eZee Centrix 사용 후기 및 리뷰

Trend-setter!!

주석: Effective and efficient servicing to our hotel clients and corporate companies.

장점:

eZee Technosys, one of the world's leading PMS software tech firms, defines any hotel's functionality needs with a user-friendly software interface and application to transcend one's inability to market and compete with 5-star establishments. Cloud-based applications and interfaces allows one on the go to update, sync all transactions with ease and effectiveness that at Airport View Hotel, an increased turnover & occupancy rates year in year out have been met with much appreciation.

단점:

Not to be insincere, i personally don't have a con to state and if i ever had, any other eZee user would state me wrong!!!

Happy to review

주석: Good. It was good experience to be with ezee

장점:

The commission was % based. ( Pay only for actual sales.) No fixed charges or recurring expenses

단점:

Now they informed of stopage of % based commission

Working with eZee for about 6 months.

주석: There analytics and booking engine statistics helped us a lot to understand our customer search and our worldwide recognition among the customers.

장점:

The first thing that I love about eZee is there 24/7 support which helps me at 2 am in the night also. 2nd their channel manager and booking engine page UI is excellent and the analytics, data and booking engine statistics are also very good. Moreover, its a highly customizable software, even the emails that we sent to the guests are customizable. Affordable product. Overall it is a good and a huge handsome software. Very friendly staff and support team.

단점:

The few things that I hate in eZee, its true that not all CRS/PMS are same but still, I am very unhappy with the eZee PMS its UI is not so good, room swiping feature can do better. PMS is not at all about ease of making a reservation. The booking engine widget can be better, they charge a huge amount for integrating something new with the software. Not able to send SMS.

Your quick and professional handling of the customer's issue is commendable

주석: Hotel staff often prefer intuitive and easy-to-use interfaces because they make navigating the software more efficient.

장점:

very support staff and very help full staff [sensitive content hidden] It's always a pleasure to work with you because of your productivity and reliability.

단점:

Overall, this program is well-crafted and I am extremely pleased with it. The constant improvements of the software keeps it updated with current needs.

Overwll it was a good experience

주석: [sensitive content hidden] from technical support where quite helpful and resourceful

장점:

Ease at channel manager application to manage rate and inventory on day to day basis

단점:

Application is very limited, and safari / Chrome view is not upto latest tech. Companies providing simillar services

Easy Acessible

주석: Channel manager is very helpful in verfying the bookings of future presant and past it helps in detecting the easy alocation of rooms according to arrivals

장점:

Mapping and assining and folio and reservation

단점:

Everything is good and spacious and easy to perform

eZee review

주석: Experience has been very good with eZee. Support response is very fast

장점:

Very easy to use and learn. Makes our job easier for updating the rates for all the OTAs

단점:

Nothing, as the software is good. So far no issues

Channel Manager

주석: Makes it easier for me to set prices and allotment setting

장점:

Channel Manager because here i can manage everything easily

단점:

There isn't any, as long as i use the channel manager there are no problem

Good support

주석: Everything is fine and progressing smoothly

장점:

Handling of all OTA in a single channel is very good to manage

단점:

Everything is fine and progressing smoothly

easy to use.

장점:

in ezee centrix booking from guest inform quickly

단점:

the customer contact is easily not available.

Very good product for hospitality sector

주석: Return on Investment.

장점:

We wanted to have a product to manage our hotel but due to lack of understanding what we need and what software we need to choose we delayed in implementing a software for many years. However one of my friend recommended this ezee Centrix, and we took a plunge and established business relationship with ezee. Till date they met each and every requirement for our hotel needs. I believe they have many functionality in Centrix and i am using may be 20-30% of them. As we are a small organization, they are certain tasks still done manually. I believe this solutions is even useful to big companies in hospitality as well as for small & medium companies. over all I am very satisfied. The staff is also very good in looking after their customers. We have been allocated a Cloud Technical expert to our account, who helped us to quickly deploy the sofware through out our organization in a phased and quick manner. Without his contribution we would not have used this software to the maximum of its capacity.

단점:

Very sophisticated but still easy to understand and manage. In an organization it needs to be deployed and trained well to use it to the maximum of its potential. Overall very good product.

ASH Technologies

주석: Very Good

장점:

How easy it is to drive your own distribution channels directly from your property management system

단점:

Difficulty in bringing on domestic OTA's

The finest

주석: cons:- I can confidently say it's an exceptional product with no cons. Everything about this software is excellent. The user interface is seamless and user-friendly, making it easy to navigate even for beginners. The range of features is comprehensive and well-designed, catering to all my needs without any glitches or issues. Performance is top-notch, with fast processing speeds and reliable uptime. The customer support is equally impressive, offering prompt, helpful, and friendly assistance whenever needed.

장점:

Professional and friendly customer support Experience.

