기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험
Discuss.io 정보
통합된 연구 서비스, 전사, 번역, 태그 지정, 하이라이트 장면 생성이 포함된 소비자 연구 및 통찰력 플랫폼입니다.
It was super easy to blend the business requirements with this software.
So far i was having difficult downloading the Video files. Because of a large files per video.
리뷰 필터(24)
Great product, great team
주석: I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients.
장점:
We are a consulting firm, doing research for hire. Sometimes we have up to 15 members of our client team listening to interviews. Discuss.io has a feature that allows them to watch interviews and engage in the chat without the interviewee ever knowing they are around. This is a hugely innovative feature, allowing us to have a large audience without being a distraction to the participant. Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process. We can even allow our clients to create highlight videos. As a consultant, using Discuss.io gives our prospective clients a better sense that we are a top-notch research firm and allows us to be more collaborative in our work
단점:
I don't have many complaints. When we last used it, much of the scheduling process was manual and error prone, especially when using a third party recruiter like UserInterviews. The price felt high and clumsy. It feels like it is priced as a service rather than a product. I think Discuss.io offers to be involved in recruiting, project management, and admin. But if you just want to use the product without services, it feels expensive. As a project-based consulting firm, we struggled to justify signing up for a subscription because we don't know how many interviews we will do in a given month.
Discuss.io 응답
4년 전
Hi Eric, thanks for your detailed review. We're really proud of what we're able to offer consulting firms like yourselves, and are glad you're loving our features. We appreciate your input into our product development process and are actively working to improve the respondent management and scheduling experience to better serve DIY users like yourself. We look forward to sharing more information about this in the coming weeks!
Efficient Tool for Market Research Qualitative Interviews
주석: It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation. Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well.
장점:
The backroom chat definitely makes it easy to communicate with clients, bounce off questions and ideas while conducting interviews. The concept presentation tools, as well as other features are all easy to understand and if in any case there are problems, tech support is so easy to reach. Best of all, the simultaneous translation set-up is great! We used to conduct interviews via the typical video conferencing apps and we often had to make two sets of meetings and patch the translator from one room to another. Discuss.io's translation set-up gets rid of all that, and clients can easily shift through English & local language. It definitely feels like we have extra hands, project managers who make it easier for us to do what we do remotely.
단점:
Being one of the markets with lower quality of internet connectivity (Philippines), we definitely found the platform bandwidth-demanding. It may be difficult sometimes to keep discussions going as most of the users experience lag. Discuss.io provides a workaround for this through tech checks and dialing in via phone, which is also convenient.
Discuss.io 응답
4년 전
Hi Mico, Thank you for your wonderful review. We're thrilled that you find the platform a breeze to use, and I'll pass on your praise to the CS team. Regarding lower internet speeds, we understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. And as you mentioned, our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume (dial-out, as well as dial-in). We are always working to improve, and these changes are just the beginning.
I almost lost my job thanks to Discuss Io
주석: It’s not user friendly. The technicians did nothing to help solve the problem and blamed my connectivity.
장점:
I once wrote a fabulous review for Discuss Io. This was at the very beginning of the pandemic when these type of services were required for business. I am clearly very disappointed in the company now.
단점:
I tried to access two meetings. Both were made impossible. The discuss Io technician was not able to figure out what was wrong with my connectivity. They asked me to connect from Microsoft Edge I did and nothing was happening. They asked me to connect through Chrome and nothing was happening. They asked me if my firewall was turned off and I responded that it was. They said they would call my number and have the connection via phone. When they called the line was dead. And after that all I heard from two technicians on two different ocasiona was that my connectivity was low. I checked my internet service connection and found that my connectivity was great!!!! I received no more responses or help from the technicians after that. My work and my quality of work has been jeopardized by this service and I am absolutely furious because of it. I have never had a bad review of my work or my punctuality or my conciseness in all of my professional work experiences and find this hard to take considering the circumstances.
WE DON'T USE ZOOM
주석: It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions.
