Kandji

Apple device management game changer

주석: Benefits of our Kandji migration: Saving time managing our macOS fleet through Kandji's built-in library of apps, automation, workflows, and configurations. Moving closer to a true zero-touch deployment of our new Apple device endpoints. Decreased device on-boarding time. Providing a better experience for keeping devices and apps updated for our employees.

장점:

Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard. Security is a front and center focus of the Kandji product. Effortlessly secure your devices and spend less time worrying about your device security. Great end-user experience to manage or enforce updates. Kandji has a library of apps, automations and workflows that can save any IT team time by not needing to consistently manage, update apps and scripts. This was a big differentiator for me, working on a small team that spends time on more than just device management.

단점:

Recent macOS updates have changed and continue to change the way businesses can manage their macOS devices (looking at you kernel and system extensions). Kandji has the product and team that gives me hope that they can handle any future device management changes Apple may make.

My favorite MDM

주석: Overall I have been extremely happy with Kandji and would highly recommend them to anyone looking for a premium really solid management solution for Macs and iOS.

장점:

Kandji has taken the time to truly rewrite the underlying engine that is running their MDM and management tools, and it's easy to tell when you're using the tool. Utilizing modern development practices and cloud resources, Kandji is extremely fast at pushing out commands that you send from the dashboard, and the Mac client is fast, reliable, and helps enforce policies even when a computer is offline. Other management systems that I have used extensively have extremely flaky clients on the computer and require that you do all of the work to make scripts to "self-heal" the client. I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.

단점:

There are a few minor features that are available in most other MDM's that aren't available in Kandji yet, but for our use cases, they haven't been a very big deal. It is something to be conscious of when looking at the solution, however. Additionally, in general, I like the "Blueprint" concept of managing devices, but there are some downsides. If we have a computer that needs one application that others don't, for instance, we have to clone the blueprint and move that one computer to a new blueprint. There's no way to apply a setting to only one computer. Then with the additional blueprints, when you want to make a change, you have one more place to remember to do it. I would love if there was a method of applying certain things based on a computer "tag" or something similar to help with one-off situations while still taking advantage of the good parts of blueprint based templates.

First attempt of auto device enrollment killed/locked out device

주석: Showstopper during trial as hardware kinda "killed"/locked out.

장점:

support was responsive, but not really helpful in my case.

단점:

First enrollment led to MacBook start in a pixeled blue screen after login window appeared for a few seconds. Then auto-reboot, same behaviour, infinite loop. Attempt to safe boot, NV RAM reset or restore did not work because Kandji obviously set a Firmware password on the device, but did not escrow it back to Kandji. Support assumed a hardware issue, which is ridiculous and more than a "co-incidence", because MacBook worked fine before enrolled to Kandji. So this leaves MacBook unuseable to us, which is a show stopper for the trial.

7 minutes from first setup to actual production use

주석: We are using Kandji to create a perfect zero touch experience, to simplify support and to make instant changes to configurations. We also plan to use it with iOS devices in future, because it supports iPad for business is such a smooth way, we can’t really wait to try it out. The support and help with the team at Kandji has been an absolute joy. They know and love their product for good (and obvious) reasons. As a life long Apple user, admin and admirer I can say that if Apple did their own MDM, it would look like this.

장점:

The setup of Kandji with G Suite defies belief when it comes to ease of use. Importing users took literally seconds with about 220 users. Setting up the Apple MDM certificates with Business Manager is about a few minutes (only limited by internet speed) but the true magic comes in when creating ones first Blueprint. And this is where one grasps the potential of the product as nothing can beat the UI, the speed and the simplicity. I had it up and running so quickly I thought I had forgotten something. This can be handled by first level employees with almost zero experience in the MDM arena. If they can use iTunes, they can use Kandji.

단점:

There honestly is nothing I like least. I am looking forward for them to have an admin client for iOS but again, the website works so well in Safari, it’s not really required.

Kandji - a sensible MDM for a fleet of Mac laptops

주석: Kandji has helped simplify our Mac management experience significantly. Previously, we managed Mac set-up by hand, with checklists and regular checkins. It was time-consuming to set up new laptops, and challenging to reliably roll-out changes to settings across the laptop fleet. With Kandji, we no longer have to spend 1-2 hours configuring new laptops to meet our set up specs, and we can be confident that all security policies are set up correctly and enforced in an ongoing way.