단점:

I've been using eZee Centrix for 8 months now, and I am thoroughly impressed with its performance and features. The user interface is intuitive and easy to navigate, making it accessible even for those who aren't tech-savvy. The software is packed with powerful tools that have significantly improved my productivity and workflow. The customer support from account manager [sensitive content hidden] patil is outstanding. He is very quick to respond, knowledgeable, and always willing to go the extra mile to ensure that any issues are resolved promptly. Regular updates and new features keep the software up-to-date and relevant to my needs. Overall, eZee Centrix has exceeded my expectations in every way. I highly recommend it to anyone looking for a reliable and efficient software solution.

Excellent personalize service from our account manager-Parth

장점:

Less worry for overbooking, easy to update, saves time for more important tasks, hoped for update on more other bulk functions to make it save even more time. Someone available on support 24/7 in case something goes wrong.

단점:

There are still rooms for improvements, i.e: updates are slow sometimes, more training needed for some support team members, more manpower to process requests..etc

Awesome software

주석: Easy to you and user friendly

장점:

I really like this software, mostly the reservation system and the channel manager, cashing centre, housekeeping and manager's reports

단점:

Some of the reports which is related to the government need to change up to the government's requirements, like green tax report, TGST report. I use to call always to Mr. Bhavesh, about the reports and other things, who is really helpful and he always attend the issues as soon as possible

Great software but...

주석: Honestly, eZee team should left us manage our inventory like we want when having the all in one package.
As a revenue Manager and Hotel's OTA Manager, i have troubles because not all access are given to me by easy and i have to go through support...
But i like eZee because of his updates, and all the particular tools that helps us hotelier that you only find with ezee software

장점:

Really easy and very useful tool. Will recommend to all hotels

단점:

As an Advance User, at time i find it too long to always have to ask the support to do something i know i can.

Very Good Channel Manager!

주석: Very Good!

장점:

Effortless channel manager. Hotelier can manage multiple proprties with singe Dasboard.

단점:

Almost all feature are good. Anyone can manage rates and inventries.

A great additon to our daily work

장점:

First of first of all, we are very happy with this product. We’re managing our daily inventory with easy and we are changing our rates, rooms, occupancy and every thing through this only. Ezee team so helpful that we are facing any kind of issue they are solving it so fast.

단점:

Nothing is there as cons. Its totally perfect

Centrally Connected with Core Inventory

주석: I am managing my entire business inventory over multiple OTA platforms. The process is very easy to execute and adaptable.

장점:

The smooth and fast process in updating or pushing Inventory and Rates across multiple locations and OTA within fraction of Minutes

단점:

NOTHING AS SUCH. Would like to suggest ezee team to have more presence and readiness with existing on upcoming and sales platform

Value for money

주석: better inventory management

장점:

It helps maintain your OTA bookings easily. You can easily block you inventory for sold out dates through Stop sell. Update daily inventories on all the OTA's on daily basis.

단점:

Its complicated to update rates, as well as the support i recieve in case of any problem is not upto mark. They really have to look into there customer support.

We have found the best HMS and channel manager for our hotel.

주석: We have been utilizing eZee Optimus, Booking Engine, Channel Manager, and PMS for the last eight years, and we are content with the progress made thus far.

장점:

I was very happy with the customer service I received. The team was responsive, efficient, and resolved my issue quickly.

단점:

I am giving the service a rating of 4 out of 5 stars. The only area where I think there is room for improvement is in the call pick-up time. I would like to see calls answered within 2 rings.

Very user friendly

장점:

The most I like about this software is yield set up functionality which is very useful tool for revenue management

단점:

The new version of eZee centrix doesn't look very mobile friendly if there is an iOS/ Android app it will make it easier for urgent close out and rate updates

Easy to use

장점:

Users appreciate eZee Centrix for its user-friendly interface, seamless integration with OTAs and PMS, real-time updates, comprehensive reporting, 24/7 customer support, customizability, and cost-effectiveness. These features make it a valuable tool for efficient hotel management.

단점:

eZee Centrix is appreciated for its user-friendly interface, seamless OTA and PMS integration

Good for simple needs

주석: Interfaces with our frontdesk and OTAs, thus allowing to concentrate on our promotions without having to worry about inventory. Does not know how to differentiate between a modified booking from OTA from a original booking. We sometimes gets two booking (and this messes up inventory) when an original booking is modified by a guest who wants to change their credit card information. Prices from OTA is also not brought in correctly into our eZee Frontdesk and aslo shows wrong payment type when booking is received from our eZee Reservation. It shows that payment is through one of our OTA when it is not. Mappings can only be handled by eZee staff and it is sometimes hard to get across the message of what we need to be mapped.

Great support and services

장점:

This software is one of the best software. We are using eZee more than 6 years. I like their customer services. Their 24/7 support is amazing. Today rep was there and his support is very appreciable.

단점:

This software is a very slandered software , I could not found any bug from last 6 years.