Rezdy

A flexible tool that helped us during a long low-occupancy period

장점:

Easy of use & setup, great support and good technical documentation if you use the API and webhooks for setup taylor-made tours and activities. If you are starting up, It is a very good way to prepare your company for growth.

단점:

Lack of payment integration with LATAM countries.

Great features and functionality that help your business grow

장점:

*Easy to use *Easy to connect with resellers *Easy to manage staff and resources *Easy to communicate with customers via sms and email *Great support

단점:

*Very limited reporting *Unable to include discounted reseller tickets so does not integrate properly with accounting software *Very, very expensive compared with other booking software *Time consuming to set-up

Disaster for a busy business

주석: Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.

장점:

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

단점:

Lack of customer service. Malfunctioning software.

Easy To Use for Beginners

주석: I have found it easy to use, features that are easy to understand and activate, very helpful and ast response time of their customer servie agents.

장점:

Easy to use for those not an expert on Rezdy and very helpful and fast response time their customer service agents.

단점:

Some features like creating invoices that are tailor made to a particular business not yet active in Rezdy.

It’s very Robust! & we have tailored it!

주석: We rely on it like electricity!
5 star

장점:

We completely rely on it to run our public walking tour business. It has been incredibly robust. No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.

단점:

We look a long time to set ours up so it works in our particular business & (in Uk) no one (we think) is using how we are. Some of our staff still struggle with remembering how to use it as it’s very complicated - because it does so much. But my goodness it’s been a game changer!

Great B2B solution for booking tours

주석: We used it to book tours with operators directly and through API. This was the only booking system we used that had an API stable enough to never create any issues. We did not have one single instance of bookings failing because of the API which made Rezdy the absolute champion of API bookings.

장점:

Rezdy is an amazing solution for booking tours. It comes with a marketplace (which is surprisingly uncommon in the world of booking software) and its interface is clean and polished. It is an absolute delight working with this app and it is definitely one of the booking solutions I keep on coming back to.

단점:

Rezdy is expensive. I don't mind it, as it is a great tool, but for small companies it could be hard to justify such a price tag. I will, nonetheless, absolutely recommend to pay for Rezdy as it is worth the money.

Take your small tourism business to the next level...

주석: Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!

장점:

The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.

단점:

There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.

Rezdy is a gamechanger for your business bookings

주석: When changing a system within your business structure, it is always an apprehensive time. We had been doing manual bookings for years. If I had known how much Rezdy has simplified our bookings and how professional this move was for our business I would have done this years ago. Have never looked back since using Rezdy.

장점:

The support from Rezdy is outstanding, from integrating a booking system into my business to the everyday questions I may have. You get to speak with the team that design the product and that is incredible.

단점:

Rezdy are so receptive to feedback or implementing a design feature that you perhaps suggest, there is nothing that I don't like about the software.

10 years with Rezdy

주석: Over the years we’ve been able to see Rezdy grow and offer more features.
Pricing has got higher which I find disappointing as it’s got very expensive with not a lot of additional features.

장점:

It’s easy to use. Has a lot of features can connect easily with agents & other products

단점:

New feature of 7 day search default / can’t search by booking name only booking number

Useful and easy to use

주석: Very good experience.

장점:

Very easy to use and great customer support

단점:

Could improve the design of the widgets. They look kind of old.

Great functionality, but very expensive and customer service not productive

주석: Great product but extremely over priced for our type of business. I estimated that our fees would increase over 700% when they changed their pricing! Just not sustainable for a small business who sees not increase in sales in the package - to us it was a basic admin resource but Rezdy had higher expectations of what their users were getting from it

장점:

The layout of the calendar displaying availability and booking information is great. It was very easy to amend session times/duration - although sometime too easy!

단점:

Rezdy do not provide a feature of User permissions so we had to have two subscriptions which stopped cross selling/selling multiple activities to one customer. It also meant that we had to have two subscriptions. Although the Customer Service folks were always extremely pleasant, they never actually changed anything - just felt fobbed off! Cost of the subscriptions were absolutely not good value and when they amended their charging mechanism to a percentage of booking plus customer booking fee it became extortionate! The package is developed for globe trotters - not small local business with the majority of customers visiting numerous times a year. Linking with South America or Australia looks good but produces nothing for us but that was the justification of the high fees to cover the high development costs. Really does not work for businesses like ours - we saw absolutely no increase in our sales being with Rezdy!

Not designed for rentals. Might be fine for activities.

주석: it exists. allows us to rent our bikes online. super disappointed with its functionality though.

장점:

The staff is nice. I don't really have anything else positive to say.