장점:
the fact that I can talk to the respondents only, to the clients only, to the sim translator only or to all at the same time. it is easy to use and we don't have to worry since the data are safe
단점:
the fact that for focus groups we cannot have more than 4 participants
Discuss.io 응답
4년 전
Hi there, Thank you for your review. We're glad you love our industry-leading chat capabilities, simultaneous translation functionality, and that you value security as much as we do. We are proud to provide a comprehensive product that can take you from project planning to interviews to analysis. Being able to provide all the features on one platform means we're cheaper, easier and more efficient to use than separate tools. Regarding participant limits, we are actively working to increase the number of users who can be recorded, while maintaining a high-quality, performant meeting room. We hope to have more to share on this soon.
Efective
주석: Efective, connection even with different languages in just one platform
장점:
The most I like is that we were able to connect different geographic markets to be part of the session with option to listen in two different languages; the local one and a version in English (at the same time) so everyone else could understand.
단점:
One of the session had connection issues at the beginning but there was a quick comeback from the support team
Discuss.io 응답
4년 전
Hi Karen, thank you for your wonderful review. We're pleased that you found our integrated simultaneous translation feature to work so well - it really is an amazing thing, and incredibly useful for expanding access to consumers across the team. And we're glad our tech support were able to quickly jump in and help when there was a connection issue.
Our review
주석: We have been working with Discuss.io and using their platform for more than two years now and have been thoroughly satisfied with the functions as well as on-time support. Discuss.io is a professional company in the market research field that has contributed a lot to our business operations.
장점:
All functions of the platform are specifically designed for market research purposes which makes the usage quite convenient for us while conducting our sessions. The tech support is playing a huge role by being there live in order to avoid any issues.
단점:
The platform would be much more effective if it would work on mobile devices as well.
Discuss.io 응답
4년 전
Hi Sinan, We're glad you found our service convenient that you're thoroughly satisfied, and we'll let the tech support team know just how much they mean to you. Regarding mobile compatibility, thank you for the feedback. We recently launched mobile meeting rooms for some roles, and expanding mobile support is on our roadmap. We continue to announce new features to our existing customers via email, so look out for that, and you might want to follow us on social media as well.
Great functionality
주석: Qualitative research interviews and mini groups to help understand and solve marketing challenges.
장점:
Intuitive and easy to use platform that is thoughtfully designed to help qualitative researchers get the most out of each online session.
단점:
The software is great but the recruiting side of things could be improved.
Discuss.io 응답
4년 전
Hi Charlotte, Thanks for your review. I think you succinctly hit the nail on the head about our product being about getting the most out of each online session. I'll pass on your kind words about being "thoughtfully" designed to our product and design team. Regarding how we could improve recruiting, we'd be really keen for your specific feedback. Respondent recruitment is an important feature of ours, and we pride ourselves on being industry leading in this respect. We recruit in 90 countries, and set a higher bar for letting people in than most companies do, resulting in better respondent quality. We even score people on articulation and creativity - we look for 3 sentence answers and not three word answers. Having said that, any way we can improve, we'd be keen to know. Thanks again!
Amazing Platform (particularly now)
주석: My go-to for video interviews and focus groups. Support is excellent so you are never on your own. They can handle all the recruiting (great quality too) and it's a really great way to gain insights, get feedback on concepts, share materials etc. The save clips is amazing if you want to incorporate videos into your presentation too.
장점:
Easy to use, delivers what you need, saves travel, (good for international research too), seamless projects every time.
단점:
n/a works very well as in, cant even think of an improvement.
Discuss.io 응답
4년 전
Hi Natalie, Thanks for your lovely review. We appreciate your partnership. We're glad you're having a great experience with us and that we're your go-to solution for focus groups. We're proud of the high quality of our respondents, and believe our recruiting is something that sets us apart. I'll pass on your praise to our wonderful support team. Thanks again.
A great platform for your in-depth and focus group discussions
주석: Discuss.Io has been helping me conduct my interviews and translations online in a breeze! This platform is highly recommended especially nowadays where we are all geared online due to the world health crisis.
