Repair-CRM

Easy to use with our Zebra barcode terminal

장점:

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

단점:

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

User Review on Repair CRM

주석: Excellent . Affordable, Easy to use, reliable and excellent support from the team.

장점:

Ease of use and affordable. It captures everything needed for Field Service and the team continually develops the product and very responsive to issues

단점:

A lower tier pricing for users with more than one but less than five

Overall Effective

주석: Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

장점:

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

단점:

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Repair-CRM being used in a marine engine and industrial repair facility.

주석: Excellent!

장점:

I appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful.

단점:

I don't know what I like least, they have been able to help me get what I needed out of the software so far.

Repair CRM is great for field technicians

주석: Easy to use Mobil app which helps speed up the Admin-time in the office.

장점:

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

단점:

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

고려된 대안: Microsoft Excel

Repair-CRM 전환 이유: Much easier to use on the phone.

Customizable solution for forklift servicing, with great support

주석: The team was good to communicate with and understood our needs after explaining. Delivery was rapid with some finishing back-and forth, and we are really pleased with the end result.Our overall efficiency grew with25% overall, thanks to the digital work orders.

장점:

Asset management for the forklifts was critical for us with Customer Management. Also the customization of the templates to match our previous company Branding. Our overall efficiency grew with25% overall, thanks to the digital work orders.

단점:

Invoicing needed a few things to iron out to our needs, but overall the team did a great job.

Faster dispatching, with less phone calls

주석: Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!

장점:

At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now

단점:

Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is

Easy to use for repairing printers on-site

주석: Great for our team, lot of features were implemented in the past months.

장점:

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

단점:

Some key features are still in development, but the development team responds quickly.

Simplicity

주석: Responsiveness, ability to work thru and help with any issues, and the ability communicate what they can and are not able to do.

장점:

The simplicity and ease of use between modules.

단점:

At this point, I don't have anything least that I don't like.

Good product, meets our needs

장점:

Easy of use, accessible by tablet in the field, regular updates

단점:

Bad translation into Dutch. Sometimes the iOS app is buggy

Perfect app for Pest Control

주석: It really fits us, and helped replacing our Google spreadsheets.

장점:

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

단점:

Invoicing would be a nice feature to have!

Great control over your schedule

주석: Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time!

장점:

Seeing the technicians, where and what they are working on and also being able to track inventory.

단점:

Nothing really, it fits our current needs, it covers our operations.

We found the perfect solution

주석: Helps our workflow from the incoming jobs to scheduling and dispatching them to the guys in the Mobile APPs

장점:

Online booking helped us a lot to automate our incoming requests, instead of the phone calls.

단점:

Can't really highlight any cons, the support fixed every issues or questions that we had

Great for our Field Technicians & equipment tracking

장점:

We found it easy to implement into our company and makes inventory tracking much faster. Finally we can see the service history on a mobile APP with easy work order creation!

단점:

We did not use any similar software in our company before, so I can't compare it to other solutions.

Very useful for us !

주석: Overall, we love using it ! It is easy to use.

장점:

The ability to keep track of our previous visits to a customer and add pictures of our job No more paper Worl orders Very good customer service

단점:

It is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things. For example material used that was not in the material list or important information for the customer that we want to appear on the work order. For now, we can edit and add material but not text in the description.

Great Start up program

장점:

Flow of job entry to dispatching to field notes being supplied with photos.

단점:

Asset tagging needs some adjustment. We are currently in the process of correcting this.

Amazing Customer Service

장점:

Set up and help walking through the program has been flawless

단점:

So far there have been only minimal hickups with CRM. But with practice and patience it is easy to figure out your next steps.

Repair CRM review

장점:

After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.

단점:

So far I haven't really found any problems.

Perfect CRM and service software

주석: Thx for CRM, our job is easyer and faster. The booking portal is fantastic big help!

장점:

Easy to use software, with perfect online booking portal. Can use on pc, phone and tablet! All function work good.

단점:

Data migration was complicated for me, but the support helped me!