Product Fruits 사용 후기 및 리뷰

Great good-for-money option with fantastic support

주석: This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

장점:

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

단점:

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

The BEST Onboarding Platform, Hands Down!

주석: Product fruits really takes the best parts about so many other product onboarding tools and puts it all into one easy to use platform with MUCH more customization. The product walkthroughs are by far our favorite feature, but the banners and popups and hints are amazing as well. I've tried a lot of customer onboarding platforms, and Product Fruits takes the cake by far. The ability to add custom CSS has been one of my favorite features, as it's allowed to take large tooltip/hints and make them into discreet tips that fit our user interface. So many other products won't let you add this level of customization. It's really perfect.

장점:

The product walkthroughs are by far our favorite feature.

단점:

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Excellent customer support

장점:

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

단점:

There are some limitations with the functionality and aesthetics

Great product, great value!

주석: From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome.

장점:

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

단점:

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

고려된 대안: Intercom

Product Fruits 선택 이유: Product Fruits offered full-featured platform at a fraction of the cost.

전환 원본: Intercom

Product Fruits 전환 이유: In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.

Perfect tool for small businesses

주석: Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits!

장점:

It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits. I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

단점:

Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Very intuitive, flexible design, excellent customer support

주석: Really happy to have decided for the tool. Would recommend without reservations.

장점:

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

단점:

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

고려된 대안: UserGuiding

Product Fruits 전환 이유: PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.

Intuitive, simple tool with just right functionality

주석: Our experience with Product Fruits is ongoing and very positive. The support team responded promptly to all inquiries and provided helpful assistance.

장점:

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

단점:

The statistics could provide more insights and allow users on all plans to export basic metrics.

고려된 대안: Userflow 및 UserGuiding

Product Fruits 전환 이유: For a small company with a small amount of monthly unique users Product Fruits had the most available pricing model.

Kls review

장점:

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get. easy to test too because of the preview On the others features I haven't really create something with a specific aim so I can't tell for real.

단점:

Not totally adapted to SaaS app, especially on our freetrial Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Great value for money solution

주석: We are glad we found a one-stop solution for everything we need regarding user adoption improvement. Price-value ratio does not get better than this!

장점:

Very broad feature offering for an outstanding price, exceptional customer support

단점:

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

고려된 대안: Userflow 및 UserGuiding

Product Fruits 전환 이유: almost same functionality but way better price

A great tool to discover behavior and enhance customer retention

주석: Product fruits is a great tool to discover user behavior and enhance customer retention.

장점:

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

단점:

Reports are still basic, it needs more analytics.

Excellent tool, and better Customer Service

주석: Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

장점:

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

단점:

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

고려된 대안: Userflow, UserGuiding 및 Intercom

Product Fruits 선택 이유: PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

전환 원본: Froged

Product Fruits 전환 이유: All 3 where way more expensive for the business needs we have.

Great product for a fair price

주석: Lot's of features with regular updates. A very nice new appearance and great people.

장점:

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable. I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

단점:

Product Fruits offers many different functions. However, some of them are still a bit modest. - I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk) - More analysis functions - Some customizations require CSS knowledge During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

고려된 대안: Userflow, UserGuiding 및 Intercom

Product Fruits 전환 이유: Number of features for money (instead of using 3 different tools) and great support.

Tremendously easy to use, amazing customer support

주석: The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate!

장점:

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

단점:

We haven't found anything yet that we don't like.

Product Fruits - Quick and Easy

주석: We have been able to seamlessly onboard clients with Product Fruits, the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information.

장점:

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more.

단점:

Nothing bad to report at this stage.....

고려된 대안: Intercom

Simple & Intuitive tool for improving your product adoption

주석: Its difficult to get the user onboarding right. First impression clear user guidance are crucial pro product adoption. With Productfruits you can do it. It bundles all necessary features for great price to cover our needs. We are using it for onboarding new users, announcing new features, getting feedback, showing hints to the user on specific places in the platform.

장점:

Easy to set a simple product onboarding tour Easy integration No-code tours & hints builder Amazing support & help with custom use cases Customizability

단점:

UX could improve even more (however current new version is great) To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

Product Fruits

장점:

The price and the features. I love the ability to add multiple domains for the same price.

단점:

I like everything about Product Fruits, all the features are very good.

Product Fruits Review

주석: As of right now, it's going pretty great !
We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS.
The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly !

장점:

The simplicity of using and learning the software, and the staff all-around !

단점:

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

고려된 대안: UserGuiding

Product Fruits 전환 이유: Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice.

Amazing Onboarding Platform

주석: We aim to implement this to enhance our users' experience and streamline the offboarding process for our clients.

장점:

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

단점:

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

ProductFruits: A true Alternative to UserFlow

장점:

ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey. Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see. And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.

단점:

The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect.

고려된 대안: Userflow

Product Fruits 전환 이유: Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price.

Great product and customer support!

주석: We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team.

장점:

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

단점:

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Very comprehensive solution for product onboarding

주석: We are using Product Fruits for:
- Product onboarding of new users with product tours and checklists
- Collect feedback using their widget
- Collect feedback using typeform and their in-app messages And we will extend the usage soon with:
- Their life-ring and help center to provide a self-service support system for our users
- Hints to highlight specific features

장점:

The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

단점:

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

고려된 대안: Userflow, UserGuiding 및 Intercom

Product Fruits 전환 이유: Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU.

Excellent value for the money and timely support!

주석: Excellent tool for giving users a one stop shopping location for all their onboarding and support needs.

장점:

This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll.

단점:

It took a bit to figure out how to get Product Fruits to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use.

고려된 대안: UserGuiding

Awesome tool, perfectly worth the money

장점:

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

단점:

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

Productsfruits is a juicy competor if you're looking for a on-brand professional user experience

주석: To offer a truly tailored product experience, going above and beyond is essential. It’s about combining ease of use, accessibility, and user comfort. After exploring multiple platforms, I feel that Product Fruits is dedicated to delivering on both features and customer support.

장점:

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience. Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

단점:

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Best onboarding tool out there

주석: Even though we are not yet using all the features Product Fruits offers, we have seen our customers interacting and discovering features of our product that they didn't know about.

장점:

Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself.

단점:

The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good).