eZee Absolute 사용 후기 및 리뷰

Easy to use, great support

장점:

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

단점:

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Great Software and Great service, they are ready to help you 24/7. Highly recommended Channel manager and Booking Engine Service

주석: Great job on handling that customer's issue quickly and professionally I was completely impressed with their professionalism and customer service.

장점:

I received outstanding customer service marked by prompt, courteous assistance and a genuine effort to resolve my issue. The team's attentiveness and effective communication made for a seamless and highly satisfying experienc

단점:

Great job on handling that customer's issue quickly and professionally I was completely impressed with their professionalism and customer service.

Incompetent Integration Team

장점:

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

단점:

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.

EXCELLENT SERVICE ONCE CONNECTED

주석: Overall, the support from [sensitive content hidden] and the team was excellent, but the delayed accessibility to the support team needs improvement.

장점:

Outstanding Support from [sensitive content hidden] and Team on Company Software Issue I want to extend my heartfelt thanks to [sensitive content hidden] and the entire technical support team for their exceptional assistance in resolving a critical issue with our company software. [sensitive content hidden] expertise and dedication were evident throughout the entire process. She quickly identified the problem and provided clear, actionable solutions that helped us get back on track in no time. The support from the entire team was nothing short of outstanding. They worked diligently and efficiently, ensuring that every aspect of the issue was addressed and resolved. Their professionalism and commitment to helping us overcome this challenge were truly impressive. Thank you, [sensitive content hidden], and the whole support team, for your invaluable help. Your efforts have made a significant difference to our operations, and we greatly appreciate it!

단점:

However, I did find that accessing the support team was not as easy as it should be. It took longer than expected to reach them, which caused some delays in resolving our issue. Improving the accessibility of the support team would greatly enhance the overall experience. Despite this, once I was connected, the service provided was top-notch. I appreciate the efforts of [sensitive content hidden] and the team, and I hope that the company can work on making their support more readily accessible (by providng personal contact numbers)in the future

Best hospitality solution in india which I have used.

주석: Overall it is the best. Once you learn and had command on the process and modules it serves you at upmost.

장점:

Detailing to the concept of hospitality. Hospitality is a complex industry and ezee has been so far the best to reach next to the complete solution.

단점:

It's very long process to learn as to many things in a place.

Streamlining Hotel Operations with eZee Cloud Solution

장점:

eZee Cloud Solution offers a wide range of features, from reservations and front office management to housekeeping and reporting. This all-in-one solution simplifies hotel operations significantly.

단점:

Overall, eZee Cloud Solution has been a valuable asset to our hotel. It has streamlined our operations, improved our efficiency, and enhanced our guest experience. With a few minor improvements, it could become even more indispensable for hospitality businesses.

Optimizing Hotel Operations through eZee Cloud Solution

장점:

The extensive features of eZee Cloud Solution, including front desk management and housekeeping oversight, make it an invaluable tool for our hotel. Its user-friendly interface significantly simplifies our daily operations.

단점:

Overall, eZee Cloud Solution has streamlined our operational processes and positively impacted guest experience. With a few adjustments, it could further solidify its role as an essential asset for hotel management.

Very excellent Features and services.

주석: We are very satisfied to this software , because its very easy to use it.Its better than that other softwares.

장점:

We are very satisfied to this software , because its very easy to use it.Its better than that other softwares. We can check the graphical reports very easy on analytic.

단점:

I think all is well .All the features are easy to understand .

Good software

주석: eZee absolute is very easy assecible and have all well featured as compared to other pms like ids, one click etc.your customer support is very supportive especially M. sandeep Mishra and Arshad Ahmad.

장점:

As the name Indicates it is very to operate

단점:

Nothing is least every thing is good and fine

Best software for hotels

주석: It is great. The customer service is nice.

장점:

Everything is perfect . [sensitive content hidden] was very good in explaining everything.

단점:

Nothing like that to be very true. Maybe after sometime I can tell.

Ezee Absolute has helped my hotel

주석: Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.

장점:

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

단점:

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Satisfied customer

주석: We started doing business during September 2015 and was looking for a web based Channel Manager and online calendar where I could access and manage reservations any time of the day. eZee Absolute does all of this and more at a very reasonable price. The program is very easy to use, with tutorials available online when one gets stuck. The customer support I received during the take-on phase and thereafter has been absolutely outstanding with the staff responding within hours, many times within minutes, from the time of lodging an inquiry.
We've been running live problem-free for just over a year now, totally independently with the odd request for assistance. The only only shortcoming that I could highlight is that there's currently no mobile app available, but believe this will be included in the next upgrade.
I can certainly recommend eZee Absolute to any hospitality business; from a small B&B to a large hotel with bars and restaurants.

