Website Toolbox

Easy, Attractive, and Terrific Customer Service

주석: Just brilliant. The embeddable forum looks like a natural extension of my site. Customers love being able to keep in touch with each other.

장점:

I have a group of dedicated users who love forums. I searched for an attractive forum that could be embedded directly into my existing site. Even before the free trial was over, I knew that I would be purchasing from Website Toolbox. The options to make attractive forums really appealed to me, and setting up the forum was a snap. One of my users requested a feature (to embed Spotify playlists). I passed that along to the Dev team. I was told it might take 2-3 months, but they would work on it. Surprisingly, they got the feature built that same day! I was stunned!

단점:

My moderators can't seem to delete posts.

WebsiteToolbox for SaaS forums is great.

주석: The value for the money is incredible. Especially when we considered the cost of DevOps running our own / hosting our own forums (which we did prior to moving to WebsiteToolbox). They make it so easy, and their servers are always up. We are pleased with the support, and the fact that every time we contact them we get a human on the other end who knows what they are talking about. They have knowledgable staff, kind and considerate. We would highly recommend their solution to any company wanting to have forums (internal or external)

장점:

We like the ease of setup and the fact that the forums can be embedded on your own website. We don't use the embed feature (we have in the past with great success). We love the technical support. They are always ready to answer questions. We really love the fact that this seems to be one of a few SaaS vendors that offers Premium Feature Request Estimates and build outs. I really wish other SaaS vendors had this. For this one reason alone - we are pleased with the customizations they've provided.

단점:

Can be a bit difficult to adjust the CSS and layout of the categories page to just the way we wanted it. We needed custom JavaScript to embed our Vimeo Help Videos (cutting down on our help-desk tickets). The advanced search could be improved just a bit, and they need a few more features around moderation.

Basic Forum

주석: We used the forums for years until they increased the prices by 900%. Once set up the forums pretty much ran themselves with occasional moderation from us. It had been an affordable, convenient service until it wasn't.

장점:

Allowed us to add a forum to our website which would not allow 3rd apps.

단점:

Management of admins and moderators are a bit confusing. Forum control is separate from the account control.

Fantastic online support for a forum that is so Clear and Simple to Set Up and Use

주석: The main benefit is in building an interactive online learning community.
Another benefit is that sometimes the discussions can easily be edited into collaboratively written articles.

장점:

This Discussion Forum can easily be organized according to 3 levels (and more if you want to get more complex). This makes it so easy for us to organize discussions that follow our course curriculum. The website toolbox staff provide fantastic online support.

단점:

Although it is possible to create different user groups and run two or more separate discussion forums with the same account - this is cumbersome and stressful. So we have arranged at custom alternative with Website Toolbox.

Very strong forum utility with outstanding customer support

주석: We use Website Toolbox as our company's user forum - we contacted them in the midst of a site re-design, requesting assistance with porting *years* of past historical forum posts and user accounts from a crumbling platform crippled by spam users, not expecting that they not only could do this, but facilitated it and lost no data. Customer support with this company is consistently the best I've experienced in 20+ years as a web developer - highly responsive, very knowledgeable, does not drop the ball on issues. Any questions I've had have been answered promptly and thoroughly, any issues have been rectified. Our website is well over 500 pages, with full e-comm and locator functionality - of the four main components I deal with in managing the project, Website Toolbox's user forum is the least costly, least time consuming, highest performing component, hands down.

장점:

Features, ease of use, simplicity of admin console, cost, customer support , ability to customize

단점:

Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support.

HOA Forum

주석: This is probably way more than we need for 72 homeowners, but I think it really speaks to the ability to scale this product to your needs.

장점:

We had to have a forum for our HOA. After I built a squarespace website, I added the forum using Website Toolbox. I can't be happier with how well it works for our community. I love the features and the ability to quickly add and delete users.

단점:

There was a bit of a learning curve. But, there's always someone to quickly help.

Fast and User Friendly

장점:

We needed a solution for our member association who had been using a ListServ for 30 years. It had to be easy to manage and support had to be responsive and strong. Website Toolbox nailed it!

단점:

We are still learning all of the features so I'd like to come back to this one after we have fully reviewed the services and features.

Website Toolbox

주석: The overall platform has worked well for what we needed. I did have a period of time that users were unable to login and our forum was inactive for about a month. Besides the few small glitches I have had, it has been a great product and the customer service works hard to solve your issues.

장점:

The customer service is amazing. They're always quick to respond and handle your issues.

단점:

Functionality can, at times, be unstable if you embed into a Wordpress site. You cannot use your theme builder to change the page or the code will be damaged. All design of the page must be handled through Website Toolbox. This may not be an issue for other site builders.

Forum

주석: We just use it as a conversation and communication tool.

장점:

Able to have different topics and subjects.

단점:

Not easy to get a list of users so a mass email can be sent.

Customer service

주석: I like it.

장점:

I like the ease of use But I have found the cuztomer service to be the best part of websits toolbox.

단점:

The template (theme) I chose is limited. And I do t want to change it but it will not allow me to add links.

Embedded discussions in e-learning packages

주석: A little hard to get used to the admin vs user sites but ok after a while.

장점:

It was perhaps the only product out there I am aware that allows you to embed a forum discussion into a e-learning SCORMED package. There are issues doing this with other discussion engines from MS, Google, etc. I want to embed the discussion within the online lesson flow, not be dragged out to a full discussion engine.