장점:
I like the fact that they have other options to reconnect the users to the platform right away if in case there are internet connection problems. This is very useful especially in a country who is infamous for having bad internet connection! :-))
단점:
As a moderator, I tend to forget to tick the questions sometimes while interviewing. It would be great if they can do that automatically since they also have the auto-transcriber, if they could identify already which questions have been asked. But this is just an additional feature, so it is still actually a very helpful tool.
Discuss.io 응답
4년 전
Thank you for the wonderful feedback. The integrated ability to call respondents on the phone whose internet connection has dropped and be able to continue is a frequently used feature which we don't tout often enough. As for automatically checking questions, thank you for the awesome suggestion. We will investigate the feasibility.
Nice Global Platform; used for first time during Covid Crisis
주석: Great experience with awesome communication as the focus groups played out and the tech support, when needed (not often) was excellent. If this platform can scale to handle more focus group participants, I would be inclined to use in every country
장점:
Easy to use functionality, clarity of sound and visuals, real-time (no lag effect) when listening to consumers during focus groups. Nice internal group chat features and communication with moderator and translator for international groups in Japan as well.
단점:
Ideally, this platform will scale. Currently, the system can manage up to 6 participants in Zoom-like format but that includes moderator. In a country such as Japan, that works. In Europe and US, you would obviously want to recruit groups of at least 6 so that presents issues as right now the platform can’t handle that load.
Discuss.io 응답
4년 전
Thank you for your review. We're glad that you had such a wonderful experience, and we could help you keep running when the Covid Crisis hit. Our tech support team are indeed fantastic, and I'll pass on your praise. Thank you. Regarding our limitation on participants, this is to ensure a uniform, stable experience worldwide and takes into account bandwidth and CPU requirements to provide the best possible connection.
Discuss.io ¡Por favor, no te quedes atrás!
주석:
Mi primer experiencia un año atrás fue muy buena (desde una oficina, utilizando y compartiendo estímulos, etc.
Este año desde mi hogar, mi experiencia fue media. La parte de moderación fue buena, pero en el debrief, tuve muuucchooos problemas de desconexión y mi participación se perdió! Entiendo que esto se debe a la conexión hogareña.
장점:
Conocí Discuss, el año pasado y me encantó porque sentí que reunía muchos requisitos necesarios para poder hacer investigación cualitativa en línea. Hasta ahí mi experiencia en este tipo de plataformas era sólo con Focus Vision y Zoom. Lo que más valoro es la asistencia técnica constante durante la experiencia. Es una tranquilidad tanto para el cliente/observador como para el moderador, no tener que estar pendiente de la conexión de los entrevistados. Otros puntos valorados en ese momento eran: + La posibilidad de hablar por un canal privado entre observador y moderador sin intervención de los entrevistados (hoy idem ZOOM) + La observación oculta de los clientes (posibilidad de muchos observadores sin incomodar a los participantes) En esto no se si influye en la conexión y soporte de la plataforma como si lo o hace en zoom.
단점:
Hay una gran debilidad de la plataforma y es que consume una gran cantidad de datos y memoria de los equipos en uso. Esto se evidencia en que los asistentes técnicos suelen pedir que no utilicemos otros programas o que los participantes no tengan conectados otros dispositivos a la red. A partir de la Pandemia surgen dos temas importantes al respecto: - La necesidad de realizar todo tipo de facilitaciones online, lleva a que se deban utilizar simultáneamente otras plataformas como ser Mural. - La conexión es hogareña, compartimos un lugar no preparado para que todos los habitantes de la casa estén conectados, con lo cual la conectividad es baja. En este sentido, la plataforma Offerwise tiene un sistema tan liviano, que se pueden realizar entrevistas hasta con sectores vulnerables, que utilizan datos o el wifi gratuito de las plazas. ESO SI ES UN UPGRADE!! Otro punto importante es que lo que hoy muchas acciones de co-creación se realizan con la participación del cliente y del consumidor, con lo cual que el cliente esté oculto ya no es un must.... entonces, por qué pagar la diferencia vs. ZOOM? u Offerwise?
Discuss.io 응답
4년 전
Hi Paola, thanks for your review. We understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. Our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume. We are always working to improve, and these changes are just the beginning. While some research is indeed collaborative in nature, many situations necessitate an unbiased research environment. This is where our observer experience, backroom, and private chat functionality shines. The flexibility of our platform allows end clients to be as involved or as hidden as you like!
