: very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum

장점:

I like the support and how helpful the staff are

단점:

no cons to mention, gym master does exactly what its suppose to do.

Awesome Club Management Software - especially if you have a 24/7 club

장점:

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo. Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access. Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge. Customer service is great - you are not going to find this level of customer service in many other companies. Integrated billing is easy to use and works great - makes life easy. There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software. The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

AN EXTRAORDINARY SOFTWARE & PROFESSIONAL CUSTOMER SERVICE TEAM.

주석: Where do I start? My overall experience with the GymMaster system, was daunting at first. I had NO IDEA! However, the Gym Master team have been amazing, their attitude were exceptional by ways of:
1. Helping - Understanding my needs of learning GymMaster.
2. Patience - Giving me the opportunity get better at it and learning from my mistakes.
3. Willingness - to assist after hours, even they have finished work for the day.
4. Follow up - getting back to me regarding an existing Problem.
5. Staff and client recognition - knowing who their clients are and creating Rapport, and building confidence in me to understand GymMaster.
6. Thank you - representatives and some I may have forgotten (sorry) for listening, understanding and offering me guidance to be a GymMaster operator in my business.

장점:

The GymMaster software is user friendly with a simple interface that shows everything about a member at first glance. The folders are well labeled and easy to follow prompts and dropdown boxes. The GymMaster is an amazing tracker of clients and bookings, as well as memberships. Every gym should adopt this software for piece of mind.

단점:

It's not a major thing. I mean, off the record. Time difference calling from AU, NSW at 7pm, and it's 11pm in NZ when they're closed. But, I totally understood, some things cannot be done. I'm a Kiwi myself.

GymMaster - a true pleasure

주석: We control our business with GymMaster and as a small business owner, it doesn't get any more important than that. The technical staff are always available and very helpful. My experience with them is superior to many other software companies I have used in the past. GymMaster gives us insight into billings, facility usage, membership information, and even provides a portal to contact our member en masse as we had to with recent COVID-19 activities. I truly feel that they value our relationship and that speaks volumes to us. I would choose GymMaster again and again, and would freely recommend it.

장점:

GymMaster is quite easy to use and very robust. Its functionality goes above and beyond. We are able to track membership activity very quickly and painlessly. The controls within the system are much appreciated. My staff is frequently offered tutorials for use of the software and understanding any.al upgrades.

단점:

Cannot think of any cons to this software. None at all.

Great experience from start to finish!

주석: I loved my experience with Gymmaster. I've seen it change and update as well over the years, which was nice to see as a gym owner. We've had a lot of things change in our gym concept, as we tested different aspects of memberships, point of sales, etc. and everything was always smooth sailing with Gymmaster because everything was logged and the customer support was always ready to help us through any process.

장점:

Loved the customer support and quick turnaround on certain things as we grew from one gym to three gyms in less than 2 years. As well during the pandemic, they were very responsive and helped us change the memberships, update them, etc. It was a great customer support all around.

단점:

Some features aren't customizable, but the team does take note of the comments we send in, which is nice to know!

Great software. Amazing customer service.

주석: All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

장점:

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Great Customer Service!!!

주석: Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

장점:

I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced!

단점:

I never fully experienced a "mobile" component of this software.

Great software and excellent customer service

주석: Gym Master give us the ability to see who is coming and going from the gym during our un-staffed hours, this has given us the ability to offer our members a 24/7 gym. The reporting is clear and accurate which is something we rely heavily on to look after our members. Overall the software is easy to use and this is particularly important when we have junior staff at reception. The software is great and I highly recommend it.

장점:

POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly.

단점:

I cannot fault it. Our previous software was very complicated and hard to use.

Gym master app

장점:

The scheduling was very easy for my clients to use

단점:

The workout feature I used a different application for that

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

주석: Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

장점:

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

단점:

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Great customer service. Very user-friendly.

장점:

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

단점:

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Gymmaster

주석: We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

장점:

Easy to use No down time Updates remotely Fantastic back up from service staff/tech staff

단점:

Nothing springs to mind, we probably don't use it to its full potential

A good value, easy to use,fully equipped membership system with excellent customer support.

주석: Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

장점:

It had every thing I needed to run a small personal training gym. Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout. My queries were always answered immediately and the support was excellent.

Rise Fitness

장점:

The compatibility with the locking mechanisms at our gym allowing 24/7 access for our members.

단점:

The mobile app is not very robust and would be great for this to be optimized so our clients could use it more for many other things and for me to schedule clients, etc. also would be great to use for access into the gym.

Reduced working hours and take your weekend back!

주석: Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

장점:

Allows 24/7 access for members without having to be on site 24/7 in person.

단점:

Updates have removed certain features that were useful to me. i.e., referral source

Customer Feedback

주석: My experience with GymMaster has been exceptional. They have delivered an outstanding service and understanding each time we call for assistance or looking for the best option on how we can utililize the software more efficiently.

장점:

Cost saving and user friendly. The software has allowed us to set-up our schedule classes and other services to reflect our business needs. GymMaster’s reporting set-up and templates are taking our business to another level. The reporting allows our business to identify ways on how to improve our service and increase our revenue each week. As for the templates it has made is easier for us to reach out to our members daily. Our customize app has taken our business to another level. Our member finds it easy to access and use our app.

단점:

Sorry I don't have any cons about this software. Changing provider to GymMaster has been the best decision for our business (gym).