장점:

1) It was very easy to learn how to use Kandji, as an admin. Our team was familiar with Macs as admins, but we had never used an MDM before - and every MDM we read about seemed complex and focused on companies with a big full-time IT staff. When we started with Kandji, we was able to get our first profile running and deployed in less than an hour. It's been very easy to make custom profiles, get connected to Apple business, and roll out across our fleet of Mac laptops. 2) The support has been outstanding. Both by chat and videoconference, all of our questions from the mundane to the obscure have been answered quickly and clearly. Very friendly people, and very committed to getting to the bottom of any issue. For clarity, we have not used Kandji yet for mobile devices or user-owned devices.

단점:

When we launched, there was not a way to enforce installation of certain non-App-store apps (e.g., Chrome, Google File Stream). Kandji has now released a way to ensure those apps are installed, which is helpful. At times, configuration of the blueprints can be confusing. Certain topics are grouped together because that's the way Apple groups them, and it's non-intuitive to more everyday users. Kandji help has always clarified these issues promptly.

Easiest MDM to use

주석: Great experience from on-boarding to tech support to customer success managers.

장점:

The onboarding team made things super easy when moving from JAMF Pro. User interface is extremely clean and easy to use unlike other MDM's that require much more knowledge and skill. The support team is un matched across the board. Never have I had such quick responses to questions or issues (which 99% of the time was user error) Typical response times are under 5 minutes for sure.

단점:

Not much to dislike about the software outside of wishing I had more time during on boarding to get the most out of the software but we had multiple projects going on at the same time so that was more on me then Kandji

For Macs, I've not seen anything better

주석: MacOS MDM & Admin that works. We had so many issues with our previous suppliers that we repeatedly saw evidence it was actually physically not doing the job. Kandji is definitely running fully and correctly, along with providing expertise and access which makes my life easier.

장점:

The support is exemplary. I run a small business, and I'm competent but not an expert on Mac admin - having someone who answers emails/intercom without prejudice is amazing.

단점:

I wish they could fix everything! Unfortunately, whilst they try hard, they can't resolve fundamental flaws in the OS's! Whilst the UI of the platform isn't quite perfect (the odd bit is a little unintuitive), it's light years better than most of their competitors.

A worthy Jamf Alternative

장점:

Liftoff is a top feature --> Ship the MacBook directly from Apple to employees in any country, Kandji takes care of the rest. One-Click Templates --> Push CIS level security settings on the tens of MacBooks in minutes Their support team --> They are instant and reactive Kandji passport integration with IAM solutions

단점:

Reporting features could be better At this stage, the available features are delivered greatly and they have a frequent update cycle. So having high hopes that it will be implemented soon

Mac management made easy!

주석: The process of implementing the software was straight forward. Managing our Mac devices is so much simpler now. Support is responsive and knowledgeable. The cost is reasonable for the benefit provided, especially if you have a larger Mac fleet.

장점:

As someone who was no an expert on Macs, but needed a way to manage the handful we had in our inventory, this program has been a life saver. It saved us tons of time on setting up next devices, we are able to deploy consistent images to all users and keep workstations up to date on a regular basis.

단점:

Some of the features can be complex due to Apple's security and privacy standards. I've found customer support to be very helpful when I got stuck on a feature.

Up and running quickly, simply, and without issues.

주석: IT administation isn't my primary role, nor do I have the time for it to be. I needed a product that I could setup quickly, onboard users with minimal fuss, and have confidence that it was going to look after the device fleet proactively. I also needed a tool that would suppory my company in passing ISO 27001 auditing. I was supported getting Kandji up and running quickly, simply, and without issues. The UI is clear and easy to manage. I was able to get all my users onboarded without issues. Kandji is looking after devices and I've got confidence that the devices are secure.

장점:

The support team has been proactive, not just throughout the onboarding process, but throughout the process. We're a small client comparatively speaking and I feel like I get the support of a much higher level client!

단점:

I really have nothing negative to say about this product. It's served the purposes we bought it for perfectly.

Apple Device management made simple.

장점:

The ease of use, kandji is very user-friendly to set up and administer

단점:

Some of the alerts are not clearable and are acceptable.