Good platform for in-depth interviews
장점:
This platform serves everything you need for an in-depth interview. It has recording function. Observers can mark timing during interview for short video clips that they may use afterward. There is also a translator’s audio channel in case that the interviews are in different language. The platform is easy to use and the support is very helpful. They check up everything/all parties before starting the session, therefore the interviews are seamless.
단점:
there are 2 chat rooms for moderator (private and public). At first it confused me which room to use for chatting with the observers, so I ended up using the irrelevant chat room trying to chat with the observers during the interview.
Discuss.io 응답
4년 전
Thank you Thanyaporn for your kind review. We're glad you had a seamless experience with us, and are glad you got the most out of our powerful features. We're sorry you had some difficulty and confused the private and public chat. We've since released some new support documentation, and have new videos coming out which will clearly demonstrate the difference. There's also the Help button which you can use for support. You'll be pleased to know we are releasing a private chat feature in the next few weeks that will allow you to select which observers you want to chat with. We are constantly rolling out updates to make things easier, clearer, and more intuitive. One examples includes the recent allocation of colors for each respondent, outlining their video, and in their whiteboarding. We're always keen for feedback, so please don't hesitate to reach out or ask for help if you have any problems.
Going Digital to Reach Consumers
주석: Going digital in talking to consumers was such a plus especially during the pandemic.
장점:
You can see the respondent and yourself during the interview. Ease of presenting visuals. You have a guide on the side and can chat with observers.
단점:
No concerns, really happy with the software. Only concern is internet connection.
Discuss.io 응답
4년 전
Hi Athalia, Thank you for your review. We're glad to have supported you in pandemic research and hope you'll join the growing number of customers who say they'll never go back to face-to-face! One of the many reasons we hear this is the interactive discussion guide you mentioned in the meeting room. Regarding internet connection, we understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. Our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume. We are always working to improve, and these changes are just the beginning.
My Take on Discuss.io
주석: My overall experience with Discuss.io is great. I love using this and it's like Zoom but on the technical edge in quote for me as my point of view.
장점:
What I like about Discuss.io is similar to "Zoom" because it's a way to connect, have meetings, and have features to make a good session.
단점:
No cons at the moment when it comes to thinking and using Discuss.io but what's important is keep updating and patching to ensure no bugs, crashes, and difficulties.
Best for Research Industry
주석: so far the discuss.io, is good platform in research industry, you can see how the respondent internet ability also the observer and all in one room. also the Tech Support ability in a room. it made easier to the subcriber and the other team. :)
장점:
i like how the Tech Support Ability in the platform. it helps a lot to the team.
단점:
So far i was having difficult downloading the Video files. Because of a large files per video.
Discuss.io 응답
4년 전
Hi Camille, Thanks for your review. We're glad our tech support team exceeded your expectations! They really are a massive help. So too is the ability to see respondent and observer's internet speed extremely useful (and great for vetting candidates). Regarding large file sizes, it is true video files are large, especially since our standard interview length is an hour! Our editing tools allow you to quickly and easily edit down entire projects to just the important bits and save them as a highlight reel, which helps with file size and makes sharing learnings with colleagues a breeze.
Great meeting software
주석: Very good experience, connection is top, all necessary translations are done perfectly
장점:
Ease of use and uncomplicated process and great tech support
단점:
Nothing up to now, would like to have the chance to use it more often
Discuss.io 응답
4년 전
Thank you for your wonderful review. We're proud of our tech support and translation team, and the consistent praise they receive from clients.
User experience for consumer immersions
주석: We did a consumer research: consumer immersions in individual and group mode. It was very convenient and productive to use discuss.io for this task. Especially I appreciate the feature when you can mark important moments in the video.
장점:
The platform was absolutely new for me, but very easy to understand, user friendly and with lots of helpful functions
단점:
A new user will anyway need 5-10 min guidance on the usage of the tools and someone to demonstrate functionality
Discuss.io 응답
4년 전
Hi Ekaterina, Thank you for your review. We're glad to bring efficiency and convenience to your individual and group consumer research. Marking important moments is one of our key features, and we're glad you like it. Our stellar support team is always ready to help with moderator training, or you can take advantage of our extensive library of articles and videos for self-help if you prefer.
