기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험
UCare 정보
UCare는 교회 관리 소프트웨어의 틀을 깨는 완벽한 미션 전달 플랫폼입니다. 월 $79의 비용으로 지금 바로 시작하십시오!
The UCare support team are quick to respond to questions and issues.
There is nothing really that is bad with the program.
리뷰 필터(31)
The most important tool your church needs to care for your people well.
주석: We love UCare! Having the tools we need to effectively love and care for our people, all from within one place has been such a blessing for us as a church and for our church members. We are able to capture all the information we may need but in a completely non-intrusive way to our members. Because no two churches are the same, to be able to also customise the app to suit our church needs, has been a great feature! We are always discovering new ways to help us care for our people more. UCare Customer service is just one click away and they are always willing to help you with any questions you have!
장점:
There are so many fantastic features, and we are constantly discovering new features to suit the needs of our church! Our favorites are: - children's church and youth check-in and out processes to keep them safe while under our care, - the ability to accurately collect and keep a member directory up to date, - providing a secure platform for our members to give, - advertise online and capture event details - keeping all the essential volunteer documents in one place These are just a handful of features that we love working with!
단점:
No cons - whenever we come across an issue, customer service is always accessible to work with us and help us solve it!
UCare 응답
2년 전
Hi Nicola, Thanks so much for your review and for being part of such an amazing church to partner with.
Game changer
주석: Excellent. Best decision from start to finish. Could not imagine doing church without ucare. It’s just standard
장점:
We have been using ucare for about 8 years. It changed everything we did. It’s been a game changer. Migration over was a breeze. Events, small groups, check in, volunteers management, child safe, forms, Human Resources, membership process, new comers ucare can do so much. It’s saved us incredible time so we can focus on our people. I can’t think of anything we don’t like. [SENSITIVE CONTENT] listens and if we need or can suggest anything. He works on adding that enhancement. We are partners in the kingdom and work together. Covid was a challenge but with Ucare we didn’t seem to miss a beat in caring connecting and communicating with our people across locations
단점:
If there is we put it on the list for the team to build into it.
UCare 응답
2년 전
This is why we love working with churches lie your Liz, you are our mission partner and you see us the same way. Together we have helped you improve the delivery of your church mission and as you have partnered with us we have also been able to deliver a more comprehensive and easy to use service across all aspects of church life. Thanks so much!
UCare Review
주석: It has been okay.
장점:
The household groupings work well and the ability to share ticket links
단점:
It's not very versatile. Would love to see a rostering system integrated
UCare 응답
2년 전
Hi Maika It sounds like your church may be on the Legacy edition of UCare. If an admin switches to Growth edition you will get access to all the rostering/scheduling features. Also, you'll get access to tailored coaching. We have churches of over 100,000 people using UCare. it has lots of extras like members and donation apps & sites, rostering, songs, church health dashboards (i.e. analytics), Check-In & Child Safety, and Automation Studio. You can customize most forms in UCare to work just how your church needs. UCare also integrates with several services and has an advanced developers playground for churches that need to create custom solutions. Please contact support so we can assist you with learning about all the extra options we can provide. We're Australian based so you can even speak to us on the phone.
Southside Uniting Church -Don Richardson
주석:
1. There are NO load bulletins to admin users advising when new /update/changes a planned / released to production platform. We generally find out when a user says what they are trained in has changed.
When previously run processes change it is often discovered at the last minute when it needs to be used.
2. There is no ability to produce simple printable reports in UCare and all reports are created as CSV files for post processing.
장점:
1. Very stable platform well done. 2. As it is an online web based application the response time is very good.
단점:
1. We use CSV exports to get required report data out of UCare. Can I suggest that the "," not be the delimiter used when exporting More Detail entries. Can I suggest the "|" (pipe) be used as the delimiter when data is exported. We have run into data entered on forms /More Details with additional "," (commas) entered and when exported throws out the data in the CSV file. This has then presented critical medical data in wrong columns of the CSV file which is then printed incorrectly . Also the only way to do a FULL dump of our data is to use a CSV dump so extra commas is an issue. 2. People/children who do not have a mobile phone or email are not linked when a published form is used as UCare cannot form a linkage required and thus creates a duplicate entry. Some oldies only have old landlines.
