MaintainX

Better Than Any Other Work Order Software or Mobile App

주석: We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

장점:

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

단점:

I would like to see the ability to have work orders created based on known email addresses as well.

Makes my life easier!

주석: Amazing and wish we would have found and been able to deploy the product years earlier. But so happy we have made the switch!

장점:

The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.

단점:

Nothing at all! I have worked in several systems and by far this is my favorite.

decent for an entry level program

주석: Decent program to track work orders and manage assets. Very easy to use. Mobile app is helpful. not impressed with overall features and functionality. Data input way too time consuming.

장점:

Very easy to use, mobile app is helpful.

단점:

inability to mass edit in spreadsheet format, worksheets are time consuming and basic. Lack space to input details such as component info for equipment, specs, etc. Lack of many desired features and functionality. mobile app doesnt show all info or allow editing of info when it comes to inventory control etc.

MaintainX drastically improve over efficiency

주석: MaintainX is the reason we have gone from an overall plant efficiency of 60% to over 95%. It allowed us to follow the trends and develop a maintenance plan to drastically reduce down time.

장점:

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

단점:

The lack of file structure in the Procedure library.

Easy to Use

주석: - Love MaintainX. It's been a great tool for our business and has helped us grow our asset management abilities.

장점:

- The convenience and ease use but also the ability to rely on support and service from MaintainX

단점:

Copying and pasting assets takes too much time.

QuidelOrtho MaintainX review

주석: It has been great. Managing spare parts and locations has been very simple. Tying workorders to assets and showing how often work is done to that asset has been very helpful.

장점:

User Friendly . Very robust system. Makes spare parts management easy.

단점:

The Apple barcode scanning when using bulk printed QR codes. The ability to distinguish the units after the URL code is not working with apple. It does work with Android though.

Maintain X is Great

주석: I am very happy with Maintain X. It makes keeping track of everything so easy.

장점:

Easy to navigate, easy to keep track of all work done and needing to be done.

단점:

I would like for a completed work order to show up on the day it was completed instead of the day it was made.

A LOT Less Squirrel Moments

주석: MaintainX has already transformed our company. We spent a lot of time unfocused and definitely unprioritized. Shiny objects would easily distract us. Now we simply hit the list by priority and attack the problems one at a time. As a manager, I was able to take vacation and my team just followed the priority list. If you take the time to set it up correctly, the system begins to run itself.

장점:

It is extremely easy to navigate. We uploaded Assets and were making Work Orders all in the first day.

단점:

It would be great if all new work orders showed up separate from existing ones. I have my list sorted by priority, so low priority WOs show up pages away. If there was an upper header where all new WOs showed up to read/acknowledge, and then go to their 'spot'.

Excellent CMMS

주석: Positive, a useful tool that helps me achieve my goals

장점:

MaintainX is inexpensive for our operation. It is also very intuitive and easy to use for beginners

단점:

KPI data reporting, mobile application cannot see reporting

Gold level customer service!

주석: 100% painless. In my 20+ years of using CMMS’s, this is the best customer service team I have ever worked with.

장점:

Customer service! I’ve never had an issue that wasn’t addressed or resolved in an expedited manner. Their willingness to develop their platform based on customer feedback is phenomenal!

단점:

Capability of their parts management section. BUT…..they have listened to all of my concerns and are keeping me updated as they work through these issues.

Great Work Order and Maintenance Management Program

주석: It has been one of the most helpful additions to our maintenance team in the past few years.

장점:

The price is great for the product you get. It is a really easy program to use with a great mobile app for my team to track and complete work orders. It keeps everything really organized and is easy to track with projects.

단점:

There are a couple of updates that I would like to see like tool check out programs and some more location options but it is a great program.

Maintain X

주석: It has been great moving to Maintain X. They always work with us for our success!

장점:

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

단점:

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

A CMMS that fits in you pocket.

주석: Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

장점:

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.

단점:

Lack of inventory capability but I'm assured it is coming.

A Great Option for Engaging Operations

주석: excellent, great support from implementation and ongoing support.

장점:

- User friendly, easy to train new staff - Work order detail including photo's - Built in communication tools - Great filtering options when drilling down on specific data

단점:

- Asset hierarchy is not robust, however 'location' hierarchy is.

Very Helpful Product.

주석: Until MaintainX was introduced to our company, maintenance was carried out by talking to the maintenance engineers about what had to be done each day. This was time consuming and little to no records were kept about each asset and its maintenance schedule. MaintainX has enabled us to keep a work order history for each asset/location and provides use with time and cost tracking which we would not have had before.

