Uplisting 사용 후기 및 리뷰

Excellent for managing & automating properties

주석: It cut my time managing properties down to a fraction of what it was.

장점:

With all the templated emails, my management time across 5 properties is down to a fraction of what it use to be. The cleaners know their job, the guests have all the information at their fingertips. I am rarely ever called on

단점:

It's evolving, so you need to learn the new features as they are released... naturally. I really don't have anything bad to say, this is a great team and great product.

Exactly what I was looking for...

주석: My overall experience has been very positive and I truly feel that I am good hands with the Uplisting team.

장점:

After nearly 10 years with one of the largest channel managers on the market and then a bumpy 6 month run with another provider over promising and under delivering, I was so relieved when I stumbled upon Uplisting by chance in a Google search. It is exactly what I was looking for - as if it were designed by property managers like myself. The customer service is outstanding and the Uplisting team is willing to listen and implement customer feature requests.

단점:

If I had to find one flaw, I would say not having the ability to edit reservation line items (costs and fees) and in turn the automatically calculated owner payout totals is probably the most important issue that needs to be addressed. However, after suggesting some ideas, the team is working on making this feature available.

Nickel and Dime You Software

주석: Loved at first but its best for my business to find a better solution. Better reporting, built in accounting, built in CRM, actually nice direct booking website, and other solutions.

장점:

Initially they were a great company and great product. Text message capabilities and pricing.

단점:

Took them years to develop needed updates to their software including a working app to even see your calendar. They still to this day have a very limited functional application. Expect to use a computer for everything you do on Uplisting. Pricing - So they keep coming up with new features but even for those who have been with uplisting since the beginning, they want to nickel and dime you for what they consider an "upgrade" which compared to other providers is just standard offerings. For example: They charge you $1.25 PER reservation for their security check, $7.00 per a property for security deposit collection, $10 per a month for advanced reporting for owners (owners dashboard) which all other providers have standard, along with other nickel and dime upgrades, and their latest smart lock integration for $10 per a lock, per month (airbnb will be offering this option free in the near future). Just a heads up which is very important. They ONLY payment provider they use for direct bookings is STRIPE. They refuse to connect to any other providers due to large kickbacks. Stripe does not allow for free cancellations for guests so this is something you can't offer to your guests when booking direct. When you compare this to other providers, it's better to pick the bigger providers as they offer built in accounting, detailed owners' dashboard, professional website direct booking website builder/website. I have tried to reach out to uplisting to help but they are now at a point of not really caring about the customers and we are more considered as a number instead of when I initially signed up.

Make your life easier- give uplisting a go!

주석: We changed from using guesty which we were struggling with on the support side of things. We were not getting answers for sometimes days meaning lost bookings and upset guests... since changing to uplisting we have had such a positive experience in particular with the support. It is excellent! Having a real human get back to you on an important issue is so incredibly important and often it is [SENSITIVE CONTENT HIDDEN] himself which speaks volume for how much he is invested into the software and its development. Do yourself a favour and give uplisting a try. The interface is very user friendly, it’s is continually improving and evolving and they really listen to the clients and their feedback. They have a great Facebook support group also- it is very affordable no will save you hours in so many ways- from automated messaging to bulk pricing, to identity check links etc

장점:

What a breath of fresh air- support from real humans in real time! Uplisting listen to all feedback and are excellent in the support department! This has got to be the number one factor for trying any new software.

단점:

The software is constantly evolving and the developers are hands on- listening and improving features all the time. I can really only say that the one negative is that currently you can’t view the entire month at once.. however knowing [SENSITIVE CONTENT HIDDEN] and his team I’m sure it is in the pipeline along with so many other exciting improvements.

Fantastic Channel Manager with forward thinking owners

주석: Uplisting is a hospitality management tool that makes our business perform operationally with ease, I particularly like how progressive the company is and how they listen to their clients and update the platform accordingly.

장점:

The software is easy to use set up and operate. Integration with OTAs and other software is simple and has a very strong API

단점:

Nothing really all is very good, the new upgrades coming for Insights are exciting

Fantastic, easy to use channel manager

주석: My overall experience with Uplisting has been great and has relieved a lot of stress I had with our previous provider.