UCare 응답
2년 전
Hi Don, thanks for the review. Here's a few things to help with your Cons and Comments 1. By default, the delimiter is a comma, which works for most of our churches, but if you reach out to the support team, they can customise this for you. 2. As children typically don't have a mobile or email, you collect a Birthday to match their existing profile. While Mobiles are the most common phone number we see these days, you can enter any phone number (e.g. a landline). On people questions, tap the Field names tab and customise it to "Mobile or Landline". 3. Changes are published in the Updates section of our help centre, and you can subscribe to these updates. Also, any major updates are emailed to Super Admins. 4. Our Lighthouse edition includes Wave Analytics, which allows you to create custom filtered and interactive reports. The format can be tabular, pivot, charts, maps, birthday calendars and more. For more info see ucarehq.com/features/analytics
Church management system perfect for medium-sized churches
주석: Easy to use and deploy. We're able to have almost ALL of our leaders have access to the tool. This eased up a lot of manual work we used to do, though of course, there are still areas for improvement. Would recommend this to a church with less than 1000 attendees.
장점:
Have to say that our favorite thing about UCare is it's charging mechanism that is dependent on number of regular and active "people" in the database. This is a lot more friendly than other software that charges by the number of users, or via t-shirt sizing (small, medium, large). Very easy to use as it is cloud-based. Also allows import of records, which helped us move seamlessly from our Google Sheets attendee database to UCare. A lot of functionality available (events, giving, services, team) even down to the person record level (birthdays, relationships, households). Customer service is also responsive and knowledgeable - a user once made a wrong bulk check-in for an event, and the customer service team was able to roll it back. Love the PROCESSES & FORMS functionality as it eased up our guest follow-up work, and also appreciate that it's quite easy to do cleanup of DUPLICATE records.
단점:
Reports can be improved. There are lots of things available within the system, but there can be more to meet the church's need. Would love it if one can make personal dashboards, which would lessen the need to go into each group or meeting to get numbers. Also a bit difficult to do name search as it does not allow for searching of second names or maybe a nickname. Relationships and households functionality can also improve - as it is not as intuitive as expected.
UCare 응답
2년 전
Hi Melody, great review. I just wanted to mention that UCare Analytics is available in our Lighthouse edition, allowing you to create any custom dashboard that you want and it can even pull info from other systems. We'll soon be releasing name enhancements to support Title (e.g. Rev), Middle name, Suffix (e.g. Jr), Nickname and Legal name. We'd love to find out more about your additional relationship and household needs. Please contact Support with as much info as you can provide.
UCare - not bad
주석: It’s not bad. Provides fir general application requirements.
장점:
Fairly user friendly. Emailing and SMS functions are good. Able to accept event payments.
단점:
Problems with printing checkin labels on recommended printers - system too subject to WIFI issues. Event registrations often end up with duplicated people records.
UCare 응답
2년 전
Hi Grahame Thanks for taking the time to leave a review. Regarding WiFi, many of our churches successfully use UCare on slow WiFi connections. But 2 clients have had issues using UCare at Event venues. This wasn't a UCare issue but caused by Event venues using QOS software to block WiFi. We recommend getting dedicated bandwidth from the Event venue, or as UCare uses very little bandwidth you can use the Personal Hotspot option on a phone. If you using budget DYMO printers, the DYMO printer software for macOS contains bugs. You can alternatively use Brother printers for iOS and Android stations, or Zebra printers for high-speed label printing. Please contact support so we can put you in touch with DYMO support or provide you with more info on the other supported printers. Finally, if you are getting duplicates, ask attendees for a mobile phone or birthday so that UCare can match existing profiles.
Scaleable professional church management software
주석: I've appreciated the concern for the little guy on the part of U-care. The crew there have struck a balance between developing all the high end functionality you could want, but without lagging on support, or forgetting the smaller churches who don't need / can't afford everything right upfront. I'm confident that their processes will allow us to effectively implement, manage and improve the pathways we've defined for growing more and better disciples of Christ.
