Guesty For Hosts

Guesty is excellent!

주석: Very good experience! I made the right pick.

장점:

Channel management features. I have booked on AirBNB, VRBO, Booking and my Website and it keeps everything organized.

단점:

Some new features on Booking.com makes me have to go to both websites. The service is defintely focused on AirBNB of all the different websites that it supports.

Getting expensive

주석: I’m just watching the price increase every month

장점:

Automations seemed helpful. Easy to use

단점:

Limited personal booking site features. Was looking to add an inviting direct booking site

Mobile. Universal. Failing.

주석: I have been a ProHost on Guesty for Hosts (formerly known as YourPorter) for many years now and only after testing/comparing nearly every short term rental software on the market in excruciating depth. At that time back in 2019, this was truly the premier option for managing a handful of short term rental properties quickly, efficiently, and from any device. The Porter team felt small, but development was rapid and support responsive. Most/all of that changed with the acquisition and rebranding into Guesty for Hosts. Customer support responses are canned, generic, and generally careless. Significant bugs, including major ones that mess up pricing when used with industry standard smart pricing tools, break availability windows when toggling between options, and mandate force-quitting the iOS mobile app on every relaunch are persistent and unresolved months after being reported. While I still love the idea of mobile-first channel manager with the features and flexibility that Guesty for Hosts offers, the growing list of major bugs that cause me hours of troubleshooting and self-solving are growing old and I am beginning to start looking/testing other channel management tools that work more consistently and reliably, without costing an arm and a leg.

장점:

Automated messaging includes several features beyond the industry standard dynamic tags from customer reservations like if/then messaging criteria that can be used to create advanced guest upsells based on whether or not there are guests checking in before/after others, whether a guest has completed the integrated check-in form, and how many other reservation variables such as min/max guests, min/max stays, and days to check-in. Additionally, the mobile-first UX of the product makes managing on smartphone (almost) as easy as managing on desktop, with most/all features available on the go, even if things like messaging templates are largely unusable given tiny text entry fields and dated web-frame based UI. Lastly, integrated direct booking capability provides additional revenue opportunities for hosts with chops to register their own domain name and promote their own booking capabilities to avoid the 20-30% platform tax.

단점:

Ever since the Guesty acquisition customer support has gone off the rails: support inquiries are generally responses with canned/generic responses, new features are nonexistent, and longstanding bugs in the software (like the one that can't unblock availability in your calendar if/when you change the availability window) will cost hosts who use the product real dollars. Additionally, the dated mobile interface, while undoubtedly innovative back in its day used a dated, cross-platform technology that's largely just embedding sliding webpage frames inside of a local mobile app. This has led to the need for me to force-quit the iOS map nearly *every single time it's launched* in order to even view/access the calendar on an iPhone.

고려된 대안: Uplisting

Guesty For Hosts 선택 이유: Greater features and mobile flexibility.

Guesty For Hosts 전환 이유: Originally: mobile-first design that allowed 100% management from mobile interface.

This is a must for vacation rentals

주석: I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even allows direct bookings through your website.

장점:

It's easy to use and consolidates all the booking channels into one place. Set up is easy.

단점:

Wish I could use different payment processors other than stripe or PayPal.

Great feature set, good value

주석: Overall very positive - good set of features that work well and take the effort out of listing a house(s) on multiple rental channels. The feature set compares well with others in the market and *if* the Airbnb ranking booster works (I'm not sure it does yet, but here's hoping!) then it's worth going for YP over anything else out there just for that.

장점:

Love the automated message function which I use for automated booking, check-in and check out messages. I has saved me a lot of time and works brilliantly! I like being able to sync prices from Airbnb to Booking.com (with a % markup to account for higher Booking.com fees). The rating booster and auto-snooze seem like good ideas, but unfortunately I haven't seen any improvements in my ranking since I started to use.

단점:

The timeline only seems to pull in a few entries at a time before needing to make another network request to load some more - this results in repeatedly seeing the little YourPorter icon when scrolling through timeline. The UI is also bit clunky/not very intuitive to use.

YourPorter App

주석: It is a good software that will save me lots of time and headaches from double bookings and logging into to multiple OTA's. It is great to be able to do things from one place.

장점:

The messaging and calendar integration have been huge for us to have one place to get everything done.

단점:

Customer service and on-boarding has been difficult. Having a FAQ sheet to learn how to use the software versus a person or videos to see how its done.

Great value and simple interface, good app

장점:

Intuitive interface, good value for money, only charges per listing and allows you to list each on multiple sites (AirBnB, VRBO), income reports are easy and convenient

단점:

Glitches often when trying to change nightly rate from app, doesn't sync with AirBnB instantaneously, doesn't offer as much flexibility of when it can send automated messages, doesn't sync reservation changes with AirBnB.

Guesty For Hosts- WORTH EVERY PENNY

주석: Overall experience has been fantastic!! love the platform

장점:

I love that everything is consolidated into a few pages. Everything you need is either in the Calendar, Messaging, or Menu screens

단점:

I'd like to see better text integration. I'd also like more control over custom charges (ex: pet policy)

Short-term hosts, start with Your Porter App

장점:

It allowed me to combine my previous use of multiple apps.

단점:

The user interface should be a bit more inviting and user-friendly.

Easiest way to manage your STR

장점:

The simplicity. So easy to manage and communicate with guest with just a click of a button. I love how I can sync my cleaners calendar to mine.

단점:

As of now, I haven't disliked anything!

Guesty Review

주석: Great, we still love the platform! Easy to navigate.

장점:

Customer service is great! They’ve always responded in a timely manner.

단점:

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

Great product!

주석: I have had an A+ experience since my free trial. It didn't take me long to subscribe and I feel the benefits will greatly outweigh the cost of the software. With a monthly and yearly option it was easy to work into my current budget. Great product!

