Ovatu

5 start booking system with outstanding customer service

주석: My experience since using ovatu has been great they answer any questions I have in a timely manner and most recently I accidentally synced lots of customers accounts together. I emailed and asked for help to sort these synced profiles out and within a few hours [sensitive content hidden] had fixed the main issues I had caused. Then [sensitive content hidden] worked his magic and sorted the rest . I’m so grateful that ovatu have such a caring and hard working team

장점:

I like how I have been able to build the system to suit my business needs it’s not a case if one software suits all.

단점:

I would like to be able to customise the book now platform more and I don’t like how you get charged 5 credits for a txt message.

Ovatu's stellar customer service is the cherry on top of a wonderful online scheduling program.

장점:

Love, love, LOVE Ovatu's customer service! I've received responses back as quickly as within a few minutes, but always within a day, even given our 14 hour time zone difference. I was born before personal computers existed (!), and I don't find these programs intuitive, but cust support rep and his crew have been nothing but welcoming and patient with each of my many questions. They are also very open to requests for improvements, and have made small program tweaks for me right away on a couple of occasions. Once I got the scheduler integrated into my website, I rarely need to interact with my clients before they come in for their appointments! I've had more than a few clients mention that they selected my business precisely because they COULD schedule online, without any phone tag delays. Clients really appreciate the email and text message appointment reminders, too (and I appreciate the lack of no-shows), and I love the automatic birthday reminder and review solicitation email follow-ups. The pricing is very affordable and, for everything that is included, is a bargain. I cannot recommend Ovatu enough. I am an extremely satisfied and very happy customer!

단점:

If I knew more about computers/coding, I think there are more features I could take advantage of. It took me a while to understand that there are some things that can't be done on the app and need to be done on the pc, although this is gradually changing. I'll sometimes see verbage on a form that doesn't make any sense to the layperson in me, but if I send in an inquiry to Customer Service, I get a clear answer.

Would be so much better if reports didn't show everything booked in. Just cashed off sales.

주석: It's easier than paper. But I would consider changing if a better one was available.

장점:

SMS and email confirmations Storage function for client details and notes. Email sent to clients confirming booking date and time.

단점:

Mobile app not scrolling up when you book. Lack of ability to use it to input outgoings, not simple for clients to book, wait list doesn't work on app and the last minute appointments section is very poor.

Ovatu is the reason my company functions so easily in a paperless system! I absolutely love Ovatu!

주석: Ovatu literally allows me to run my company. It is an affordable price for a small business like my own and I cannot recommend it highly enough! Even though there are a few little tweaks I'd like to see in the future, they are small when compared to all of the benefits I receive from the product in general. I am a Nutritional Therapy Practitioner and run my own company solo. Many NTP students are working to get their private practices off the ground and I always, always recommend using Ovatu for their schedule and invoicing needs. It's great! I had spent months searching for a program like this and when I found Ovatu, I never looked back! Thanks for a great program!!

장점:

I absolutely love how all of my most used items are contained in one place! Extremely flexible schedule, invoicing, appointment reminders, client reviews, online scheduling - it's fantastic. I spent so much less time going back-and-forth for scheduling with most of my clients because they can very easily add themselves to my schedule through my website. I can open up the Ovatu app on my smart phone and easily check my schedule for updates. Fantastic! I recommend Ovatu to everyone and couldn't be happier with customer service as they are always polite and prompt returning my questions.

단점:

There are only 2 areas in which I think Ovatu could be tweaked: 1) adding in some way to track a few more types of expenses to reflect on the bottom line for revenue (items such as rent, insurance, payroll cost, etc. which is a little bit more of a job for accounting software) to give a more accurate overall picture in the Reports section. 2) An improved note-taking system to allow for a little bit more flexibility. I'd love to have a way to store private SOAP notes after each consultation that can include PDF attachments or diagrams, and, at the same time, another section of semi-public notes (between me and that particular client only - through their log-in) that clients can log-in and see through the mini-site which would contain recommendations for them to complete between appointments.

My Virtual Assistant!

