Fishbowl 사용 후기 및 리뷰

Great investment

주석: We have saved quite a bit of time with Fishbowl compared to our previous software.

장점:

Fishbowl is simple to use. Everything is easy to find. Search features work well. All facets integrate well.

단점:

It’s been a bit of a struggle to integrate all aspects of our diverse business.

Easy to Use

장점:

Fishbowl works for our business and is easy to leanr to use.

단점:

Sometimes response time can be longer being in EST time zone

Fishbowl is toilet bowl

장점:

Nothing. It was terrible. Worthless. Nothing good to say

단점:

Everything was terrible. Nothing was reliable. No support.

Fishbowl is AWESOME

주석: Deciding to implement fishbowl for our company has been the best decision we have made. I am excited about all it can do and track.

장점:

Excellent onboarding and training. All the professionals I have worked with have been extremely knowledgeable and helpful.

단점:

The cost per concurrent user is a little high in my opinion.

Inventory module good, but other modules cumbersome to use

주석: The inventory side is good, but the manufacturing side and the RMAs for repairs are cumbersome.

장점:

Inventory system is intuitive. Ability to assign access right to users.

단점:

Manufacturing module is cumbersome Sometimes product updates disable features that were available before, such as a couple of years ago, we could be looking at a part and hit the "To Inventory" button and be able to adjust quantities. Now only those who are able to create parts have the "To Inventory" button available. I want almost everyone to be able to adjust inventory levels, but next to no one able to create parts. The "To Inventory" button should have its own permission access right.

Fishbowl review

장점:

Keeps track of everything pertaining to a business and easy to use.

단점:

Lacks of some modifications that you need to achieve.

Very helpful with all questions.

장점:

Its very easy to work with. Although you have to pay attention on what tabs you are on/in.

단점:

Can't think of anything at the moment. Other than having to make sure that you are in the right module,

Review for Fishbowl

장점:

Everything in one place and organized. also, exceptional customer service.

단점:

It takes a while for the application to open.

Best for the job

주석: One of the Best QuickBooks connected ERPs, out of the 24 that I have had the pleasure of supporting.

장점:

It's great that there is a system setup for QuickBooks and Fishbowl to connect on a remote server. It takes some of the load off of the network and internal resources.

단점:

Having to refresh the connection to the QuickBooks file.

New to Fishbowl but loving it!

주석: So far, it is a 10! I am new to Fishbowl but have shopped lots of software before deciding to go with them. I feel I have made the right decision. The implementation has been made easy.

장점:

The Support! The people are knowledgeable, thorough, and always willing to help.

단점:

I cannot find a downside to Fishbowl! So far it has been smooth sailing.

Functional but Complicated, Expensive but Unrefined, Capable but Rigid.

주석: Overall, the Fishbowl program is decent. It is capable of doing almost all of what they claim, but the day-to-day usability is clunky and unrefined. It is as if they only stay on the development/conceptual side of things and never test their product daily. If they were to address the issues that I outlined that relate to the user experience, I would more confidently feel that this product would be more worth its large price tag. Until then, It remains difficult to recommend this product to others.

장점:

I like that this program allows your company to do a lot, as long as you know how to do it. It has also helped our company create more rigidity and procedure (Whether we wanted to or not).

단점:

I do not like that we have paid over $30,000 for a program that has basic functionality issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. They are not always detrimental, but the accumulation of these small issues results in a program that you wouldn't believe costs what it does. Quite unfortunate. Another common issue that we face is the program's habit of freezing constantly. From what I have learned from support, the program does this on purpose to protect the database from data loss, but what it results in is our Sales guys needing to restart our POS program CONSTANTLY. Literally, on almost every transaction, their "Checkout" program freezes and they need to force quit and reopen. Our purchaser has also often been in the middle of a large PO, and the program freezes, requiring a restart and loss of that whole PO. Speaking of the POS side, their "Checkout" program is not great at all. It experiences all of the aforementioned issues but is also just a program that feels like they don't work towards improving at all. On top of that, they don't even integrate with any other POS programs or companies that work for basic retail applications, so we currently don't have an alternative.

A Comprehensive Inventory Management Tool

주석: I have been using Fishbowl for several months now and I am very happy with the results. It's a comprehensive inventory management tool with a wide range of features and options. The user interface is intuitive and easy to use, and customer support is quick and helpful when needed. The pricing structure can be a bit complex, but overall, Fishbowl is an excellent choice for inventory management.

장점:

Fishbowl is an incredibly comprehensive inventory management tool. It has a wide range of features and options that make it easy to keep track of all the items in your inventory. The user interface is intuitive and easy to use, and the customer support is top-notch. I highly recommend Fishbowl for anyone looking for a reliable inventory management solution.

단점:

Fishbowl's pricing structure can be a bit confusing, and it can be hard to determine what the best option is for your particular situation. Additionally, the customer support could be improved, as there is sometimes a long wait time for help. Overall, though, Fishbowl is a great option for anyone looking for a reliable inventory management solution.

Fishbowl is a workhorse

주석: Again, Fishbowl does the job. User friendly and detailed. Lot's of options and ability to add different tools as needed, plugins. Customer service has stayed above bar throughout.

장점:

Fishbowl is great inventory management software. We have very large BOMs where we need to be able to track A to Z, inventory to the production line and this does the job. It is as good as you use it and then some. Easy for people to go in and track down information according to their needs, duties and positions. Helpful reports for tracking. Vendor information and history. Customer job tracking. Costing. Great customer service.

단점:

Closing jobs. Once a job or sales is closed, it's pretty much closed. Once it transfers to QB, forget it! It's nice to have the option to be able to go back a little, but Disassembling is not fun. Would like some form of CRM, integration?

A Very Good Manufacturing Inventory and Order Management System!

주석: The service has been very good! Overall it is a very good great option for manufacturers as well as distributors!

장점:

It handles sales order entry well throughout the manufacturing and shipping process. It also handles the purchasing of parts from different vendors extremely well. The Bill of Materials handles multiple levels of assemblies within assemblies very well.

단점:

It has a lot of good pricing rules for all kinds of occasions. But it lacks last cost pricing for manufactured products.

Software that's 70% complete

주석: From jump, I found out that atleast 50% of what my salesperson told me was completely fabricated or at the very least, extremely misleading. Customer service is non-existent. Earlier today I spent 2 hours on hold waiting for someone from tech support to help me. I email my rep and he doesn't email me back. I call him, he doesn't answer and he doesn't return my call.

장점:

I liked the interface, the ease of use and how it synched flawlessly with Quickbooks.

단점:

This is so close to being halfway decent software but there are just so many odd little quirks that keep it from really being a powerful tool. Just one example - if you move a piece of inventory that you've had in your warehouse for 6 months from row 1 to row 2, the aged date resets to zero. This makes it effectively impossible for you to track your aged inventory. If you want to look up a part that you don't have in stock, you need to do an advanced search, check a box that you're looking for something not in inventory and then search for the product. If you're looking up 10 products in a row that aren't in stock, you need to repeat those steps each and every time.

3PL - Great for Small Businesses

주석: At first it took some time getting used to as my company used a far simpler version of FishBowl. However, after using this system, it only took a week or so to get used to the functionality. But, there’s always something new to learn as FishBowl has so many feautures that we haven’t come across. It’s a great WMS to use for smaller businesses such as ourselves.

장점:

I love having the sales order summary for end of month reports. It can be easily reviewed as the sales order numbers can be clicked and it brings you to that specific sales order to be easily reviewed.

단점:

I don’t like how the sales orders and pick reports do not show the total quantity of the units or cartons being picked. That would help greatly.

Fishbowl Inventory Review

장점:

Integration with our manufacturing process was easy. Purchases, Receiving, Bill of materials and Work Orders fulfilled our needs.

단점:

Reports provided are too basic, no help documentation to create your own reports. If you need a detailed or custom reports you have to purchase them apart.

Review after 7 years

주석: Overall has been good, as long as willing to spend significant time learning thier system without any help

장점:

Migration to SQL database allowing integration with other systems.

단점:

After selling to a larger company, support is almost non existant, if your small thet dont seem to care. Have tried to book many support sessions and never any availability unless you want to wait 2+ months. Good luck getting them on the phone, the chat works and will waste an entire day trying to explain any issues

With the amount of time I've spent trying to get it to work, I might actually have been able to program better.

주석: My experience has been pretty garbage, overall, to be completely honest. As a system, it works okay. Many, many aspects, such as the import/export function, are some of the worst examples of programming/knowledge I have seen in decades.

장점:

It does 85% of what it should. Its functions are organized very well, looking past its archaic functions.

단점:

Bugs, bugs, bugs. But most of all - Never getting resolution to deep technical issues. Surface-level issues of data entry are clearly support's bread and butter, but anything beyond that is guided out to a pasture to die of old age instead of being addressed.

Could be a good fit/value for some with a few significant caveats

장점:

We run FB 2016.11 with QuickBooks Premier 2015. FB handles quoting, sales orders, your basic pick/pack/ship, purchase orders and inventory. It has BOM capability but we find this limited. The price was right for us, esp. compared to our previous Sage software. Prepare to spend 3 to 4x the cost of the software in customization, support and initial set-up. Find other companies doing what you do (or more importantly the way you do it) and see FB in action. The software continues to have limitations and I have continued reservations about that. Some previous reviews bring this up: one's requests aren't really acknowledged or their sort of pooh-poohed. That doesn't make for a good feeling. Despite all the frustrations, limitations, and problems, Fishbowl has helped us. We'd purchase it again. We're at a point where we are again growing, and I think FB can grow with us.

단점:

I read through all the reviews (at this time 126 of them) and agree with the many that indicate that support is very difficult to get a hold of. I also echo the complaints about the need for A LOT of custom reports for simple things. And the fact that the software has bugs and that you WILL be resetting your server to complete end-of-day export to Quickbooks. Maybe more often if you export more frequently. But it is getting BETTER with every release. Still, there is no "user accountability" (again, to echo another review) with SO, PO, etc. Nor is there accountability with inventory entry. You simply have very few opportunities to have documented the ways in which your users interact with Fishbowl. And this lack is serious and can have consequences for your business. Further: be prepared for the result of the lack of customer support: Fishbowl relies on a network of consultants. You've got to get a good one to help you with bugs, problems, fixes, custom reports. And that can be expensive. There's some good consultants and bad consultants. The best consultants I've worked with admit Fishbowl's shortcomings but see the *potential* I can understand the criticisms of FB's sales staff in previous reviews. But these have to be put into context. I guess it's like a lot of sales people who promise you things. But what I would add is the sales people at the beginning of the process are so attentive than when you arrive to the post-sale status, it's just a little jarring how non-attentive the customer support staff are. So that might be the source of that criticism. From what I understand, you've got a lot of sales people, very few support people, and a lot of earnest, hardworking (and overworked) developers and programmers. I think they want to do good work and make a good product. I could speculate why the difficulties are present here but I don't have a full enough understanding to say anything more useful beyond my initial impressions and conversations with Fishbowl people. Finally: speaking of *potential*, I really do think Fishbowl has been good us and has the potential to be even better. But the number one problem may be the corporate culture. And I think I'm being fair in my assessment here. For the culture is a circle-the-wagons mentality. And it lacks transparency. Sure, there are customers who express their frustrations, but one must put those frustrations and the way the users express them into *context*. I think to its own detriment, Fishbowl does not do this. I'm not sure if I were purchasing today (and without having had the experience with Fishbowl that I now do and seeing what I now see it can do for us) that I would purchase it. One small example: Fishbowl used to have a user support forum where users could interact and sometimes FB employees would participate. That forum allowed us to see ways in which people were using Fishbowl. Apparently, some people were badmouthing the company (sometimes rightly), so FB canned the forum. (I think you can still see a google cache of it). I can think of dozens of user support forums from big (Apple) to small (smaller software) where users proffer all sorts of opinions. This doesn't stop them from allowing the community a voice. Or from users helping one another and building a supporting (and supportive) community that can benefit users. But again, the corporate culture is such that transparency appears to have little value. Perhaps FB wants to "control their narrative" from a centralized place. Many of its users would, I'm sure, defend Fishbowl from silly or inane comments and yet let the substantive comments stand as beneficial. For example: case studies. It's important for the potential buyer to get a full view of what and how FB is serving a particular customer with particular needs. That can influence a purchasing decision. You're not going to get serious help with understanding whether FB is right for you with these with facile, superficial "case studies" not generated by real users themselves but rather downloaded from the company website. These types of things often lack substance. They are more marketing material and than informed aids for purchasing decisions. We were approached to participate in such a study and we said no. In that context, we didn't think it wasn't the right thing to do and it didn't feel like a good fit with our values.

