Bókun

Pleasure to work with Bokun

주석: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

장점:

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

단점:

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Great features, with some annoying bugs

주석: Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

장점:

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

단점:

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

Superb *

주석: Made my life much easier getting into a new industry.

장점:

Superb customer service, exceeding my expectation every time!

단점:

Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so.

Where shall one begin...?

주석: Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program.

장점:

In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.

단점:

Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours, definitely not on weekends. No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client. Key-word search is quite cumbersome. Software getting less and less user-friendly with every update. Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through.

Bókun 5 star excellence

주석: Excellent! You're very easy to contact for support. Your agents are exceptionally professional and have so far helped me to resolve all my issues/problems. Just as I would like every other of our suppliers to do. You set the bar high ... others have to follow!

장점:

Excellent customer service. You exceed my expectations in all areas!

단점:

Nothing. You're all stars! Continue with what you do. Keep your focus on your customers. Exceed their expectations!

5 satar........

주석: I really appreciate the site Bookun.. Fast help always and getting to the end of the case

장점:

Very clean connection It is very comfortable to work here

단점:

It would be better if the operator speaks other languages, for example the language of those countries

Super helpful

주석: Viewers often find themselves laughing at the comedic situations while also connecting with the characters' struggles and growth. The animation style and soundtrack complement the story well, creating an immersive atmosphere. It strikes a balance between lightheartedness and deeper themes, making it enjoyable for a wide range of audiences.

장점:

Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging.

단점:

It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed.

Bokun is the best platform for the tour business

주석: Bokun help a lot to grow my business, i really appreciate they help especially the bokun support team is an excellent they made sure everything solved,

장점:

The bokun team is the best and helpfully

단점:

Friendly Helpfully Work hard They try make sure everyone succeed on their business

Keep it up with the good work Bokun Team.

장점:

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

단점:

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Bokun Products and Service

주석: Great product that is intuative and offa good platform for all travel experiences

장점:

Once familiar with Bokun it is very intuitive. Bokun's chat service is quick and good that assist with learning to use the product

단점:

It takes a bit of time to learn to use but once familiar is very easy.

Review of Bokun Software

주석: Bokun makes the management of reservations and finances much easier and much more efficient for us.

장점:

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

단점:

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Great product with awesome features

주석: This software has lots of great features. I like everything about the software and the customer service is smooth and always friendly.

장점:

The idea of using software to centralize our sales from different channels is simply amazing. Bokun helped us put in order many of our internal processes. Plus, it's simply useful to use the Marketplace to find new partners.

단점:

I'm pretty good with technology but it was hard for some of my colleagues to understand the functionality of Bókun. I guess a better design would help. Also, trying to make things more simple and user-friendly would be great. And sometimes it delays to load but not sure what the reason would be.

Not ready to release, still in development, complicated and poor customer service

주석: We have products on Viator. They offered us to move all our products on Viator, which was not made properly. Let it aside, the customer service keeps passing our problem to someone else and each time I had to explain everything from the scratch. They say they will get in touch in a few hours but no one actually comes with a solution. The software has connectivity issues even with their own company! If you are a travel company, consider using this software twice!

장점:

Owned by Tripadvisor Can integrate to our Wordpress website

단점:

Complicated Poor Customer service Very hard coded, you cannot manage product portfolio with ease as they promote

Great software for tour operating with online sales channel

장점:

Bokun is incredibly easy to set up and use, while offering tons of features and an incredibly helpful support team.

단점:

Some features were interlinked and required us to set up a chain of different things, which got a bit confusing at times. This has, however, been mostly resolved by recent updates.

Making everyday work much easier

장점:

I like how the platform give both an option to buy the product now or just pay on the day.

단점:

It would probably how bookings are placed on the calender. I'd like it to show them by coming dates as the trend now is all new bookings will be displayed on top pushing old booking far below and it makes it a bit difficult to keep track.

Great Product, Bit of a learning curve

주석: Over all, worth it.

장점:

This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website.

단점:

Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process.

Read their terms of service - their stance towards refunds of fees at the moment is disappointing

주석: Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month.

장점:

It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data.

단점:

Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now.

Bad response rate in technical support

주석: In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good.

장점:

nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.

단점:

The API is often changed without letting us know. That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.

Great service that constantly improves

주석: Using Bókun, either through the API or through their own booking channels is easy and straightforward. The pricing is in range of other booking systems out there. We used Bókun for a few of our clients and for a few websites we made ourselves, and it is always very easy to deploy. If I had to give one reason for you to use Bókun it would be because they have a solid customer support for an already easy to use system. If you need a booking system, Bókun should be the one.

장점:

The redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.

단점:

I used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

It was a good deal till it started to cost more than others

주석: We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good pricing, instant chat and they actually made us think they were taking care of us.
Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer. The pickup list display Room instead of pickup place meaning you have to open every single booking to know where you have to pick customers up. Passenger list is bugy aswell.
Bokun should stop trying to make websites for us and focus on the core business: the activities features
There should be a package option that let you offer a discount if customers book two or more activities.

장점:

Being a Tripadvisor company makes the integration with Viator good

단점:

It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke

Starting a subscription fee at the start of winter in a pandemic?!?

주석: We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.

장점:

Easy to use, used to be great for small businesses.

단점:

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Excellent b2b features

주석: I found bokun because I noticed that some products were highlighted on Viator experiences. I asked how could I get that and they told me to take a look at Bokun because the experiences that were connected with bokun were highlighted. Since it was the first time I saw this kind of software, I found it amazing. But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.

장점:

The best part of bokun is the marketplace. It allow you to connect your business to thousands of businesses. And, as far as I know, bokun has the biggest businesses pool. Because of this, if your priority is b2b, I think that this a great option.

단점:

At the time I was using it, customer support was the worst part of it. I think it was a new team, so they didn't knew the features and they seemed like bots because when you exposed a problem, they just searched for related articles and suggest you to read them. Also, you just could talk to them via chat or email. And, since this is for business, I think that they should a phone support also. The checkout widget that they provide to our customers is also very weak, compared to other solutions. It has spelling erros, because they do automatic translation and because they don't create a suggesting safe UX. Even after exposing some spelling errors on the widget, because they use automatic translations, they weren't willing to fix that.

Great software for any size of company

장점:

Great reservation and booking system for Tours&Activities agents, suppliers... Since around 6 months I am using Bokun actively. Thanks to the colleagues of Bokun who have contacted me and offered a half hour training 6 months ago. Since that time I have increased the number of my products to more than 100 and I have also now 6 active contracts with resellers and OTAs, which were listed in the Bokun Marketplace. I always get quick answers to my requests from their support team. The pricing conditions of Bokun is incomparable. %2.9!!! And recently the experiences widget HTML codes for our website and any other place(Share link via Facebook, Instagram and Whatsapp etc) is really great!! Great Thanks to all the colleagues at Bokun in Iceland and Boston who have contacted me and also to other team members... Ahmet V. Holiday Experiences Marmaris - Turkey

단점:

The system and the features are easy to use, but you need some time till you get used to them. There are really endless details in the system, which can be used according to different needs of the users. Some minor changes could be done so that it becomes more user friendly.

Backbone of our business!

장점:

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

단점:

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

A practical and effective tool

주석: I have had a good experience with the use of the platform and the reception of executives.

장점:

Intuitive and easy to use, A simple and integrated way to load products,

단점:

The classification of activities, I consider that it is more efficient to separate the activities according to the sector or product that is offered.