Sets Standard for Online Focus Groups
주석: Enables me to recommend and execute online focus groups with peace of mind and confidence in delivering first call result every time.
장점:
A platform that is by far the most intuitive, easy to navigate and stable among solutions currently available.
단점:
Simple user interface, excellent 'backroom' functionality for clients and simultaneous interpretation and easy for respondents to participate without being constantly aware of the platform between them and the interviewer.
Discuss.io 응답
4년 전
Hi Dave, thanks for your review. We're thrilled that you love our product and services, and recognize us as a cut above the rest. I'll pass on your praise to the design, product, development and customer success teams. Glad to be your partner in your research.
I really love Discuss.io
주석: Easy to use, can be a little tough if you have a big group. It's secure and I never have issues with tech, as in NEVER. This makes it easy to support. Once the clients do the tech check in we're good!
장점:
This system makes it soooooo easy for my clients to talk to their clients and do case studies/feedback etc. It's reliable and has all the perfect options like the ability to moderate (I do the moderating) and chat plus record.
단점:
The price, it's the only thing that I have a hard time convincing clients to overlook. It's pricey but it's also original and revolutionary. It's worth it.
Discuss.io 응답
4년 전
Thank you for your feedback, Danielle!
The translation feature is amazing
주석: Discuss.io is the best tool I've seen for remote work groups. It lets you keep a track of the ongoing in your own company. I would have liked some more customization options, but it great overall.
장점:
Discuss.io is a great platform to converse with audience and customers. They have live-translating feature to hundreds of languages which removes most barriers of communication. It provides a great way to partner with global companies. Project management becomes easier and hassle-free with Discuss.io.
단점:
There is learning curve required for accessing and using the tool to its full potential.
Focus Group Review
주석: Discuss.io has been great, and allowed us to continue researching during COVID.
장점:
The product is easy to use, especially in terms of sharing links and accessing the focus groups. The discuss.io team is largely fantastic, and I appreciate them adding new features and innovating often.
단점:
The only problem is that it may be better to have greater consistency across tech support. Technical difficulties obviously abound in this field, but each tech support has different competency levels with solving them, and different approaches. The tech support could be more communicative in general.
Discuss.io 응답
4년 전
Hi Matt, Thank you for your feedback and for being part of the Discuss.io community. We strive for quality and consistency across all our live support sessions. We've experienced rapid growth this year and have instituted new training programs and product efficiencies which will help with consistencies across current and new staff as we ramp up new projects and continue to roll out new product features and innovations.
The next big thing in the market
장점:
It was super easy to blend the business requirements with this software.
단점:
As such there are no such drawbacks, but if the speed can be improved a little, then there would be a significant improvement.
Discuss.io 응답
4년 전
Hi there, Thanks for your review. We're thrilled that you find our product flexible enough to meet your various business needs. Regarding speed, we are continually working to improve performance, with recent changes released to improve page load time and lighten the meeting room for low-bandwidth connections. We are never done, and look forward to improving even more in the months to come.
Best platform for remote research from an interpreter's perspective
주석: Focus group interpretation from Spanish into English. Communication was seamless using this platform. All in one solution with amazing tech support!
장점:
The product is easy to use, user experience is great.
단점:
Hard as I think, I can't find any downsides to using this platform.
Discuss.io 응답
4년 전
Thank you so much, Aida! We're so glad that your experience as an interpreter using our platform has been so fantastic. We're glad we can make communication seamless, and yes, our tech support team is amazing. I'll send them your thanks. Our thanks to you.
Great video interview experience with amazing quality
주석: It was great, I have no complaints. The quality was extraordinary.
장점:
It's a very straight-forward software to use and it provides high-quality video and audio calls. I have only used the software once, but it was a wonderful experience
단점:
It is a little bit difficult to see the chat box - the support for our call was texting us through the chat box, but it took a while for us to see, so maybe this is something that can be improved - the visibility and positioning.