장점:
As a small church plant of 30 people we chose U-care because it catered for who we were then ... and is scaling naturally and easily as numbers grow and our processes evolve. Just tracking attendance has highlighted things I was missing and so has been super-helpful for care and discipleship. A friend whose church is around 100 has set up teams and processes for home groups, Sunday welcome etc. and as a result has been able to effectively deploy his church in helping people into the relationships that are going to help them settle, grow and serve. Any time that he has thrown at developing their U-care profile has been well supported and has been well repaid in terms of impact - no frustrating cul-de-sacs and time wasting. I like what I see of the added developments and the service team have always been responsive.
단점:
Nothing. I'm not techie, but even I could get going right away with easy data import options. For anything more complicated I'm confident that I'll get whatever help I need from the support team at U-care.
UCare 응답
5년 전
Thank you for such an amazing review Chiis, we look forward to working with you for many years to come.
Useful Church Data base
주석: Overall, Ucare has been a useful database for our church. As I mentioned already, I feel we are not using it to its fullest capacity for what we pay for, and maybe the opportunity to have a representative from the company join us via Zoom at a staff meeting may be helpful for us to understand what we are missing out on. (we have not requested this before so may be an option)
장점:
I love fact that it is reasonably easy to use when I am out and about to find addresses, phone numbers and notes that have been put in to refresh my memory of peoples situations. It is also easy to update notes from my phone. I also love the Task function, which I can set up to remind me of certain special birthdays or anniversaries and also set a task for other staff members or volunteers, which will send them an email reminder.
단점:
I feel we are probably not utilizing the software to its fullest ability of what we are paying for. Add note or I'm done have been confusing for most of our staff as we were starting to use it. Maybe cancel would be preferable wording to I'm done. Through COVID we subscribed to the text messaging service, but have had trouble utilizing it.
UCare 응답
2년 전
Hi Janette Thanks for your review and your feedback on "I'm done". In our user testing, we had many people comment on "Cancel" and ask did that mean they would be cancelling a person's profile, a group, a meeting, etc. If you are still having issues with SMS please contact support so that we can assist. Also please contact support and they will be happy to book you a zoom training session for your next staff meeting.
Thanks uCare!
주석: Great company, great application
장점:
The way the processes work helps us manage new visitors and effectively integrate people into the community. It's the best all round people management software we've found.
단점:
They could improve their volunteer rostering management aspect of the software.
UCare 응답
2년 전
Hi Joshua, thanks so much for your feedback. It is so great to see you are effectively connecting new people into community using processes. That's what we are all about. - Helping CHURCHES Love PEOPLE. We are investing a significant portion of our development to rostering and volunteer management including effectively resourcing worship teams with everything they need to rehearse and create amazing worship experiences. We will keep you informed as we continue to roll out new and improved features in this space. We would also love to hear more from you on what you'd like to see in this space. Thanks again for the great feedback.
Using UCare as your church management system
주석: Delighted to find an Australian product with real time responses for any problem solving.
장점:
Ease of use, ability to be shared and different access levels to numerous volunteers. Great record keeping portal with ability to print reports as needed. Great Help platform and support.
단점:
Fluctuating costs due to data recording that effects monthly invoices.
UCare 응답
2년 전
Thanks you so much for your feedback Bronwyn, so glad your experience with UCare has been a success. With per person pricing there is at times fluctuations based the amount of active profiles. We notify Admins a week before each invoice so that they can archive any profiles that shouldn't be active. We can also move you to a fixed invoice to address fluctuating costs. Feel free to reach out to the team to discuss this.
Northside Mackay UCA
주석: Being able to have multiple users access as required was a huge advantage and the level of IT skills required to operate Ucare was not over the top.
장점:
The ease of importing existing data and web page style access and use. A fairly quick thing to learn for other users.