장점:

The price point is perfect at only $49 per month and it is loaded with options. Being able to sync all of my platforms to one channel manager has been a lifesaver and reduced my workload by 35% or more.

단점:

I have no cons! Implementation is the hardest and longest part but it is a breeze and they provide plenty of self-help tutorials and a thorough knowledge base.

고려된 대안: SiteMinder

Guesty For Hosts 전환 이유: They had the most options, features, and functions at the best price point. Implementing their software into my every day process was easy and learning the system was quick and easy.

Good product if you want to more effectively manage multiple channels and direct book

주석: Great product for the price point. Managing availability, minimum stays, and pricing across multiple channels has been a big headache. Having a direct booking site is a big plus. Customer service is quick, and most questions are answered within a few hours.

장점:

- Rate markups are customizable by channel. - Easy creation of direct booking website. - Automatic messaging - Mobile App

단점:

- Web interface is essentially the mobile app in browser...makes it clunky at times, and have nest through menus to get to where you want. - Direct booking website doesn't seem to support different tax rates for properties in various jurisdictions. (though I may be wrong there)

Nice product

주석: Much easier to manage the multiple channels, and seems more stable than hospitable.

장점:

Mobile first, ease of use. The platform is pretty intuitive and there is lots of good help thru their website FAQ, chat, etc.

단점:

Calendar isn't very intuitive, and can't make the week appear as Sun-Sat instead of Mon-Sun

Buyer beware they’re very unreliable in so many ways

주석: Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners.

장점:

The ease of set up and easy to maneuver on the site and app

단점:

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Poor customer service.. double booking

주석: Poor support, unreliable and poor web calendars… stay away

장점:

Nothing to be honest. Poor support and calendar combination

단점:

Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

horrible customer support

장점:

easty to use and sync with reservations.

단점:

This company is a nightmare, I am currently using them and will stop once my annual membership is done. This is my second year with them and didn't have issues until last year when i renewed my membership. They have a horrible customer service team that takes weeks to get problems resolved. You cannot speak to anyone over the phone as they only have an email support team. I have been having billing issues with them for the damage protection and they have been double and triple charging me. Taking over $2,000 out of my account when only supposed to take $500. I am currently dealing with this issue for the 3rd time going on 4th time as I see another pending $1,000 they are attempting to charge. They end up having to refund me and takes forever to investigate the amount overcharged and then issuing the refund. I'm beyond pissed at this point - I am actually writing a complaint. Think twice before working with this company. Cheap but not worth the headache.

was a good product until was bought out by guesty

주석: so i was with guesty for host( former yourporter) for over 5 years, until a year ago all was well, everything was working really good, and was very happy. 1 year ago it was bought out by guesty for hosts and since then everything just went downhill. Glitch after glitch, all of a sudden, overbookings, bookings from bookings.com weren't coming, parts of the calendar where blocked for some reason, and the website stopped working. Now i understand things can happen but when i wrote to there customer service, they barely respond and when they did they where very nice but barely took care of any of the issues, and when they did it took weeks or even month to fix. They left me very frustrated, real shame, needless to say I left guesty for host for another service provider.

장점:

its price was very low compared to other competitors and its app was good too.

단점:

The glitches and bugs, and kept on getting worse, in additional their customer service.

Amazing! Can't Recommend enough!

주석: Loved it from the start! So easy to set up, the customer service has been impeccable with any queries I've had. It's saved me many many hours and made communication much more seamless between both the guests and extended team. Thank you for creating and developing such an amazing product!

장점:

First of all the Customer Service is the best I have ever experienced! The executives have responded very quickly and informatively. The features are great! I manage 12 properties and done A LOT of research before deciding upon YourPorter and it has definitely paid off! I LOVE the form that can be sent to guests where they fill in their arrival time, this is automatically fed to the extended team, reducing communication time immensely. So easy to use and has saved me many many hours whilst providing a better service to our guests.I also love the evolution, new features are constantly being released making it even more of a beast! :)

단점:

I love the emails being sent from my own email address so replies are sent directly to that. But one limitation I found was that only one attachment was allowed to be sent along with the emails. However I found a workaround to save all of the attachments as a single Zip file which has worked. It would be even better if we could share the Timeline as we can the Calendar to the extended team.

Multi Platform User Review of Guesty

주석: Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it.

장점:

Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application.

단점:

The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform.

they save my like

주석: I was searching for a software that can help me with automated message for airbnb with a low cost so I discover Your Porter App and they save my life: very good app, web version and app for iOS and android device, automation with airbnb is perfect and it's very cheap, the only thing is that I have to translate my message in other language if I need to do that. 5 stars

장점:

Automated message is the best function of this software

단점:

auto translate for other language is not included so I have to make the translate by myself if I need it

Walker Homesley Review of Guesty

장점:

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

단점:

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

Daily user - Airbnb

장점:

I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.

단점:

The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.

Lack of Customer Service Makes for an Abysmal Experience.

주석: ABYSMAL. Find another service to manage your property(ies).

장점:

The automated messaging and integrated in box is about the only thing this software has going for it.

단점:

AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.

If you have a rental property you MUST have this

장점:

This is the best money I've ever spent on automation. I have a 20 background in tech and this is far and away one of the most useful automation tools I've ever seen. Before Your Porter, keeping my guests happy and my Airbnb rating high was ruining my personal and professional life. Your Porter made communication effortless. My guests felt incredibly well cared for, I was able to anticipate their needs and address any concerns they had fast. Best of all it saved my sanity. I wouldn't run a rental property without it.

단점:

There wasn't anything negative about Your Porter. Any time I had a suggestion or issue it was in the next release. They are amazing.