단점:

I'm not trying to be bad here - I just want to make sure that no one else expects Rezdy to be easy for their rental business. My biggest complaint is that it is very easy to NOT TAKE PAYMENT when making an internal order. They have a payment type called "credit card" that lets you type in a credit card number and then literally does nothing, but it'll be marked as paid. Rezdy does integrate with Stripe, and you can pay via credit card (which didn't take Discover until today, but that wasn't mentioned to me during the sales pitch) but it's easy to miss so make sure everyone's aware of that. You pay the set up fee, but you have to manually enter everything yourself. (This is the 3rd system I've used - both others would load everything on the back end for you, including reservations that had already been made). Because the system is not designed to take reservations for items that have different sizes, this took hours for me to do. Every bike size had to be entered individually, with its own rules for how much it costs per hour. If I want to make a small edit, I have to edit each individual bike size. You can block out entire days, but not a specific product. It's also very easy to overbook a product. There is no error message saying "hey, this product is fully booked for that day, are you sure you want to make this reservation?" Overall super disappointed and looking forward to switching.

Rezdy: Streamlined and Effective

주석: Overall, Rezdy continues to stand out as an exceptional reservation system for our needs. It seamlessly accommodates our company's requirements and consistently delivers the essential functions with remarkable efficiency.

장점:

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy.

단점:

The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar.

Powerful booking software at a fair price

장점:

I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

단점:

One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

Simple and reliable

주석: Simple and Great

장점:

Flexibility when building schedules and calendars

단점:

Taxes and fees for payment integration could be better

Rezdy is a solid choice

주석: We've been utilizing Rezdy since 2015 and have had a great experience overall. The channel manager works well and we've grown business with other online resellers and their customer support is proactive and always available when we need them.

장점:

We like using Rezdy as a channel manager as it connects us to multiple OTA's and travel agents and allows for 24/7, real-time, live inventory and bookings.

단점:

Rate management within the platform doesn't allow for dynamic rates. We ended up building a customized integration with Rezdy to override the pricing input into the platform to allow dynamic rates to be pushed and pulled into the system by session.

Distribution Game Changer

주석: Prior to working with Rezdy, OTA management was a huge challenge which in turn prevented the growth we wanted. We were unable to manage more than a few resellers. Rezdy's platform has allowed us to manage our increased resellers in one platform. The result was a huge expansion of the marketplaces in which we were able to sell our tours and cruises. We have since exceeded our company sales goals and metrics.

장점:

Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive.

단점:

There could be some improvements in reports and analytics.

Rezdy ain't bad, worth the $

주석: Rezdy has been a great platform for our team, we tried to set up with another booking software company, but returned to rezdy for its ease of use.

장점:

The user interface, on desktop. The ease to share on websites.

단점:

The booking fees. The mobile site and app.

Software that is so ingrained in the travel sector you almost have to power through its unusability

장점:

In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world.

단점:

First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support. The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend. The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets. I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform.

Tour operator ease

주석: Good and getting better.

장점:

So easy to block dates, change scheduling, add new product, process orders, collect data, link to website, create vouchers, connect with distributers. Like the mobile app for quick daily check on departures and manifest checking.

단점:

Integration has progressed really well in processing payments and cancellations via different pathways.

User friendly platform, great for tourism operators

주석: We run a unique experience, which rezdy caters to perfectly. The voucher and codeword features are fantastic to allow us to run special promotions. Support is fantastic. Highly recommend this product for tourism and experience operators.

장점:

The functionality is well tailored and features allow for marketing campaigns.

단점:

Some features could be improved, but support is good.

Rezdy is so easy to use and great for booking tours!

장점:

What I like most about Rezdy is the ease of use. Navigating through Rezdy is very simple, fluid, and can be self taught fairly easy. You can send emails to customers, get notifications of all new bookings as they happen, and even get notified if an email bounces because it was entered incorrectly. One of my favorite features is the list of Action Logs. If ever there is a mistake, it is very easy to go back through your action log and find the problem so you can fix it. I am very happy with this product!

단점:

I wish there was a little more helpful information given when setting up new products.

I left and then came back.

장점:

There widgets and html integrated seamlessly with my Godaddy website templates

단점:

I would prefer more look customizations for widgets

I use rezdy for my hiking tour company and it has all the features i need to be eifficient.

장점:

The calendar and manifest are the best features of Rezdy and that is where I spend most of my time. They are constantly modifying the manifest options which really helps with my customer check-in and that is a time when everything needs to be seamless.

단점:

I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts.

Delivering on their promise to date. Just what I was looking for.

장점:

From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available.

단점:

From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity.