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선택을 위한 17년 지원 경험
SAP Concur 정보
SAP Concur는 기업과 함께 성장하는 완벽히 연결된 지출 관리 솔루션으로, 자동화뿐 아니라 다양한 기능을 제공합니다.
It is super straight forward process when adding your expenses from any work trip and once you hit submit getting your money refunded is typically smooth.
We were told that our cards would sync up, but they didn't and the customer service was bad. We really didn't even get to use the software as we never got through the whole onboarding phase.
리뷰 필터(2,113)
SAP Concur
주석: overall, I really think this product is great and a huge improvement from our previous tool.
장점:
it is easy to upload receipts and match to my expenses, either via image or pdf document. the mobile app is a life saver for someone that has trouble with keeping receipts.
단점:
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
SAP Concur in Real Estate
장점:
SAP Concur’s 2 and 3 way matching tools enables me to rapidly detect discrepancies when paying vendors thus reducing financial losses.
단점:
SAP has the most bug-free tools - Mobile application anyways lack some features available on cloud apps.
Adequate Software Gets the Job Done
주석: Overall, the software does what they say it will do. As stated before, it is not flashy, but it does work.
장점:
The product accomplishes the basics of what you want it to do. It is not real flashy, but it does do the job.
단점:
It can be clunky at some points, and there seem to be better software options available that allow for more mobile flexibility.
Expense Manager in Real Estate Industry
주석: Real-time reporting on expenses is the main benefit that I gain.
장점:
SAP Concur eradicate fraud by managing travel and spend expenses automatically.
단점:
SAP Concur has not yet posed any challenge in my line of duty.
SAP Concur: A Must Have Online Accounting Software
장점:
SAP Concur gives me the ability to carry out accounting tasks automatically from anywhere over the mobile iOS application.
단점:
The then issues which I was experiencing on my mobile app were rectified by the vendor success team early this year.
Good luck trying to get support
주석: Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.
장점:
SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.
단점:
Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.
Online Accounting Software that I Highly Trust
장점:
SAP Concur has a mobile application which allows me to track and manage expenses in real-time which eradicate fraud.
단점:
SAP Concur is not available on App store but I was able to download from SAP website.
My Remarkable Experience with SAP Concur
장점:
SAP Concur streamlines the entire process of accounting by automating over 83% of manual workflow in my organization.
단점:
All has been well with me whenever I turn to SAP Concur for invoicing and billing.
SAP Concur Review
장점:
It connects to other delivery platform so when I order or ride something, the receipt automatically gets updated. You can automate approval workflows and integrate with corporate policies ensures that expenses are processed quickly, while maintaining compliance with internal policies.
단점:
SAP Concur's interface to be cluttered or not as intuitive as other expense management tools. Limitations in customizing the platform to meet specific company needs or workflows without the help of technical support.
What I Know About SAP Concur
주석: Matching payments enables me to detect discrepancies before paying vendors.
장점:
I use SAP Concur on my mobile phone to manage expenses such as travel and spend which enhance compliance and eradicate fraud.
단점:
I only dislike that SAP Concur lack robust capabilities for global enterprise expense management.
Customer service is terrible
주석: We did like the platform (when the connection to Amex wasn't constantly disconnecting). It took some time to figure out all the bells and whistles and narrow down which we needed and how to pull reports to get the info we needed but once we did it helped a lot with expense reports.
장점:
The platform itself is nice and for larger businesses, it has a lot of functionality built-in.
단점:
Customer service is basically non-existent. No way to reach out via phone. If you have a problem or Q they strongly encourage you to read through the help articles to solve your own problem. The platform is a little tricky to navigate due to all the features they have (most of them useless for what my company needed it for) and the connection with American Express constantly breaks. We ended up switching to another expense management platform after five years of using it.
A Comprehensive Review of SAP Concur
주석: SAP Concur is a great tool for managing expenses, as it has a lot of features and is highly customizable. The platform can be complex to learn, however, and customer support can be slow to respond. However, once you get the hang of the platform, it is an effective tool for managing expenses.
장점:
SAP Concur simplifies the expense management process, making it quick and easy to track, approve, and book expenses. It also offers a great deal of customization options, allowing users to tailor their experience to their particular needs. The user-friendly platform also has a wide range of integrations with other software and services, making it easy to sync up with the solutions you already use.
단점:
The learning curve of SAP Concur can be steep for some users, as the platform is quite complex and has a lot of features. Additionally, the customer support team can be slow to respond, and there can be a lack of transparency when it comes to certain processes.
SAP Concur makes it easy for employees to upload their receipts
주석: Prior to implementing SAP Concur, employees in the field were manually turning in their receipts to the office where they were getting manually uploaded into Quickbooks. Now we are able to improve this process and make it more efficient.
장점:
I like that it was fairly simple to teach to our employees and that there is an integration that allows us to import those expenses directly into our accounting system.
단점:
I wish that you could input all of the information needed on just one screen before moving the expense to an expense report. I also wish that each user would have the ability to set a default card instead of it being cash.
Complex and glitchy but better than other options
주석: My experience is generally positive - system is up most of the time, things work like they are designed to, etc. But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way. I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur. More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer. In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system. Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution. So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.
장점:
All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.
단점:
Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs. So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far. In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization. Receipt management at the accounting review level is also very limited and frustrating. Assumes too much
Not Really Automated AP
주석: Horrible. We told the product would work for our needs and we specifically asked prior to using the product that terms discounts would be easily handled. That was a complete lie. We specifically asked if it could handle multiple discounts for one vendor as we have several terms for just one vendor depending on the purchase. We were told it could handle multiple terms, which in fact it can not. It does not even calculate terms. We asked a lot of questions and our concerns were met with positivity that the product would work for our needs. Not so much. This is a huge deal breaker.
장점:
Implementation was helpful and support was good, but the fixes from support were typically, "oh you will have to use this work around", or "no we can handle that".
단점:
Too many limitations and the work arounds make it not an "automated AP processing". Has several limitation when it comes to the following items: Terms discounts, can not compute. Limit in invoice number extraction = 11 so we have several invoices where the invoice number was short by at least 1 digit and that is a problem when it comes to paying those vendors outside of Concur., since the vendor will now know which invoice # the payment belongs to. Too many mis match issues that are not easily fixed with vendor name/vendors codes and G/L codes. G/L codes need to be a certain number of characters so if you have an account with a sub account and another subaccount, they entire account needs to be reconfigured to Concur standards in order to be used. Can not post to ALL G/L codes, so the workaround was to create a "bogus" account so the invoice would post, then go into our ERP and change it to the proper G/L code, (thus eliminating the automated process). Invoice line level extraction is limited to 40 lines so if you have an invoice with 106 line items, it will lump it into one line item, which makes for PO reconciliation difficulties. Various other limitations where sometimes there is a workaround, but if there is a work around, then it really is not automated to begin with. i found I was babysitting invoices too much, so it really isn't automated for me.
Beware
주석: Absolutely terrible. They couldn't handle our AP needs, and couldn't even handle their own! We received an invoice for their services 14 months after the service period, several months after we had terminated our services with them. We gave Concur a year and had nothing but struggles with their service.
장점:
The software has the capabilities needed and desired for good AP processing/workflow.
단점:
The SAP Concur staff doing the invoice processing obviously have no idea what they're doing. They are poorly trained. When I called for service or clarification on an issue, nobody was ever able to answer my questions. The only person I spoke with who seemed to understand me was the sales rep. The staff processing our bills clearly didn't know the difference between an invoice and a statement. They don't follow directions. And on countless occasions the software held back checks that were supposed to be mailed out and resulted in deteriorated vendor relationships. When we believed our bills were paid, because we'd processed them and submitted them as approved for payment and received confirmations that checks were cut, we found out from our vendors that they never received payment. I spent more time chasing down what Concur did WRONG than they spent actually processing our bills.
It Will Get The Job Done, But Might Frustrate You Constantly Until It Does
주석: Our entire firm just moved over to Concur Expense, and it has not been without it's issues. I think it will be a worthwhile transition in the long run, however, I need to watch a lot more of the help videos until I get there.
장점:
It is very thorough, and really very detailed. I don't have problems with the reports once I make them, and I feel like the expense process is very thorough. From a company's standpoint, the software makes sense and provides them with a lot of information. It also has a TON of user input checks which are incredibly tedious, but also ensure that everything is inputted properly The app is also really helpful, especially when taking pictures of receipts and uploading them to reports. If I wanted to ensure accuracy and completeness and was choosing a software, I'd definitely go with this one.
단점:
Sigh... all good things have their drawbacks it seems. I'd be lying if I said Concur Expense was user friendly. There are so many error messages possible, and it is not intuitive when trying to solve them all. The error messages are small, and contain limited information as to why they've occurred. Per diem is NOT self explanatory, and my firm had to put out an entire educational PowerPoint on how to input per diem expenses. And then additional help info on basically every other function. Sometimes the system will auto-populate when I don't want it to, and other times it will attempt to categorize expenses into categories that don't make sense. It's not the most intuitive software... and when I finally successful submit an expense report, I'm relieved more than anything.
Very strong expense management / invoice / requisition tool
주석: We use for our invoice capture/processing process, expense management and purchase requisition process. This has expanded over time due to the usability of the tool and high level of adoption from end users.
장점:
The tool is multi-faceted meaning that once you have end users using, expanding it's reach/impact is very easy. We started with invoice, then added expense and than adopted purchase requisition most recently. The mobile app is very helpful in managing the process for invoice approvals and receipt capture particularly, as can be done on the go.
