Bookafy

Great Service

주석: I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I’m old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!

Book like kabam!

주석: I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much. I tried several 'free' apps and in the end, Bookafy was the one that was the best to interact with clients with the least issues.

장점:

It's comprehensive and had all the integrations I was looking for. It does the booking process so simply and for mobile it beat my last option out hands down.

단점:

The user interface can be confusing. I love the app, it does everything I want it for perfectly, but I am often lost on the UX. I find the navigation confusing. The calendar tab is confusing. Ultimately, the booking part is awesome, the back end is not.

Good appointment scheduling solution

장점:

As a frequent user, I find the interface very useful for making appointments and managing availability in a very easy way. I also like its automatic reminders and it has integrations with popular calendar apps. In my view, it is a solid choice for companies looking to improve their appointment scheduling process.

단점:

The reporting and analytics features could be more advanced.

made for coaches

주석: My previous scheduling service dealt with time zones in a strange way, and BLAB has absolutely solved that issue. The switch, learning a new system, and setting it up was a bit time consuming, but ended up being well worth it.

장점:

There's so many scheduling options for salons and spas out there, it's great to finally find one that is optimized for my industry. It's crucial for me that billing, client management, program management, and progress tracking all happen within my scheduling software. The integrations are unparalleled, in particular the 2-way sync with Google. Great product.

단점:

There are places I wish I could customize more, such as email reminders, a thank you page, and the main interface.

Value for money

주석: I am an executive coach organizing lot's of calls with clients and business partners all over the world. Bookafy takes me of all the admin and mailing to find a time slot. Moreover, most of my connections are in different time zones and with Bookafy I don't have to go through the trouble of mapping time zones. I had an issue with synchronizing calendars, that was a Google G Suite issue, and not a Bookafy issue. [SENSITIVE CONTENT HIDDEN] spent over an hour with me on the phone to sort this out. That is what I cal customer service!

장점:

Easy to use Nice look & feel, completely customizable Good value for money Customer support beyond expectations

단점:

No Cons at this moment. The tool does everything it promisses

It works but lacks development & features. It's...rather basic.

주석: Eh. I can't really say the experience was necessarily bad, it just seemed like a lot of nickel and diming for features and the lack of progressive development alongside lack of communication, otherwise, it does what it's supposed to.

장점:

It does what it says, it's just very basic. For the time that I used it, I appreciated the simplicity of it's functions.

단점:

Lack of development & features. Support takes their time responding. The platform feels a bit, outdated compared to others.

Very descent online scheduling system for a good price

장점:

Purchased a lifetime subscription through appsumo for Bookary and have been using it ever since. Love that it will sync TWO way with Office 365 or google calendar. Can set multiple time schedule with breaks (like for lunch or supper). Can collect payment upfront from clients to book appointments. Reduces no shows.

단점:

Would like to have the ability to approve certain types of appointment request.

Nice platform for beginners, attractive entry price point, great customer service

장점:

Customer service was great, easy to use, both on the business and user side. Very easy to set up and doesn't break the bank for robust features.

단점:

When a customer books an appointment, I only get an email notification that someone booked with me. For a small business owner who is the only person at the business, this led to embarrassing interactions when someone walked in and I had no idea why they were there. They had to tell me that they booked an appointment with me, instead of me knowing ahead of time. If I'm with a customer, I don't have time to check my email to see if someone booked with me and is coming in within the next 10 minutes. This should definitely be an option fit the business to get text notifications when a client books with me.

Very Happy! Excellent Software!

주석: I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Ill be honest!

주석: We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little “Start” video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.

good booking system with great and personal support

주석: it's comprehensive, offers great, personal user support, and it's not expensive

장점:

it's a great and user friendly system which when we used it, lacked a few functions for us, which required us to change to another, more expensive system, but I understand that the new version of Bookafy now also offers these functions.

단점:

when we started using bookafy, we've encountered some issues, and because we couldn't wait for them to be solved, we had to change to another, more expensice solution

Amazing and Affordable

주석: Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others, but Bookafy was so far above them that it wasn't even close. The free tier is a godsend for nonprofits, and the paid tiers offer affordable features for leveling up. I don't usually rave about software, but wow, Bookafy is smooth and easy.