주석: My overall experience has been really positive. The support staff are quite simply excellent, nothing seems too much trouble, they are always quick to respond and very polite.[SENSITIVE CONTENT HIDDEN] all deserve a special mention for all of the above. It really does make a difference as a lot of companies have good products but are let down by their aftercare service which sadly is all we then associate them with. Ovatu are different their passion and knowledge of their product is excellent.

장점:

This software is super easy to use and manage. Once it has been setup it pretty much runs itself which gives me time to get on with my business. The online booking feature leaves me free to treat clients without having to spend time taking calls or replying to emails. My clients love the reminder service and ease of use. I integrate with Stripe and Paypal so my booking and checking out process is seamless. I love the fact that everything is digital and I am 100% paperless and compliant for GDPR.

단점:

There isn't anything I dislike about the software. I would like to see some integration of accounting software to make tax and end of year a little easier. It would be ideal if this could be an all in one package. I would also like to see an option to sell products as well as services through the booking process. The software already holds my stock data so this would certainly be a benefit as all sales would be handled in one area.

A great addition to my business. Has freed up my time significantly. Best of all my patients love it

장점:

Ease of client use. Significant reduction in time spent on the phone. Integration with payment system prevents no shows. Continual development and improvement of the software. Tech support is fantastic. Adaptable

단점:

Invoicing and receipts: It would be great if the send invoice or receipt option on the app included the full business header complete with tax numbers etc. At the moment, in order for the receipts or invoices to have enough information on them for taxation purposes, I have to login to my account on my computer, find the customer, select the appointment individually, open full sale, select print, select view full sale, select open pdf in my Preview application and then email each sale individually from Preview. Many of my patients request receipts at the end of a course of treatment so they can claim from their insurers. At the moment I can only send them individual receipts, which means I may have to send up to 10 emails per person if they had 10 treatments. It's time consuming and can't be done during clinic time. It would be great to be able to send one email for a date range that has all their payments, itemisation of sales and all my business header and tax info. It would be great to be able to get more specific Waitlist info from patients i.e specific dates and times e.g Jo Bloggs waitlists for Tues morning, Wed after 5pm, Thursday 1-3pm

Ovatu Manager - the best booking software ever!

주석: My experience right from the start of using Ovatu Manager has been superb. The support team and their after sales service is amazing. [SENSITIVE CONTENT HIDDEN]
in particular has been so very helpful. Everyone needs a [SENSITIVE CONTENT HIDDEN]
in their lives that's for sure! So quick at getting back to me, always solving my queries - recently wanted to send different messages to different sets of clients and [SENSITIVE CONTENT HIDDEN] as always, gave me a quick and easy solution enabling me to find out yet another great feature of this wonderful product. Thank you so much [SENSITIVE CONTENT HIDDEN] You are a credit to Ovatu Manager.

장점:

I love everything about this product! It is the lifeline of my business. The booking reminders that are sent automatically are brilliant and certainly saves cancellations. It is so easy to use. Keeping all my customers updated, birthday reminders (nice touch), the way I can see at a glance the different treatments I have booked each day, being so user-friendly on my phone and laptop is essential.

단점:

There isn't anything I dislike about this software. It certainly ticks all the boxes for me and my business.

My business is able to be hugely successful because of this product but my review is on the support

주석: I have two different businesses running on this software and it gives me all the information I need, there is so much this software can do and I often need help, the customer Service from the team is excellent and why I am writing a review, they are fast at responding and know exactly what I need every time

장점:

It's quite a daunting thing having your whole business on a bit of software but the team at Ovatu have been incredible support and know the product inside out so when I call for guidance they give step by step advice and email through a video to refer to afterwards.

단점:

I don't dislike anything, it does everything I need

I refer all my coworkers to ovatu! It makes life easier & gives me peace of mind.

주석: Organization, peace of mind, back up storage

장점:

Having the option to send reminder texts/emails to clients is such a life-saver ! If I had to spend all my time after work texting & reminding people I would be exhausted. It is so nice knowing that a personalized reminder is always sent on time to them so that I don't have to! I also love the feature to save their formulas or pictures of my client's hair. The re-book feature is also great! No more counting weeks on a calendar, just hit 6 weeks and it tells you to the day where that is. I also love that everything is BACKED up! I had a phone crash on me years ago with all of my client's formulas and info on it, that was awful, never again!