Fishbowl, Wish we could switch over to something that works better!

장점:

Not a whole lot. Tracking the location of items: For us many items come and go in inventory; they go from the warehouse to staging, to deployment to return from deployment to RMA and back to inventory. We are currently looking at asset management programs rather than inventory management programs. This program probably works ok if you are stocking 20 of this and 10 of that and then using them in different work orders. For us this is not really working well at all.

단점:

It Freezes, which got blamed on it being on our server, we checked into it, it was on theirs. Some days reports don't run, this was blamed on our server space but we could not get a quick answer on how much we have and how much we used. If you put a picture (you can only put one) on the parts side you cannot see it on the inventory side - neither can you see any notes that are made on the parts side on the inventory side. You can switch from parts to inventory but not from inventory to parts. You cannot edit a title of an item in inventory, you have to go back to parts. You will end up using more and more space on the server because deleting an item or deleting a location is not possible. This is a program that probably was state of the art when we started using it but has not grown with the time. We tried using Fishbowl Go: not a fan. I can find an item using it but moving it works much better on the computer. You cannot search for an item by serial number of extension ID. I could go on but what is the point!

Fishbowl Inventory & Manufacturing: Not great for custom manufacturers...

주석: Inventory management is a breeze, great for warehousing and manufacturing bigger build products, the modules, and UI is well thought out, and very logical, they did a great job with it. They have great eCommerce integrations they added on for magento and amazon which makes it more powerful. The fact that you buy the product up front (with a year of support that can be renewed) makes it seem like you are saving money by owning the software, but you'll need to upgrade every year until the software does what you want it.

장점:

It's great if you are manufacturing the same thing over and over, so you need 500 or 1000 widgets made the same way. It's a pretty powerful tool for warehousing and inventory. It costs for just the warehousing, plus users and add-ons. They'll give you a discount if you ask them, but you almost should just go with a saas program you'll get quicker updates. fishbowl you can save lots of money down the road if you don't buy there support package. They have a pretty good product development team, but it takes them at least a year it seems like to roll out any useful new features you talk to them about.

단점:

Very challenging to set up, learning curve is huge in my opinion. The BOM stages work for the most part, but you'll spend a lot of time in a sandbox database seeing if what you want works (if your doing multi stage builds) If your doing 1 to 100 of anything, and what your making varies order to order, I'd recommend some other software like ordoo, shopvox, or corbridge. They are alot quicker to set up on the

Absolute Ripoff

주석: Ignore any of the positive reviews they are clearly lies placed by the company. Notice how only the negative reviews mention any specifics. If you can adopt this software to fit your business needs, you will quickly find it is not a scalable solution whatsoever. The software allows for minimal to zero customization and requires to follow every step of their preset workflows. The product is essentially an open-source, i.e. free, database packaged with a one size fits all schema and a slow and clunky front-end. They include an open-source reporting platform (iReports) and market it as having fully customizable reporting. Yet they do not support this free reporting platform and barely support getting it connected if you're patient and don't mind waiting up to a week for answers. They also sale a completely impractical mobile interface that will quickly make anyone prefer to run over to a computer before trying to navigate their handheld device software. It could NEVER be used by someone operating a forklift. This product is a complete RIPOFF targeting a great group of suckers, i.e. businesses without the financial or technical acumen to move beyond the world of QuickBooks. Before you spend $50,000 on a bad, bad, solution think about return on investment and whether your business plas to grow. Then find one of the many scalable ERP systems that can be implemented for the same price, even if it takes a little longer to get setup. Better to get by with spreadsheets for 6 months and have a real solution down the road then waste time and resources in solution that if you're lucky enough to get to work, you will outgrow in a year. THIS SOFTWARE SUCKS A !!