장점:

I am so pleased with this product because it offers nonprofits like ours a way for our library patrons to schedule their own appointments without overloading our librarian with email exchanges. As many nonprofit managers know, products like this usually come with extreme limitations unless you move up to a higher tier, but this product was ready to go for us with lots of features right out of the box. I am grateful that Bookafy exists and is so affordable, not to mention it's just well done all around. I can't say enough about it.

단점:

Nothing. It all works beautifully and intuitively.

Very user friendly software and a must have for businesses with appointments!

장점:

I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality

단점:

When first started using this software, it didn't have capability to sync my availability from more than one of my calendars. This has since been updated.

Really bad customer service

주석: We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it took 4 weeks for their first response. This was back in August 2019.
I have been emailing them about 8 times, back and forth, with not being able to find the account ect. with the promise the refund would be made, but nothing came through. Then I decided to start a new claim hoping someone else would take the case and help but I NEVER got a response on that. Overall very disappointing and an overcharge of $252. Now it's May 2020 and this is my last resort to hopefully get our money back.

장점:

Easy to manage Easy integration on the website

단점:

Needed to manually block out times the customer service is really bad

Love it! Life saver...

주석: Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!

Fast and easy

주석: I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could've done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett'm Bookafy!

Ease to use platform with the best customer service I've ever had!

주석: I am still glowing from my experience with Bookafy. As someone who is not exactly the most tech-savvy person, I require a lot of hands-on customer service attention. When I called, I was lucky enough to chat with the Bookafy CEO. We chatted about my needs and how Bookafy would help my business. After I signed up for the free trial, he walked me through the entire platform until I was confident I could easily navigate it. He knows the platform in and out and explained to me how each setting would help streamline my business. I really enjoy working with Bookafy and look forward to growing my business with it.

Excellent and very affordable system

주석: Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney. Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie. Overall: I would highly recommend and the value for money is excellent.

Outstanding!

주석: I Called customer support this morning (Saturday) and I had the opportunity to work with Sarah on a few questions I was having. She was patient, informative and professional. Thanks for making my life a little easier this morning! BTW, I wasn't expecting anyone to answer their phone, for crying out loud it was Saturday AM, but Sarah let me know that after hours calls route to all of the customer support cell phones to make sure customers can reach help when needed. Pretty cool... I guess this is a benefit of working with a 'startup' that wants to earn our business!

Like a dream

주석: I could seriously be their before and after marketing story. My life was a wreck trying to keep up with returning phone calls/emails, appointment scheduling, confirmations, staff scheduling etc... within a week or so, I am completely at ease. Everything works so well and my business has been completely streamlined. I almost laugh at the small cost of the software compared to how much time I save. Its remarkable. I must be saving 30 hours per week easy. Also, our no shows are down, and revenue up. All for a measily $60 per month. So so so awesome.

This was our first year learning and using the scheduler

주석: Jason was amazing. He was very patient with us, as we seem to have some special circumstances with our scheduling at our school, and he was able to help us create all the parameters that we needed, even up to the day the final schedule was made live. I am excited to see how easy the scheduler will work for us during parent teacher conferences! I am still learning the software on our end, but the ability to talk to us over the phone/email/chat was a huge plus. Thank you.

problem solved!

주석: Im a single operator counselor, and I love the simplicity of Bookafy. I am sure there are some systems that are more robust, but I love that it works simply after only a few minutes of set up... and I also love that they answer the phone when I call with my questions. it allows me a one counselor practice a chance to have the benefits of a scheduler and a call back service all in one. perfect solution for me!

Is the customer service good? I have no idea, I haven't needed it

주석: I read all of the reviews about customer service, and I suppose they might be true... but I am even happier that I haven't had to find out for myself. I am pretty tech savy, but I wasn't expecting to be able to set up so easily without having questions. It is very intuitive, and I really really like Bookafy. Thank you!

Great!

주석: Every time I have a question, customer service always answers extremely quickly. The features and ease of the program are amazing. My company used to use another company and although the two are very different, Bookafy has shown to be much more effective for us and our clients. Really love this and will continue to be a loyal customer!

Great with the switch

주석: We recently expanded our location and switched to a branding system. We loved that Bookafy allowed us to change all of the colors and markings to go with our brand. Its beautiful the way it is built into our existing site via iframe! Very easy and professionally done. Thanks again Keep up the good work Bookafy.