단점:
learning how some of the features worked took a bit of trail and error until we got it to do what we wanted. SMS messaging is still limited to 165 characters this has been an impediment to using this feature
UCare 응답
2년 전
Thank you so much for your review Gavin, it is great to hear that users have been able to quickly learn the system. We generally recommend email for longer form than the sms function as it is free and generally sms has carrier charges which is independent from UCare itself. The character limits for sms are linked to how sms carriers processes sms charges. We have constructed the formatting to align with these principles so our customers know that when they send communication via sms they are only charged by their carrier for 1 sms. Here is an example guideline of carrier structures including if the body allows for more characters. 1 - 160 characters = 1 SMS charge 161 - 306 characters = 2 SMS charge 307 - 459 characters = 3 SMS charge And so on In other words, for example 5000 characters / 153 characters = 33 SMS charges. I hope this helps you in working through communication strategies for your church. Thanks again for your feedback
UCare Review
장점:
Makes member profile management easier across groups and sub groups
단점:
Having to have a year of birth for adult members to appear in directory listing, some older adults don't like to disclose their year of birth.
UCare 응답
2년 전
Hi Carol. great to have a review from a fellow Gold Coaster. As COVID lockdowns started in 2020, several denominations including yours asked for a discounted version they could use to support their small to medium parishes in one master account. This is what you are using and to unlock the discount support is provided by your Synod head office. They can get access to custom training so please contact them for info. I would imagine that UCare would be a little more work than your previous Excel spreadsheets. But I wanted to point out that when you enter a person's birthday, the year picker in the calendar allows you to select "?" as the year, and if you select this then those people will still be included in your directory listing. Our ministry success team contact you this week to assist you further.
The U in Ucare
주석: The U in Ucare has been a bit like a Uturn for my elderly church in learning new ways to record those attending meetings - from paper to software. There is a lot more we could use but it has been small steps and we have a lot more learning to do. I am still learning! I would like to commend [SENSITIVE CONTENT] from the Qld UCA who has been extremely helpful in giving support.
장점:
I like setting up meetings and being able to use the check in kiosk to help people check in. I really like being able to check in individual members of a household when not all members come. I like being able to share the registration code for events.
단점:
One thing that is confronting is when using assisted check in, the names of deceased people showing in the household, but not as deceased. I definitely like this least.
UCare 응답
2년 전
Thank you so much for reporting this Marg. The team have now rolled out a fix for this. If you do run into anything like this, please reach out to our support team through help so we can get onto it quickly. Appreciate your feedback.
Ucare use
주석: Ok
장점:
Ability to hold community information for our church
단점:
This software was already in place at the office when I started in the job and I gave only received basic training hence I don’t know how all the options work.
UCare 응답
2년 전
Hi Jenny, thanks for the review. A link to our youtube channel and help docs were included when you first were invited to UCare, and the same content is available contextually in the app. If you are an admin, you can access training and coaching services from the subscription page; otherwise, please contact our support team for more info.
UCare - a great database!
주석: I love using UCare and would recommend it to all churches.
장점:
It is intuitive to use. The UCare support team are quick to respond to questions and issues.
단점:
Service planning is still in BETA form - we look forward to using it once it is finished.
UCare 응답
2년 전
Hi Christy, we are so glad we have been able to support you well. We are also very excited about the improvements to service planning and look forward to helping your church make the most of these updates.
UCare is Fantastic
주석: UCare has made the overall administration of staying in touch with people so much easier.
장점:
It has a per person cost which is very affordable at all levels. Being able to send emails, check the database, and roster both in the office and on the run is great.
단점:
The learning phase did take a little of practise.
UCare 응답
2년 전
Thanks, Kelinda, we really appreciate your review and continuing to enhance rostering for your parish.
An effective ministry extra
장점:
Ease of use of the aspects and functions I know. As an older user, I need things to be simple and easily accesible and understood
단점:
Not as intuitive as I expected - sometimes it can be a little hard to work out functions for someone who is not as young as other users
UCare 응답
2년 전
Thanks for the review, Howard. We are here to help you, so if you get stuck on anything, please reach out to support@ucarehq.com.