장점:

The 2016 front end looks slick. There is an API, but it will cost you more to hire a progammer to figure out how to integrate with it than to just get better softwate that plays better.

단점:

THE SUPPORT IS HIDEOUS, THE MOBILE APP IS USELESS, SALESPEOPLE ARE LIARS

STOP HERE!! Be careful!

주석: Im warning any business here. PLEASE STOP HERE and listen to this. I’ll put the list of things that I experienced with fishbowl, after that make your decision. 1) The experience with the salesperson was very tough. The guy was very inpatient and didn’t answer my questions.
I was exhausted from work and the search for inventory software and decided eventually to go with them even though I had the red flag in here already. 2) when I started to set up my account (and of course before that too) I was explaining about the way my business operating and the fact that I’m only a service company who doesn’t charge my client taxes (like many home service companies in California) but paying the taxes to the distributor as am the last materials purchaser, but they didn’t really listen to me.
After realized that when RECEIVING I can’t add sales tax I was asking fro solution.
It was few days before the end of my 30 days refund. 3) Here everything started, I told Fishbowl that the software will not work for me and from this moment they ignored my messages, my calls, my email. As soon as something happen guys you won’t hear from them. Tip:
- DON’T use them
- you have other alternatives like Inflow & Finale which are way better and cheaper.
If YES:
- ask for at least 120 days for refund. make sure you read the contract many times and ask for changes before you and them are signing for it.
It will take you a while to set up the software.
120 DAYS MUST.

장점:

The app is looking ok and easy to use, actually the only good thing I found and it took me a while to think about something.

단점:

- Software looks from the 90’s - CUSTOMER SERVICE IS DANGEROUS to this country. We all need to make sure companies like that are not existing in AMERICA. - software is really hard to use - not enough barcode sizes - the set up guys are very unprofessional and doesn’t think out of the box - the software is very square and can’t be customized AT ALL. - TOO EXPENSIVE - they really don’t care about their clients. But really. You can’t even imagine.

Not Recommended - Please Read

주석: During the planning stage, we identified a key shortcoming in Fishbowl's capabilities, for which we devised a work-around. That was a sign of things to come, as Fishbowl's limitations have since forced us to develop cumbersome operational procedures in order to avoid abandoning our investment in the software. The alternative would have been, and still is, to invest in costly custom development. You may read and hear that Fishbowl can do things. The best response to such a claim is "Show me exactly how it's done."

장점:

About Me: 10+ years of programming, web development, database design, jack-of-all-trades IT. Fishbowl Use: 7 months total, including full implementation and continuing support, now delving into internal custom development Before you even try Fishbowl's software, make VERY detailed flowcharts of your existing and ideal processes. Then, locate and read every single page of their forums. Then, read every page of their Wiki. I'm serious; it isn't that long, and the internet doesn't contain much information about Fishbowl, for reasons unknown. As you read, compare the available options VERY carefully to your list of requirements. If none of those pages tells you that you CAN do a certain thing in Fishbowl, then you CANNOT do it. Fishbowl's marketing mentions what it can do in no uncertain terms.

단점:

It is telling that one of Fishbowl's developers, Israel Lopez, co-founded a company called FishBooksPro, which provides support and custom programming services for Fishbowl and QuickBooks. Fishbowl allows you to take payment via credit card, interfacing with QuickBooks Merchant Services, but there is no way to associate a payment with an order. This example of a nearly-complete feature set is representative of the shortcomings that you will encounter when using Fishbowl. Our Fishbowl server software began freezing several times each day, after upgrading from v11.7 to 12.2. "Reinstall" was FB tech support's first response. How do you suppose upper management in my company will receive that 'solution'? My next step will be to find out how to clear Java caches manually (outside of Control Panel), which I'll try before reinstalling.