단점:

A few things I've noticed that could be tweaked are, on the app it doesn't say the month in the header and when rebooking or looking ahead for an appointment it would be nice to know right away which month it is. Also, not sure if this is available & maybe I haven't utilized it yet but it would nice to have a report of which clients haven't made an appointment in (insert time requirement i.e. 12 weeks) and be able to send specifically those clients a personalized "we miss you, here's %10 off" message. Something along those lines.

Ovatu works great for me to keep track of where my clients are in their packages and run reports.

주석: I can keep track of my clients sessions/packages with ease. I no longer need to remind clients of session times or payment due. The ease of running a report for month end, year end or invoicing a particular client.

장점:

Cost. Ease of use. Automated email reminders. Even though the customer service is through email, Dave and his staff have always been very prompt and responsive about taking care of any issues.

단점:

I wish it functioned with a better cc system like PayPal or venmo or customers could set up to pay from their bank as a transfer of funds.

Seriously outstanding support (and the product is great too!)

주석: Awesome!

장점:

It is easy to use and logical, however the stand out feature that prompts me to write this review is the people in the support team. There are help tutorials for everything but when I can't see the wood from the trees, they are quick to respond in live chat, or email and essentially stay patient and professional when they must honestly want to bang their heads against a brick wall, when I have clearly missed something simple or made an obvious error I couldn't see. Last night I suggested a change (one of my finer moments!) and within a few hours they had actually implemented it - and I appreciate so much a) that they were still listening and b) implemented it! as it will greatly benefit the experience of my clients. I was so pleased I told my husband said "omg how much did you pay them, or do you pay them for their software - where on earth do you get that sort of service these days!" So thank you to [SENSITIVE CONTENT HIDDEN] and anyone else who has helped this switch from my previous provider! you are all legends!

단점:

Not a lot at all, and the one thing that could be improved they did!

I was recommended Ovatu on a beauty Facebook Page. It has helped me grow my business significantly

주석: Streamlined booking & storing of customer details.
Trct message confirmations, terms & conditions for booking policy.

장점:

Simple, effective & has saved me money from reduced cancellations & no-shows. I now wake up to multiple bookings each morning. Information is stored securely & helps keep everything streamlined. It syncs well to programs like Mailchimp also. The text reminder & follow up texts & emails are brilliant. These features have taken my business to a more professional level. I'm able to run reports & see where my business is.

단점:

When you click on the customers appointment you can't see their details. You have to manually search

Great for a Professional Tattooer! Almost perfect!

장점:

Saves all the clients info and makes future bookings a snap! It emails appointment reminders to clients! The software is easy to use, and anytime I've ever had a problem or concern, I got an email back from Ovatu within just a few hours

단점:

If I had to pick a Con for this software, there would be two. 1: there aren't enough free text message send outs included in my plan, so I don't use them at all. 2: on the print screen when printing your daily schedule from the iPhone app, the "print" button or link is almost impossible to see. A different font color would fix that. But those are minut.

My Patients love it!

주석: i don't have so many missed appointments, my patients love how easy the online booking is.

장점:

ease of use for my patients, simple for me. i don't have reception so it helps me with my time. i don't book many appointments by phone anymore.

단점:

making the forms was a bit of a chore, i don't understand all the terminology so I'm not sure what some of the stuff is for. But that's a me issue i think.

Excellent

주석: I’ve used Ovatu for 9.5 years now and it’s fantastic. Customer service is second to none. The ease of system design is brilliant even for technophobes like me.
It does everything I need it to and to have access at the tip of my fingers to all my clients appointment and consult history is brilliant.

장점:

Ovatu is so easy to use. I can see my weekly diary easily and booking appointments is so easy.

단점:

The joy thing Ovatu is missing for me is time segments for clients. For example having evening clients in a segment so only they are able to book appointments after 5pm

Experience with Ovatu has been overwhelmingly positive. An excellent choice for my small business.

