Bazaarvoice

Great Way to Connect with Customers

장점:

It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.

단점:

It's a bit pricy but in my opinion, worth the price.

An essential part of your PDP!

주석: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

장점:

Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.

단점:

Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.

Not impressed

주석: I am a detractor at this point.

장점:

I have not found anything yet. The team is unhelpful, unavailable, and untrained.

단점:

It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.

Great for Review Syndication - Reporting / Analytics Needs Help

주석: If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

장점:

Review pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).

단점:

The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.

Works most of the time, but there is room for improvement

주석: Access to connections is vital for us.

장점:

System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.

단점:

Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.

QnA

주석: Easy to use for questions and answers.

장점:

I like the added content it adds to the product

단점:

The help desk. Its very hard to get questions answered.

Good customer success and support is the key to review management programme

장점:

The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.

단점:

The price :( Other than that, I'm pretty happy with the service.

Not a lot of customization or control

장점:

Easy to implement and use the software.

단점:

Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.

Great for capturing reviews from our customers

주석: Reviews on our site, insight into products, increase in SEO

장점:

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

단점:

Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.

Easy to use for review management

장점:

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

단점:

I don't like how data is pulled I feel that it is not as efficient as it could be.

Easy to use, but UI may be too simple

주석: I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

장점:

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

단점:

The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.

Bazaarvoice

장점:

Bazaarvoice est une solution innovante et efficace pour enrichir l’expérience d’achat, développer la marque, diffuser le contenu et fidéliser les clients avec la puissance des CGU.

단점:

Bazaarvoice peut être perçu comme une source de pression pour les marques et les distributeurs qui doivent constamment surveiller et répondre aux CGU, et s’adapter aux attentes et aux besoins des consommateurs. Il peut être difficile de gérer les avis négatifs, les faux avis, ou les avis contradictoires, sans nuire à la réputation ou à la confiance envers la marque.

BV Feedback

주석: Good

장점:

Ease of use of the platform. The ability to look at our brands in individual tabs.

단점:

Nothing comes to mind. I have not had issues.

Integrated with the vendors where our products are sold so that part of the choice was easy

주석: From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.

장점:

Embedding and syndicating reviews is powerful

단점:

Back end setup and maintenance is unnecessarily clumsy (as is the support from their team)

Great interface between us and our customers

주석: Great program overall

장점:

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

단점:

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

Bazaarvoice, gestion de nos avis produits

장점:

- Nombreuses fonctionnalités permettant la récolte et la gestion des avis- Entreprise en croissance proposant de nouveaux produits fréquemment - Support très réactif- CSM dédié et à l'écoute du projet de l'entreprise

단점:

- Plateforme ne proposant pas une stratégie développée pour la gestion des avis marchands / e-reputation- Tarification relativement onéreuse

EPIC Failure - terrible service - Find an alternative - I wish we did!!

주석: Horrible. Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE!

장점:

NONE - I honestly, cannot say a single good thing about it. Our experience was so negative that I can not find one positive thing to say and I'm the worlds most optimistic person ever! And I don't have a single good thing I can say about them. NONE!!

단점:

Service, service, service. Terrible service. Worst I've experienced. You're better off just burning your money. At least it will keep you warm for a few minutes!

The best UGC tool

장점:

Rating and review feature Questions and Anwers feature

단점:

API for rating and review the lack of AB Testing

Expensive but adequate online review platform.

장점:

It did an efficient job of gathering our product reviews.

단점:

Expensive; not many remarketing tools available when we used it.

Great tool to connect businesses with their customers!

장점:

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.

단점:

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Best Reviews platform that I have used

주석: Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

장점:

The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

단점:

the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.

Necessary but costly

주석: We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

장점:

We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.

단점:

Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.

There´s room for improvement

장점:

You can anaylse your reviews Year over year

단점:

It´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice

Conquise

장점:

En fait j’aime tout dedans, du choix des produits à l’utilisation

단점:

Aucun, il n’y a rien que je n’aime pas dedans

Really like it!

주석: Good!

장점:

I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!

단점:

That even though there are a lot of retailers, it's still not all of the retailers i am in