기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험
Marsello 정보
매장 매출과 온라인 매출을 늘리는 데 필요한 모든 마케팅 도구를 활용할 수 있습니다. 소셜 미디어, 로열티 프로그램, 이메일, SMS 등으로 판매를 촉진하세요.
Easy to use, gives discounts and friendly services.
I don't really have anything at this time to complain or comment on.
리뷰 필터(103)
ALL in ONE APP, MUST HAVE APP!
주석: Overall, this is my most use app since ive started this journey back in 2018. Ive managed to use this app for all my marketing. I will continue to use the email marketing campaigne, loyalty points, and enjoying seeing the growth in my report. Apprieciate the work you folks put in to help businesses like mine.
장점:
When i first started with this app, it took a hot minute to figure out where things are. Only because they offer so many options, from loyalty rewards, email marketing, points, and etc. I use all these features to help improve all my marketing stratagies. Definitly my most used app and feature ive came across since.
단점:
Im still trying to figure out all the options this company has to offer. But i did come across a few bumps in the road on this topic. I would like to narrow down a group of emails/locations to certain clients, which i cant do. I also would like to custumize my email with sizing choice in Headline logo, or GIFs.
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
주석: Hopefully more customers passing through the store
장점:
Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
단점:
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Marsello 응답
7년 전
Hi Shannay, thanks so much for your response. We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10! Kind regards, Rory Moss, Marketing Manager
Goody review 2019
주석: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
장점:
Relatively easy for customers to navigate in store on the tablet
단점:
Not as easy on the app for smart phones - not even I use the phone app
Marsello 응답
5년 전
Hi Shannay, We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had. Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders. Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve. Appreciate the feedback. Kind regards, Rory Moss General Manager
Consistent
장점:
That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card
단점:
Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve
Marsello 응답
7년 전
Hi Jusmena, Firstly, thanks so much for your review! We really appreciate this. Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate. We also have a check-in version which should work on your POS device, pending your PC is above windows XP. Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer? Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options. Kind regards, Rory Moss Marketing Manager
A great all round marketing tool
주석: Great. Excellent customer support as well. With one on one support when I need it.
장점:
The loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.
단점:
Probably the reporting. Could be more customizable, but still pretty good.
Great Promotional Programme
주석: Customers particularly enjoy getting a birthday present.
장점:
It is an easy to use and relatively cheap way of encouraging customers to return.
단점:
Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.
Marsello 응답
6년 전
Thanks for your feedback Brian. While I totally understand your "cons" section. I'm glad to say we're integrated now with Kounta and working with your sites to rollover to the integrated version which will prevent this :). Rory Moss, GM
Good software
장점:
easy to use, and help customers with , ordering new goody cards as well
단점:
the tablets when they would not charge correctly, or the wifi crashed
Marsello 응답
6년 전
Thanks for the positive review Nik. We really value your feedback. We agree, tablets can be a pain especially with WiFi. Unfortunately, like most things nowadays, once WiFi fails or goes down, there will always be issues with hardware. The charging issues are usually related to charging via USB port through you POS. Please make sure this is plugged into the wall using the recommended charger.
useful & helpful. not just a reward programme but a channel to customers' voice
주석: very useful & smart. it does its job by itself, does not need too much care.
장점:
customers' feedback function let me know if they are happy with our service.
단점:
none so far. i was trying to change the rewards but could not access, web page says loading forever.
Marsello 응답
6년 전
Thanks so much for your continued support Eddie. We're glad you're still enjoying the use of the programme. The pages you're referring are most likely user privileges which head office had set up.
Goody is Great
주석: we are really happy with it, happier still with the support and easy interfaces to our business and our customers
장점:
It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago
단점:
i don't really have anything at this time to complain or comment on
Marsello 응답
6년 전
Thanks for your positive review Brian. We really value you taking the time to provide this, and we'll be sharing it with the team. All the best, Rory Moss Marketing Manager
A digital card rather than having to repeatedly giving an email address would be better
주석: Other than noting above it's been a good experience
장점:
Getting a price reduction after accumulating points
단점:
The need to give email address each purchase
Goody
주석: Mediocre. Easy for the customer, not user friendly for me
장점:
All in one, multi location, easy for customer
단점:
Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply
Marsello 응답
6년 전
Thanks for your honest review Angie. I can appreciate where you're coming from and agree we can do more to make our software more user friendly. We'll be making significant changes over the next 12 months to work on this. I've notified our support team to get in touch, should you wish to attend any free software training. Yet again, thanks for your review and we've taken your feedback on board. Kind regards, Rory Moss Marketing Manager
Goody Card Newbies
주석: Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.
장점:
Very easy to set up and use, we have just started using it so still in the early stages. We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant..!. Like that customers can use just the one card for multiple merchants.
단점:
Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!