Ucare is easy and functional
주석: We have been using this program for quite a few years and have had no problems. It is an invaluable work tool
장점:
I am not very computer literate and I have had no problems learning and using this software
단점:
It can sometimes be slow to access help if you need to talk to a person
UCare 응답
2년 전
Thanks for the wonderful review, Donna Please note that on the Legacy and Essentials editions of UCare you don't get phone support. Switching to the Growth or Lighthouse edition will unlock phone support options and tailored video training.
Powerful programme
장점:
Powerful tool for people administration. Easy to use. Versatile application.
단점:
Still needs work on some ease of application on a large scale event in terms of the check-in function - e.g. unable to generate mass print-out of labels
UCare 응답
2년 전
Thanks so much for your feedback. We are so pleased that you have found UCare an easy to use and versatile application. UCare does have the ability to "mass print-out", please contact support so we can send you the help article.
A leading church management system that keeps improving
주석: It is one of the best church management systems I have come across
장점:
Ability to easily and quickly access information Ability to take secure notes Ability to set up events, including ticketing Ability to integrate with wordpress website Great price
단점:
Doesn't seem to operate as well on Apple devices and it appears some changes can't be completed properly on a smartphone
UCare 응답
6년 전
Hi Damien, Thanks for the review, really appreciate you taking the time to post it. We'd love to hear what you are struggling with on Apple device so that we can get that fixed for you. Can you contact support@ucarehq.com with the details so that we can get that resolved for you as soon as possible?
Learning about UCARE
주석: minimal
장점:
I would like to know if there is instructional videos.
단점:
Not easy to find things. training videos would be great
UCare 응답
2년 전
Hi, When you first receive an invite to UCare, the email contains a link to our help centre & and our Youtube Channel. If you are the person who created the account, you'll also receive several emails from our team to help you with onboarding and using UCare. For the first 7 days after you first sign in to UCare, a Welcome help article is displayed on the home page. This article also links to all our Youtube videos. On every UCare page, you can click the "?" button in the top right; this displays help articles & videos that are relevant to the current UCare page. This also allows you to send a message asking our team for help. You can also access the support centre & all our videos by clicking the Support link on ucarehq.com. Please contact our support team if you have any other ideas on effective ways to communicate this information to you. You can also access custom training options from your Subscription page if you are an admin, or support can help with this.
A great church member and management CRM.
주석: Other than internal connectivity with congregants the overall efficiency and abilities one can achieve utilising the Ucare CRM is very good.
장점:
The fact that it focuses on religious organisations and the way they are set up and managed.
단점:
Sometimes you have to go in and out of sections to find different info on congregants. Having a quick link to church members and their involvement in different departments and families would be very useful.
UCare 응답
2년 전
Hi Christian Thanks for your message. If you hover over a person's name in UCare it will show you a summary of their involvement, person details, photo, etc.
UCare - capable software
주석: It is helpful in storing data about our members but the use of emails and search functions are a little clusmy.
장점:
That it stores large amounts of detailed information.
단점:
Emails cannot be deleted once they have been scheduled to send at a later time.
UCare 응답
2년 전
Hi Christina, thank you for taking the time to provide us with your feedback. Regarding scheduled emails, please reach out to support and they will remove them from the email queue.
Good system
주석: It is a really good system and it has made my life easier thats for sure.
장점:
Is that everthing I need was in the one system
단점:
I don't think there was enough videos on how to use each aspect of the system or there are more I had trouble finding them.
UCare 응답
5년 전
Wow, thank you for your kind words and feedback on the video Marissa. There are over 50 videos in the help center (help.ucareapp.com), but if there are any other videos you need, please send your request to the support team.
Simple and easy to understand. Meets my church needs without offering extras I don't care about.
주석: It made entering into Church Management Software easy for me. Their simple approach was what sold me.
장점:
Simple design, each area works relatively the same, so it's easy to get used to. Setting up people, groups, and meetings are easy to do. Other systems have a lot of features that I would never use. UCare has just what I need and a little bit more. Nothing beats the price. I investigated about 10 systems before choosing this one.
단점:
It isn't always obvious how to navigate or do certain things. I little bit of a learning curve is required, but that's true for all software. It would also be good to have some examples of how processes can benefit my church. I set a few up, but feel like I am not getting the most out of them.