단점:

Threaded discussions are not possible. I also with it could support iFrames .

Issues with email receiving

주석: Useful but too many issies

장점:

Ease of use and set up. Setting it up and customizing it was easy.

단점:

A large number of people i forum do not reveive emails, and no fix is offered. Fixes are offered only on individual basis when tech support is contacted reg a certain user.

Find the right fit

주석: Good integration, limited features, support response is slow.

장점:

We like how it integrates into our website. Modern interface templates to choose from is a plus. It’s simplicity makes it easy to use from the members stand point. Being able to back up/archive the forum to our own servers was a great must have for us.

단점:

The primary moderators of our forum have noted several Interactive features lacking. We use the software to manage construction projects. Our needs have out grown the abilities of this software. We will have to use something different for the next project.

Good basic forum function for my site

주석: It a helpful, basic tool that improves the online classes I offer without adding a lot of costs.

장점:

Is tool enables my students to connect with me and with each other in one location, cutting down the number of emails associated with online classes and making the classes a more enjoyable and rich experience.

단점:

It is difficult to customize the look and feel of the forum, the way the topics are organized and presented on the page. It is not possible to generate a share a link to just one reply or one topic, as far as I can tell.

Very impressed

주석: Great!

장점:

Super easy to setup and embed onto our Squarespace. We had some issues with connecting the domain, but [SENSITIVE CONTENT HIDDEN] in support were exceptionally responsive and helpful - they found the root cause and fixed it within hours of me reaching out. And, turns out, it was a Google Chrome update issue not a Website Toolbox issue. Overall, very impressed!

단점:

There are lower priced options in the market, but so far I see no reason to switch - especially with [SENSITIVE CONTENT HIDDEN] level of service.

Support Forum for Industrial Automation

주석: We are still growing our presence among our customers with the forum. I hope to start using it more effectively in the future.

장점:

It is fairly easy to setup and get going. The process to approve users and organize the forum are easy.

단점:

The customer support is slow sometimes. The SOE didn't work very well for a long time.

Great forum software for small businesses

주석: The Website Toolbox forum provides access for our users to discuss clinical issues and questions pertaining to our services.

장점:

Website Toolbox provides a long list of features for their forum software at a great price. Customer support is always quick to assist if we have any questions.

단점:

Would like more options for color/theme of forum.

Great product, great team

장점:

It's always a pleasure dealing with your team. I am a big fan of your platform.

단점:

Lack of built-in affiliate referral capabilities

Not impressed, especially with getting tech help

주석: To be honest I would move to another forum but have members now and don't want togo through the hassle of making the switch.

장점:

It is a very simple format for a very simple forum, nothing fancy but I didn't want fancy so this fit the bill.

단점:

Whenever I ask support a question all they ever do is send me a link to some forum where you have to read through a bunch of stuff to try and find an answer to your question. Waste of time, would prefer they just tell me what to do.

Great Product with Outstanding Support

주석: When another vendor didn't deliver as promised, we found Website Toolbox and had to implement it very quickly. It was easy to set up, has a lot of flexibility and options, and an easy-to-use interface for members and admins. We were fortunate to find them when we did!

장점:

Website Toolbox's forum platform is robust and feature rich, and their support is outstanding! They have addressed our questions quickly and accurately, and gone above and beyond to set up SSO with our main site and to import six years of forum archives from our previous platform.

단점:

I wish the daily emailed digest could be resorted, but Website Toolbox says they're working on it.

Easy to integrate system

주석: We have been using Website Toolbox for nearly two years now. It was easy to integrate and we have are super happy so far.

장점:

It is easy to integrate and to customize and it brings a wide range fo features.

단점:

Besides integrating it easily, it has a not so easy to use interface. A huge range of funcionality which is difficult to explore.

Seamless First Forum

주석: I've never created a forum before and I'm glad Website Toolbox was there for this! It made what seemed like it would be a daunting task so easy. Along with alll the integrations offered, WT is full of features I feel like I need to explore more, but it already works so well! I like the control you have over these features, the forum itself, and the backend. My users are also very happy too! I don't think I could have created a better forum with something else, but I haven't explored other options - too happy with this. =)

장점:

All the features and the control of them, all the integrations available, social/one log in for users, overall usability for users (like how it brings you back to where you left off in a thread), monetization opportunities.

단점:

Not much - I guess admin panel is a bit clunky, could be a bit more aesthetically pleasing.

A none IT person in IT land

주석: This is not a business, but a forum for Motorhome owners and the overall experience is excellent.

장점:

It is generally easy to use, I have a few issues now and then ably fixed by the team.

단점:

I am using a quite old theme which my members like, and our wants and needs are sometimes impossible to fill.

Wish I could give it 10 stars

주석: Let me start off by saying I have absolutely 0 experience in coding of any sort. The website I built for my community was easier than making a peanut butter and jelly sandwich. Every single time I ran into an issue I messaged the live support team (Austin) and he responded instantly ever time with a solution. The price is also fits my budget I'm surprised of how cheap it was actually for having 17 hour live support every day. Thanks for all the help my website looking better than I ever expected!

장점:

Easy to set up the website with 0 experience and 24 hour live support

단점:

Thought this one through and I have nothing negative to say

Website Toolbox

주석: Replaced old Forum site.

장점:

Ease of use and customer service - always get good responses to questions.

단점:

Functionality limitations - would like to see more features.