장점:

Web based Ease of use Calendar view Customer and Travel Agent database

단점:

No mobile app available Not possible to process credit card payments via the Payment Gateway Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

A value for money software with almost everything you need

주석: The software is easy to understand and use. though i would say Front end can be a bit more fast and user friendly, Once you get trained, its fairly easy to use and manage. Their implementation of customer management is great and comes handy as you can directly send mailers from software. One thing i miss greatly is ability to charge card automatically

장점:

They have got everything sorted when it comes to operations of a hotel. We have almost all functionalities up and running and all our billing is integrated with Ezee

단점:

Because it is on the cloud, and based in a browser, it is slow sometimes. They might also roll down updates and will not tell you the impact of it. We have seen the number in reports changing and it took them about a month to rectify that. It was bit of a mess. But i would say i can live with that as long as it does not mess up with billing

Exceptionally positive experience, with the greatest appreciation for the amazing after sale support

장점:

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

단점:

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Basic

주석: Although the support is good, but basic knowledge and functionality of the report is missing. They need to have a solid report for the module which would be check out summary report which shows invoice wise room charges with tax break up, and mode of settlement (cash, bank or credit)

장점:

Although the support and team is good, but they are not able to

단점:

They really need to work on their reports, which is below par and not suitable for hotels who do group business. For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group. This is a major flaw and concern for hotel doing MICE & group business. Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose. They need to come with a solution on urgent basis before they start losing clients.

'A true asset for any hospitality business'

장점:

Its user-friendly interface and comprehensive features make it a standout choice in the industry. One of its key strengths is its ability to streamline operations, from check-in to check-out, with ease and efficiency.

단점:

While eZee Absolute offers a comprehensive suite of features for hospitality management, there are a few areas where it could improve. One aspect that could be enhanced is the learning curve for new users. While the platform is robust, it may take some time for staff to become fully proficient with all its functionalities, potentially leading to a temporary decrease in productivity during the onboarding process.while eZee Absolute is a powerful tool for hospitality management, addressing these areas for improvement could further enhance its value proposition for users.

Centralized Information:

장점:

"The software has simplified our daily tasks, from managing reservations to handling payments. It's a huge time-saver."

단점:

At present all the required operation are there. If enhancement is done- welcomed

We have been using Ezee for the last 3 years and very happy with their customer service.

장점:

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations . The various reports that can be generated reduces manual work and minimises errors.

단점:

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

Good Cloud software

장점:

You get a good training when you start with. As it a cloud one, it doesnt take long to load or to refresh or change the screens. It can only manage rooms but not banquet. You have to look for workaround. Reporting is good.

단점:

No banquet management. They attend to customer calls but have very beginners assigned from whom you have to communicate couple of times. And then you dont get the best of the solution. GST handling needs to be nurtured.

Cost effective solution gori hoteliers

장점:

User friendly and live support. Seldom had any unresolved issues. Switching over from one hotel to another is very easy in group hotelering. Can view guest checked in and reports of invoice breakdown gives proper idea of business generated

단점:

Cancellations are not reflected on OTA software . This has to be resolved at the earliest in consultation with Booking.com. otherwise it is a revenue loss for business entities

Over all experience is Good - Backend Team and Their Help is the thing keeping me attached to ezee

주석: exposure to online travel portals - anywhere management of software as it is cloud based . ease of use - time management -

장점:

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

단점:

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

“A value for Money"

주석: I am just astonished how easy to using this software. When i was in rush to giving the best service to our valued guest then its helped me a lot. If no one can used this they cant find out the smoothness of this.

장점:

Its lifesaving for front office for any Hotels. Quick check-in, checkout any king of amendment on one click. We need to check all the reports for everyday morning meetings, so this software giving us all the reports like revenue for last night, nest month forecast,actually every-tings. One click solutions.

단점:

If we can use this all networks and if we can use this software in mobile phone then it will be helpful fro me.

Must have for every hostel business!

장점:

It's been two years we are using Ezee Absolute software at Roadhouse Hostels and it's very user friendly and cost effective, as the name suggest "Ezee Absolute" its very easy to use. The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large.

단점:

I wish if there were more customization available for tally integration but still there is nothing to complain about.

Efficient

장점:

24 hours support also with an additional local support

단점:

None so far.

Ezee Hotel Software

주석: Overall with PMS and POS we were Happy. We shifted recently as we wanted a software with MMS and Finance also included.

장점:

The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.

단점:

Need more upgrdation need to develop accounting, CMMS and MMS.