장점:

I like that I can manage all appointment scheduling and products for all aspects of my business. I like that the app is available on my phone as well as iPad. I love the automatic sms confirmations sent to my clients.

단점:

I would like to see a way to integrate my products with my webpage, so that I did not have to manage 2 product systems. I also would like to see Ovatu integrate the Square payment system. It would make the system even better if the web-based version and the app had the same functionalities.

This app has been an invaluable tool to myself as a small business. Tech support has been great!

주석: reminders sent to clients. I did not want online booking capabilty so I control my schedule.

장점:

My schedule is right there! And i love how detailed the reporting options can be. Tech support is mostly quick but always responsive!

단점:

Changing a booked appointment; have to scroll through my entire list of services. Search option would be great. Having to go back and back to reach main toolbar. Having tool bar remain visible would be great! ie. on schedule page then wanting to see roster for that week.

I was looking for a fully computerised system to rival the ones I used in NHS for a long time

주석: This software revolutionised how I run my clinic- saves me time-its very professional-it sends emails and text reminders which are all customiseable and much more.... I recommend this system to all my clients in business.

장점:

It's like a member of staff at the fraction of the cost. I love that the team will develop areas of the system to work for your clinic and I've been with OVatu almost from the start

단점:

I love it cant think of any cons- except when there's an apply upgrade sometimes bugs appear on system.

Essential for sole trader or small salon

주석: Overall I'm very impressed with Ovatu. I'm new to automated booking, but I've found it an essential part of my businesses processes.

장점:

The software has completely taken me out of the loop for booking appointments, saved me a huge amount of time

단점:

The help guides could cover more troubleshooting, but once I got used to how the system works it got easier.

Great software and very helpful support staff

주석: Management of clients/appointments/stock inventory system-all at the touch of a button anywhere in the world! It's pretty awesome I must say. In the past, it was lacking some features but it is constantly in development and the features that team have added have now made it awesome-we can do pretty much everything we want on the software.

장점:

Software integration on all popular devices-we can access and edit our appointments/client details at ease anywhere in the world.

I have been using Ovatu for 4 years now and love the ease and value of your service.

주석: I can reach more clients with the ease of booking on-line. I use this software as my website as well.

장점:

Easy to use, and user friendly. A app for my iphone! I can book appointments anywhere. Happy clients, happy me!

단점:

Would like more options like paying for services and gif certificates on-line. My clients find if they don't save there reservations emails they can't rebook or review my service.

Fantastic, Revolutionised my booking system. Highly recommend.

주석: Time saving
Reports on sales, bookings, performance
Less no shows, due to reminders
Customisable client notifications
Great value for money

장점:

The support from Ovatu is world class. Questions are prompltly responded to, training is great. The sotware is easy to use for salon and clients. Ovatu generates detailed information which has literally have my admin time. The reminder and follow up emails are invaluable to my business.

단점:

Android app takes a bit of getting used to and is less user friendly than iOS or desktop versions. Some procedures in android app require several steps which can be a little time consuming. However Ovatu are very responsive and are working towards shortcuts.

Great

주석: Super convenient booking

장점:

Love that this is an app and able to use online also and all my devices. Wish i would have used this app years ago.

단점:

Wish i could tap a time to book appts from the appointment calender vs scrolling down to find a time. Also would like an easier check out process online without having to open up sale so i can add tip.

Best decision our salon has made! The best way to schedule.

장점:

Customer service: we have had every question answered (even though we are in the US) within the day. This company has made modifications to our individual program to suit our needs! They have been wonderful! We also love the reminders, it keeps our clients from cancelling last minute, and we have less "no shows." Easy to use, easy to read!

단점:

There are some additional features I'm sure we could be using, however not being super tech savvy, I haven't learned how to use them yet! Along the same lines we are trying to set up a barcode scanner to use for our sales, and haven't figured that out yet, due to linking/ syncing/ compatibility.

Transformed my business

주석: Since using OVATU I have less no shows, my business reviews go directly onto my website and it’s made life less complicated

장점:

Easy to use Fabulous consistent support Value for money Includes text sequencing Review reminders

단점:

Leaving it too long before I got OVATU as I was using google calendar and had no way of tracking appointments