단점:
Some of the quirks hard baked into the system route from it's beginnings as Global Expense, and therefore can be forgiven. I do see some of these ironed out over time. The SAP purchase (a number of years back now) has seen account management strengthened, however if you are not an enterprise wide SAP ERP customer - you are likely to struggle to receive a high level of account management.
New updates increase the time to complete tasks - Expense Reports - Travel
주석: Terrible. The new updates have increased the workflow time from users logging in, creating expense reports, approving expense reports, travel, expense report visibility. It all takes much longer to accomplish these steps after the update. The new 2FA is terrible and takes forever to login. Worst case, someone gets my login and what? Creates expense reports on my behalf or books travel for me. The 2FA is totally unnecessary for how we use the tool. Yes, the update looks "fresh" and "clean" but it now takes far longer to move around the webpages and the sizing is way off for laptop users.
장점:
Nothing. The updates have increased the workflow time from users logging in, creating expense reports, approving expense reports, travel, expense report visibility. It all takes much longer to accomplish these steps after the update.
단점:
The new 2FA is a time consuming and not helpful for iPhone users. It should not take more than 30 seconds to log into a webpage but now SAP Concur takes minutes. Also, the updated expense report takes forever now that you removed the feature of adding multiple expenses at once. The size of the page is not suited well for laptops and requires too much scrolling to see the page. Way to many mouse clicks now to move around the webpage. It used to be fast and easy, now it "looks" stylish but requires far more time to move around the webpages.
Streamlines coorporate Travel Bookings, Approvals and Expense Reports in one application that is somewhat easy to use.
장점:
Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.
단점:
User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.
Easy way to track and report expenses
주석: Overall, the best expense tracker that I have used. I would say that the features are always updated to help manage daily work for someone who remotely handles projects and needs the latest and most efficient way to work. This takes away a lot of the old processes for handling expenses.
장점:
As a weekly traveler, my expenses add up quickly. This software allows easy import of receipts, tracking of projects, and submission of expense reports. You can use your camera to take a shot of a receipt so that you don't lose it (which is a great thing for me) Managing multiple expense reports, assigning the reports to specific projects, handling foreign tax exchanges, even the submission of the reports and tracking their progress, all made easy with Concur. I like having the mobile app that syncs with my laptop app as well.
단점:
Sometimes it is not so easy to match up specific receipts to the correct expense when you have multiple ones for the same vendor. Not sure how to remedy.
Mobile friendly and seamless expense tool
주석: Overall, Concur has been a huge time saver. We used to have to use excel sheets to submit expense reports. Now, it can happen in real time, and it's much easier to process the reports and submit payment quickly.
장점:
The best thing about Concur is that the app user experience is fantastic and reliable. It's easy to take pictures of receipts, or even link your purchases to your Concur account to log automatically. When I use Lyft for work, for example, I use my "business account" to book the trip, and the receipt and trip log automatically in Concur. Another great thing about Concur is it's integration with TripIt and the ability to book work travel within Concur.
단점:
The travel booking is a bit clunky, and doesn't allow for integration of certain rewards programs, like Hotels.com. It also doesn't always catch all options for your search criteria. For example, when searching for a hotel in New York City on specific dates, the cheapest hotel I could find using Concur's Travel was $500 per night, but when I went on Hotels.com, I found one for $300 per night.
There are better Expense Reporting Platforms Out There
주석: Concur is not good fit for admins that are managing expenses for 8-10 bankers. It can take 3 hours to submit one report. The UI is terrible and it incorrectly matches receipts. The mobile version also has had glitches, making it impossible for bankers to comment on their expenses. 3/10
장점:
Concur is the most widely used expense reporting platform in the financial industry. It is easy to learn and a good skill for admins to have.
단점:
Concur is slow and the new interface makes processing expenses for several people an arduous process. Its user interface is clunky and there's no way to mass edit expenses. It feels like it wasn't built for the people who are using it the most. There's also several fields to submit one expense. Removing an incorrect attached receipt also takes several steps and is not intuitive.
Love Concur's Smart Audit Functions
장점:
The expense management side of it and the option to provide our company policy list to Concur to implement into audit rules / flagging policy exceptions/
단점:
Wish the reporting was more robust and integrated better with Intacct without going through third-parties like Wipfli.
SAP Concur - Expense Management from a Business User Perspective
주석: Overall, SAP Concur Expense management fits what our company is expecting from it.
장점:
Concur is a great way for a company to manage employees' expenses. You can customize and input your own controls to ensure that employees cannot take advantage of the system and that any fraudulent activity is prevented.
단점:
The one part that SAP Concur could improve upon is that they could provide more flexibility with the missing receipt affidavits. At our company, we require employees to have itemized receipts along with the credit card receipt to verify the legitimacy of their purchase. If an employee is missing one of them, they can attach the receipt that they have, but cannot create a missing receipt affidavit for the one they are missing.