장점:

Uplisting is easy to use, does what it is supposed to, was easy to set up and the chat function always provides the answers to any questions you have.

단점:

I had a couple of issues with Uplisting not being linked with booking.com properly to begin with and I didn't realise for a few weeks but this has now been rectified once I raised the issue with them.

Makes my life so much easier

주석: Fantastic experience so far. Of course you need to get used to a new software and stumble across some problems during that process. However, the support was always there when a question came up.

장점:

- Fantastic features involving Zapier for automatic workflows - this was one of the main reasons I decided to go with Uplisting, though I haven't tried it out yet. - Affordability - Easy to use and navigate without causing too much confusion because of functionality overload - Great support

단점:

- Unfortunately they do not feature their own booking engine yet. This is bitter as most other tools have it. But it is in their pipeline, so this is just a temporary disadvantage.

Great Product, Great Value!

주석: This software has the features I use on a daily basis, at a very reasonable price. It is very user friendly and isn't crammed with a bunch of extra features I won't use.

장점:

Uplisting is very easy to use. The calendar is easy to read, and the unified inbox makes handling guest communications easier.

단점:

I would like to see the daily room rates in the calendar. I would also like the unified inbox to send me notifications when I get a new message.

Very Good Channel Management Platform

주석: Overall it been a very pleasant experience using Uplisting and have really made life easier.

장점:

Good customer service and compare eviivo much easier to use

단점:

Cannot check guest in and out via the app but only desktop

Very uplifting!

주석: Customer service is exceptional and speedy!

장점:

It has many features that are important, like: channel sync, website builder, messages, analytics and many reports .. plus more!

단점:

They only use Stripe for payment processing. It's a little costly.

lost of money and time, Nobody cares.

주석: Very bad, Paid to get trial, but almost nothing works, many bugs , mobile version is useless.

장점:

The only Pros is sales man [sensitive content hidden]. After you get nothing.

단점:

- No support - - very dangerous functionality, in calendar, it may close all your rooms if you move a guest from ine room to another. And in the company nobody cares of anything.

Outstanding Tool to manage just one or multiple properties

주석: Awesome intuitive onboarding with lots of available handholding if needed. I just added my second home with a third to come and I couldn't be doing that without Uplisting.

장점:

I love that this manages ALL of my calendars, so if I get a booking on one site, the calendar for that booking period is blocked for any other site. I love that it tasks my cleaning team automatically, and further that I can automate my messaging to the guests ensuring a much richer conversational experience for them. Finally the support is pretty good, usually they get back with me via chat (my preferred channel) within an hour or two.

단점:

Integration with VRBO software would be great, and some more granularity into controlling price rules would be nice. The direct booking site is really sparse and doesn't seem to allow for multiple photos to be posted unless I (very likely) am missing something - perhaps an integration with August, like they did with Mint which saves a TON of time for me.

Love using Uplisting !!

주석: Professional team, excellent customer service and they go the extra mile to assist their clients. Excellent, easy to use software.

장점:

Uplisting is the most simple platform I have used as a channel manager, it is easy to set up and easy to learn and use. The auto messaging is faultless, messages go out as planned. I love that I can save messages to be sent last minute as well and click and send with ease. The support team are excellent and have been helpful from the beginning. I love that the team are improving their software all the time based on what customers require. I feel this is so important. We found it very difficult finding software for the short term rental industry that does everything in one place that we require it to do. There are so many out there but if they 'do it all' they are way too expensive for a smaller company starting out to use. Uplisting is nearly there for all our company needs and we are willing to stick with them as they are adding features all the time. Excellent software, give it a trial, you won't regret it.