Best MDM Tool I have used

주석: Our macOS hands-on management time is near zero now on a daily basis. Kandji takes care of things like maintenance (auto restarts every 7 days and forcing OS updates) and the alerts to Slack help us keep up to date on devices.

장점:

Very easy to set up and configure blueprints. Kandji provides a lot more built-in security features than JAMF or others offer which has reduced the time spent by my team and me. Kandji Support is also top-notch and that alone is reason enough to pick Kandji.

단점:

There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another. They are always willing to do their best when you need to accomplish a task they do not offer by default.

Kandji is the Jamf killer

장점:

With Kandji, you get 99% of what Jamf does out of the box with a far more intuitive interface and setup time to get 100% deployed can be a day or less compared to Jamf's two weeks. Jamf doesn't get it, they're slow to evolve, their UI is stuck on the same thing since 2012. Also Jamf has a chip on their shoulder. Their pricing is rediculous. Kandji is what Jamf should have been. They do it better, faster, cheaper, easier.

단점:

The problems I'm solving are the ones that Kandji is designed for, Apple MDM. It gets the job done without me having to continually work within the application

Kandji has excellent product at a very fair price

주석: quicker builds. application updates, remote wipes, unlocking users. kandji support is both friendly and capable too.

장점:

My build time for my white glove computer builds is down 75% due to using Kandji. Huge ROI and support win!

단점:

saving views you want to reuse. also including the minor version number for macs. keep those auto-apps coming.

Our Kandji MDM Experience

주석: It's made MacOs and iOS device management a breeze.

장점:

The ease of use. It makes device deployment and administration for MacOs a breeze.

단점:

Wish it was easier to customize the Dock for each Blueprint.

We just renewed another year of Kandji

주석: We wanted an MDM solution for our Mac hardware and Kandji was the best option. Still using after 2 yrs

장점:

Its important to me that my remote IT team can remotely manage my remote workforce. Kandji makes it easy to keep an eye on our hardware while keeping it safe and secure. Even if I can't see it in person.

단점:

I'd like better ability to let my workers schedule things like major OS software/patching updates. So they could do it at night while sleeping, or on the weekend. Currently this seems hard to do or so the IT guys tell me.

Equiem Services Review

주석: Being able to manage our fleet of devices in such an intuitive way has reduced our need to support our users. The setup of Mac Devices has never been easier.

장점:

Onboarding staff has become much easier with Kandji. Configuring the devices is easier than ever before. We are now solving our software licensing issues with Kandji.

단점:

Nothing, the product is so easy to use and the support that comes with it is nothing short of exceptional.

Kandji packs a punch

주석: Provides complete visibility into the health of our remote fleet.

장점:

Kandji really delivers on customer experience, from an excellent UX to great customer service.

단점:

Hard to say that there is anything missing.

Great product

장점:

Simple, easy to use, out of the box security baseline benefits.

단점:

Couple hiccups getting macOS updates running smoothly but that is likely more of an Apple issue than a Kandji issue.

Out of Sight Management

장점:

Low-impact to our users' workflows while keeping computers secure.

단점:

I haven't found anything that didn't fit with our company's needs.

Best MDM

주석: The service has been very user friendly and the few areas I have need help, customer support has been there to help.

장점:

Kandji is very easy to use and it provides so much control of the company owned devices

단점:

There are some areas that need improvement like the ability to find a missing device

Great product & even better team

주석: Kandji made our IT team's job much faster and 'easier' all around, freeing up time for other projects and, at the same time, increasing the perceived performance/support by the rest of the company.

장점:

Kandji is extremely user-friendly and intuitive, yet complete and thorough. I also appreciate how knowledgeable, reliable, and responsive is Kandji's support team.

단점:

I haven't encountered anything I don't like in terms of product and features. For anything that might be missing and/or in the making, the team is very transparent and gives visibility on when it will be live - very valuable for us.

Great Product

주석: Over all experience is great

장점:

Very easy to use, straight forward, not complicated

단점:

Does not have remote access to computers on the system

The Best MDM Solution.

장점:

We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.

단점:

One feature I wished that Kandji offered was a built-in remote screen sharing option but I understand their reasoning why not to and how they want to align with Apple’s policies.

Robust, easy to use and does the job

주석: Great customer service and helpdesk

장점:

Simple to deploy onto our macbooks and ipads that we own

단점:

There were no cons to using Kandji. It exceeded our needs.