Spidergap 360 Feedback

Outclass tool with fantastic customer service and excellent functionality

주석: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

장점:

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

단점:

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Spidergap Bridges the Gap Between Employees and Human Resources

장점:

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

단점:

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Stay Away - Use Another Platform

주석: Couldn't be more dissatisfied. While they tout customer service, they don't stand by it. They will respond but they won't resolve. Their pricing model is deceptive at best. Our cost has grown substantially due to how they bill licenses. It only grows, never shrinks. The tool is somewhat easy to use once you get comfortable but definitely takes some repetition to navigate.

장점:

Simple UI. Drag and drop editor. Organized by project.

단점:

Pricing model is deceptive. Only grows, never shrinks. No library of questions, prompts, or other tools to build out a more customized 360 review beyond their 1 template. Some of the UX flows don't make sense. The reports aren't overly customizable.

You get more than just software, you also get consultants

장점:

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

단점:

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

HR Director

주석: We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures.
It made my job easier, THANKS!

장점:

It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.

단점:

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Amazing Experience so easy and useful to use.

장점:

The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results.

단점:

It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review.

User Friendly, Flexible, and Great Support

주석: Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.

장점:

Great UX. And the support team is super responsive. It's very easy to field a new or repeat 360 design.

단점:

the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead.

Questionnaire Software for Feedback and Analysis

장점:

Working for a gaming department allows me to interact with a lot of people who have different roles. Spidergap enables us to create a questionnaire for people to answer. Each of us has to create our own questions so people can provide feedback. Since I am a sound engineer, I needed to ensure that the audio quality is at par with the standards. The feedback I gathered was very helpful and Spidergap puts that in a report.

단점:

It was brought to my attention that some of the people who filled out the questionnaire were not able to save their work on time and they had to redo it again. They need to add an auto-recovery for unsaved work. Spidergap still gets a perfect score from me, as I am not sure if it's an issue on my end or a software bug.

Spidergap reveiw

장점:

I really just like the flexibility, ease, and smooth movement during this amazing product Theee the simplest thing is that if you fell into any problem albeit it had been very small if you reached with them, you'll be answered very quickly and also that if you would like to allocate it with a selected one, you'll find it and it'll be highly technical and quality I counsel everyone with it and also Very flexible regarding questionnaires For me,

단점:

I hope the worth of the merchandise may be a little lower Also, I wish to take care of the confidentiality of the customer’s personal information, so I even have the proper to stay my confidentiality and that I don't want anyone to ascertain it or see it

Outstanding customer support

주석: Very professional tool, with great reports and intuitive UI

장점:

Free trial, prices for paid plans are good, has great reports and is very easy to use. Support is always very helpful

단점:

Haven't seen anything negative yet. Does it's job properly. Maybe the surveys can be improved but that's definitely not an issue

Spidergap is great!

주석: My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.

장점:

What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.

단점:

I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.

Takes 360 degree feedback to the next level

주석: Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels. However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process. The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on. To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.

Best 360 tool I've found

주석: I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent.

장점:

Adaptability both in terms of questions and design Ease of Use/ Intuitive for both set-up and post-assessment coaching Clear, easy to understand outputs Value for money Excellent customer service

단점:

Would love to be able to custom design the front cover without needing tech support

Exceeds my expectations

장점:

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

단점:

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Great and easy tool for 360 feedback

주석: Generating reports in my native language is fantastic.

장점:

Editable questionnaires, reports, support of Georgian Unicode, great support team

단점:

I liked least the price, if it would be little bit cheaper that would b great

Long-term Spidergap User

주석: We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback.
We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.

장점:

Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it. So easy to set up a new project based on previous projects and then edit the design Clear, crisp outputs and reporting

단점:

I have nothing to add to this 'Cons' section

Spidergap Rocks!!

주석: It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

장점:

It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.

단점:

I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Spidergap Website Review

주석: It was good and exciting, and it had minor disadvantages.
The experience was good and informing.

장점:

The most thing I liked about this site was it give the user options to choose from and that makes it easier for the user even if the user is using the site for the first time.

단점:

I strongly suggest that a demo video be included in site so that it can be easier for the user to fill in the questionnaire and typical explames of the questionnaire. I honestly didn't like that because it took me a while to understand and that might make someone leave the site.

Does exactly what you want from a 360 tool at a fraction of the cost of other systems

장점:

the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.

단점:

I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)

Good tool, easy to use and streamlines the process

주석: Good tool, easy to use and streamlines the process.
Default questionnaires are good but time consuming to fill, which makes them uneffective when getting feedback outside your company. need to be customized, but that is an easy thing to do.

Very user friendly and easy to customize

장점:

The tool is very flexible when it comes to set up as well as customize questionnaires and reporting. All is managed online, very user friendly and intuitive system.

단점:

Nothing to report at this time. I am happy with the experience so far.

Perfect 360 Feedback Tool

주석: We have been working with Spidergap for 3 years now. Our collaboration started with a small 360 feedback survey of 2 teams that combined included 50 employees. We have now expanded this survey to the whole Operations Unit with 500 plus employees Globally. Spidergap has given us all the flexibility and support that you expect from a top notch company. The tool performs great both on small samples and on large worldwide groups. Compared with some of the other tools out there, I highly doubt you can get better value for your money.

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

장점:

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

단점:

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

An intuitive, easy to use system with insightful performance reporting

장점:

The software is intuitive and easy to use, questions can easily be removed, added and customised.

단점:

I feel as though the desired performance questions (though these can be deleted) can lead the reviewer to answer the actual performance questions in a particular manner.

Brilliant Tool and Support

주석: The Spidergap Tool is a very efficient and comprehensive tool with an amazing support team always available to provide the right guidance to resolve any potential challenge. They are also very receptive to feedback regarding enhancement of the product, which I have personally found very positive! I would highly recommend it to both Consultancies and Corporations interested in having a reliable tool with reliable results. Well done !