단점:

Just waiting for a booking button for our website and a few more features on the Housekeeping side and we'll be a customer for life !! Very happy :)

Craig Westaway Director Bnb Booking manage 47 properties

주석: It's been seamless since we changes from Guesty. Much easier to use and much more cost effective

장점:

Ease of use, excellent support and cost effective

단점:

The app but in progress to be updated now

Solves the problems you actually have with Airbnb, product direction & support both 💯

장점:

The team are on to a winner with uplisting - it's thoroughly modern web software for managing multiple listings on Airbnb. It's also the only way I could consider listing on booking.com (after years on Airbnb), and has paid for itself through the extra bookings that generated. I've also been really happy to see it manage prices in a smart way, and send consistent, automatic replies to guests.

단점:

uplisting is trying to drive multiple booking sites, all with different interfaces and assumptions. It exposes what it can do for you, even if the result is inconsistent. So I needed to dive in and understand more of the underlying booking platforms than I wanted. Messaging is an active area of development - so you can sometimes only see the messages you've sent, not the ones you've received. It's not clear what it's doing in the background - has it finished? Has it done what I wanted? Some more feedback or logs would be useful. (every negative has been backed up with a reassuring support experience, and often feature fixes weeks later)

Excellent Software

장점:

The software is very easy to use on a daily basis. It integrates perfectly with all the OTA's and other software we use to manage our business. The guest communication and automated message option are perfect and a great time saver. It helps greatly streamline our communications with all guests. I also like the new features which are always being added. The Customer Service/Support are a credit to the business.

단점:

There aren't any Cons. Everything works as it should and if it doesn't Customer Service/Support are always on hand to assist.

Fantastic Software We Couldn’t Live Without

주석: Excellent company, excellent product. We really are very happy with Uplisting.

장점:

How easy and simple it is to use and how fast it is. So many others we tried were sluggish.

단점:

They are already working on this, but I’m it’s current state guest communications could be improved.

Great Channel Manager

주석: Overall, it does a good job of helping to keep on top of bookings etc. The response time on the chat feature is variable.

장점:

Clear screen and easy to navigate software.

단점:

More time on onboarding would have been helpful, especially tips on how to navigate common issues with Airbnb, Vrbo and Booking.com

Great channel manager

주석: Great :-)

장점:

Easy to use and set up, great support if you ever get a question.

단점:

We had to start using a separate software for our cleaners as we always had issues with our cleaners not being able to access the app on their mobile as after 14 days it would say the free trial has ended.

Great company!

주석: Quick customer service

장점:

Platform /calendar integrationSo easyCommunication with uplisting staff is wonderful

단점:

I can’t think of anything they need to improve

Managing multiproperty can be easy.

주석: It has helped us to manage multiple properties using different channels as AirBnB, booking.com, google, etc.

장점:

This software helps you manage multiple listings on multiple platforms simplifying all your daily work.

단점:

There is no mobile app and that sucks. When managing multiple properties you need to have access to the software at all times, even when you are not in front of a computer.

Uplisting is a great two in one - a channel manager as well as auto answering app

주석: Saves time on automated responses and joint calendar view for multiple accounts and properties

장점:

Great customer support and willingness to listen and help, as well as build new features based on clients feedback

단점:

Customisation and options choice - with messages we have to adapt to pre-set timing and settings - can have our own type of messages. lack of e-intelligence - tool that can prepopulate FAQ answers based on key words in the inquiry - however this is not the end of the world and the price we pay for Uplisting is good value for money -

After evaluating over 8 vendors we chose Uplisting

주석: Working with a channel manager

장점:

We have over 200 apartments with 8 locations. We needed something that would be easy for the whole team to be using... The UX, the functionality and the support is second to none.

단점:

Not found anything that is a deal breaker. If there are any features that we have asked about adding they are in the works or have already now been released.

very good value for money

장점:

very good support, easy to use, main functions,

단점:

lack of integrated CRM and guest database

Uplisting is a great choice for STR management

장점:

Uplisting has an intuitive and logical user interface. Other STR management platforms are confusing and difficult to use. Uplisting helps me effectively manage listings, reservations and pricing. I am also excited to use the newly-introduced reservations widget.

단점:

It'd be nice if Uplisting provided the ability to more tightly integrate the direct booking/reservation features with my custom website to provide visitors with an uninterrupted user experience and interface.