Impero Connect

Reliable Product For Our Needs

주석: I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.

장점:

We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.

단점:

We have not encountered any Cons with this product at this time.

Good product overall

주석: Product does what it supposed to, most of the time.
Support is great with any issue you'll might have with the product.

장점:

Very good for Domain environment. Unattended access is pretty much why we bought it, It comes with a lot of extra features

단점:

Sometimes the host client stops working, and we cant access the host until the host will restart his machine.

Netop review

장점:

The good thing is Netop allows you to make system changes using a remote connection, proving helpful in a lot of business situations. You can install programs, run scripts etc.

단점:

It works slow a lot of times, the app process can break often and needs the computer to be manually rebooted. Kicks out from the remote connection often when switching users

Solid program with good support

주석: Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

장점:

Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

단점:

It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

NetOp remote control - unlocking EPOS automation

주석: Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

장점:

NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

단점:

Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!

Excellent for certain scopes

장점:

It is easy to install and use. It certainly makes work more efficient.

단점:

The IP security is not really there for situations like we have. In a school or small business environment where everyone is a member of the same organization it would be excellent. Where the users are not from the same organization, the ability to secure IP is very important and is not addressed well in the current versions.

Accessing the Start Menu is a game changer

주석: Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem.

장점:

Many remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer.

단점:

It's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again.

NETOP

주석: Remote management of bank machines, and possible Macs

장점:

Fairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function.

단점:

Interface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul.

Netop Remote Control Review

주석: Very good, I've liked it. Use it every day.

장점:

FIPS compliant, web version as well as client installed version

단점:

Deployment could be improved as far as learning how to do it to a domain. Guest interface could be improved.

In general, Impero meets our needs

주석: The overall experience is that Impero portal setup is the right chose for our department, where we have many machines placed at sites worldwide.

장점:

It is good to scale users to different hosts which do that many OEM's can share the same portal It is highly positive that we don't need any hardware.

단점:

when you have 50+ devices, guests, roles etc. ant the portal default always show 10. then it takes time to go down and chose to change to present 100 lines per page. For me the portal must default always present all devices, users etc. then you can degrease if needed.In same way some of the combo boxes cannot show all lines in the combo box.If you as an example should find a device starting with Z it is not possible to scroll down to Z if there are many devises.

Great classroom solution with many options

장점:

I love the ability to keep an eye on students as they work, being able to lock down the computers, and using the "run" applications to assist in software installs across a lab.

단점:

Working across subnets over active directory can be complicated. I have yet to use a version that allows more than one "teacher" to be connected to the same room. This causes the software to be useless in situations when a "teacher" is already connected and I need access from a remote location.

Netop Review

주석: Overall, I have always been pleased with Netop. It is a great program to use.

장점:

I have been a long time user of Netop. I had a client introduce me to it. I was a firm believer in Symantec pcAnywhere. I quickly moved everything over to Netop when I saw how much better it was. It has been many years and the product has changed drastically. It's a great solution to use when you want to remote control your clients.

단점:

I really have never run into any issues with using this package. I have nothing bad to say about this product at all.

Remote Tech Support

장점:

I like that this program allows me to reach out and help stores for with any computer issues or items that they need extra direction on.

단점:

The are a couple of things that would be nice. I would like to see an option to be able to put different stores in to several different groups.

Excellent product

주석: Ability to log on to customers PC's and resolve issues is a must for our business

장점:

Easy to use the software both versions Guest and host

단점:

Never had a problem loading the software

Review

장점:

I personally use the software and I believe, it worth the price and it is easy to use. If I to recommend the software definitely I would recommend Netop.

단점:

I don't think there is anything, which i did not like.

Netop Remote control works

장점:

We appreciate the affordable price point.

단점:

Still trying to connect to a remote printer.

Very helpful product to offer support to your clients

장점:

The ability to take control of machines in order to offer real time support to other people is the best part of this software. You can solve problems and learn other people to solve theirs themselves, this way.

단점:

I have not found any disadvantage in this.

works very good for unatended access

장점:

Very good for granular unattended access, easy integration with active directory.

단점:

nothing, overall very satisfied with the product.