Marsello 응답
6년 전
Thanks Sheryll, we'll be sure to pass this feedback to our onboarding and support team. One of the reasons why we don't ask for first and last name is that this is customer initiated on sign up. This typically occurs when registering their account. Whilst I think it makes sense to help customers enter their details, staff often enter these details incorrectly. We're developing new ways to help guide customers through this, including our new Goody Enroll app, which is available in the app store. We hope you and your customers enjoy using it, and see the results! Kind regards, Rory Moss Marketing Manager
Marketing Manager
장점:
The software is relatively easy to use and explain. Simple and direct.
단점:
Glitches and restrictions every now and then.
Marsello 응답
6년 전
Hi Liam, Thanks for your honest review. Whilst some may feel 7/10 is good enough, we recognise more needs to be done to ensure you're satisfied. I'd be very interested to discuss how we can better our software further if you have time? I've noted your responses regarding glitches and restrictions, and i'll feed this back to the team. Feel free to email me at rory@goodycard.co.nz if you have a moment. Kind regards, Rory Moss Marketing Manager
Amaaazing support
주석: everything is automated so little time spent on it. support is always happy to answer even the most basic questions and sort anything fast. very friendly and user friendly
장점:
I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that. Any questions have always been answered within a day.
단점:
I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses
Marsello 응답
6년 전
Thanks for your review Aimee. We're glad to hear you're getting the support you need for your rewards programme. Do let us know if there is anything else we can improve on. All the best Rory Moss Marketing Manager
Great product, Staff always just a message away from help when needed
장점:
The universal card is handy for customers so they can use this anywhere that has Goody. App is helpful as the key tags would easily get lost.
단점:
People are not keen to give away email address as we all know we then get loads of emails we don't want. Not necessarily a software problem, but would be good to be able to dodge this hurdle.
Goody is everything you need
주석: I had a customer service person [SENSITIVE CONTENT HIDDEN] that was amazing. I would employ her if I could. Took time to help me through every single step. Wants to help me grow my business, she seems to love her job. I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
장점:
I love the product. I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit. Has the option to target quiet nights. Really happy so far.
단점:
I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.
So far - easy to use and
장점:
Its early stages - so i'm still finding my way - but i'm happy with what i can do so far - but i like the potential of what we will be able to achieve
단점:
I need more tutorials - YouTube or whatever - so much it can do, but not so easy to find out how to do it
Marsello 응답
6년 전
Hi Brian, Thanks so much for the review and the response! Yes, you're totally right, we need more tutorials and informative videos for customers. It's all part of a growing company but we're definitely going to make more now! In the interim, would you like to set up a screen share or webinar call with our staff to answer all your questions you may have? Please email support@goodycard.co.nz and we'll run you through it all. Kind regards, Rory Moss Marketing Manager
Great customer loyalty programme!
주석: We have been able to retain more customers and bring back some who have 'dropped off' with incentives for those that haven't visited in a while, or those who visited only once and haven't come back for a while.
장점:
Easy to use for both us and our customers. We have been wanting a way to reward our regular customers for a while now, and so Goody was perfect, as we now have regulars coming in even more often than before!
단점:
So far it has been great and we haven't experience any problems.
Marsello 응답
6년 전
Thanks for your positive feedback Jasmin, this really helps us make the software better for future users. All the best, Rory Moss Marketing Manager
Reward me
주석: Generally good, but need to add greater rewards value
장점:
No extra cost for being on this program
단점:
Good friendly customer service, bit disappointed that after spending $450 on coffee last week (seriously) I only earnt 5 rewards points on Goody 🥲
Awesomeness
주석: Fan flippin tastic
장점:
Easy to use, easy set up. Quick. Looks good as well placed at the counter
단점:
Not everyone has it. Its a fantastic system which id be more inclined to use if more people had it
Has done wonders for our customer database and customer loyalty
주석:
An easy customer loyalty package that is recognised and loved by our customers and staff.
In less than 6 months we have managed to set up over 2000 customers and they have redeemed many rewards. It truly is a great system.
장점:
How easy it was to set up and get going. Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions. Also, love the NPS great getting daily feedback about what our customers think.
Thank you Goody Card
주석: I am such a happy customer. You seriously help the country
장점:
I love the ease of use. And deals points and discounts/vouchers
단점:
Nothing. Im very pleased especially on my birthday yeara ago Lawrenson Group gave me $50
A very organized and professional service with great printed material and wonderful backup.
주석: It was easy and quick to use, as we are busy people we don't have a lot of time so we appreciate the simplicity.
장점:
The simplicity and assistance if required, we have only been using the product since the 01 Mach and already feel like we know it.
단점:
We haven't experienced anything we don't like, I'm sure if we did need help that we would be looked after well as all our experiences so far have been well looked after.
Arum Marsello Review
주석: A great program to help me reach my customers easier and more efficiently.
장점:
Being in the first few weeks of the free trial, I am loving the ease of setting up automations and the loyalty programs.
단점:
Syncing my software has been a problem for me.
Good points earning
주석: Good
장점:
Easy to use and gain points and easy to use at a lot of stores
단점:
Having to scan card as have to get my wallet out