장점:

Attentive customer care.Ease of processing work orders.Time and cost tracking.Scheduling repeating and preventative work orders.Constantly updating features and taking feedback from customers.

단점:

Not many cons with the system. Sometimes it can be frustrating to not be able to search under a specific category, but once you get used to using the filters it becomes easier to find everything you need.

Very Satisfied

주석: I've now had several meetings with our maintenance team. We have completed our first weekly's and will we are in progress with our first departments monthly PM's. The software is everything that I was lead to expect and more. [SENSITIVE CONTENT HIDDEN] has been incredibly resourceful, responsive and helpful. It's always nice to make a decision after testing 15 solutions (felt like 1000) and feel confident that you've made the correct decision. I feel that way right now and wanted to share. We still have some setup to go - I'm taking the walk before run approach with the guys but this is slick. I'm looking forward to the partnership.

장점:

The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.

단점:

So far the only cons were identified at selection and were so minor they didn't prohibit me from selecting the solution. Little things like work orders have a really slick ability to save filters but reporting and the mobile app do not have it. It's not a huge deal since mobile users can filter to themselves and see only what they need to but it would be helpful if they could save encompassing filters such as specific departments and weekly vs monthly vs annually.

MaintainX review

주석: Good platform, great support. Still needs some growth, but happy with results so far.

장점:

Simple and easy to use & learn. Fast turnaround on support.

단점:

Some capabilities are limited by constraints of the program. Example- cross-category escalation capability, scheduling block, “bad actor” asset tracking Pareto. Some aspects are only attainable through enterprise level.. the cost is higher than what you currently get out of it in my opinion.

Using MaintainX to implement maintenance system from scratch

주석: MaintainX has begun the process of automating much of our maintenance system that was labor intensive and memory driven before. I feel like I have only scratched the surface to this point of what possibilities it opens up for us as far as inventory, cost, and maintenance tracking.

장점:

MaintainX has streamlined work order generation and communication in our plant. Work requests are easy to generate, review and assign, with all parties receiving notifications on their mobile devices and workstations. PMs are also automated, with technicians recording hourly meters at weekly intervals and lubricating and maintenance procedures automatically generated through work orders.

단점:

I am currently very new to the program and at an early stage of our companies implementation. I have not encountered an issue with MaintainX yet that I felt was problematic.

Game Changer

주석: Simply put it's been a game changer for our department. The amount of time and effort this product has saved us has been so helpful. I'd never go back to our old system, we use this product daily and rely on it to be effective. It's been a great overall experience and I would honestly recommend it to anyone who manages any kind of property and maintenance staff.

장점:

This product has had a huge impact on our production and organization since it's implementation. It's been so easy to use and getting the rest of the team on board with the new system was really easy. I honestly can't imagine ever going back to the old way of using paper work orders. This is such a huge time saver for us and really is key to keeping track of all of our work orders across our different properties. It's great to be able to get all the key information into our techs hands out in the field being able to view photos and details in real time. And from the admin side it's a great being able to see when things are being completed. The asset tracking has been key for keeping track of our water meter readings and keeping up with vehicle maintenance as well. Having so many requestors is a big value as well; it gets our whole team involved with the facilities upkeep and has gone a long way to keeping our properties looking so nice and running smoothly. Oh and I can't forget to mention the team at MaintainX and their technical support. They've been so easy to work. They are always easy to get a hold of and very responsive. Any issues I've had so far have been taken care of either within a few hours or a day at most. It's so nice to get an actual person working at the company helping instead of a generic foriegn call center whos just googling the troubleshooting. They are always friendly and engaged in whatever you're calling about, so a big thanks to them.

단점:

There's really not much I don't like about MaintainX. I guess if I had to pick something it would be that there doesn't seem to be many updates or new features added very often; or at least ones that impact our field or the areas we use it for. I've suggested some features to the team before but haven't seen any really implemented yet. But it's not the end of the world; the current build is still very much optimized for what we use it for.

Great Switch

주석: Overall a positive experience with the ease of implementation and continuous use. Only took a few hours to setup all assets and inspection templates with no assistance. This is a very straight forward product.

장점:

We utilize MaintainX for daily vehicle inspections, asset management, and logging vehicle repairs. We switched from a software that specialized in fleet management do to the lower cost and ease of configuration. Previous software only completed inspections. MaintainX can handle the inspections and keep track of our open work orders and helps our team stay on the same page for all assets.

단점:

At this moment there is not any thing I can list negatively about Maintainx.

Streamlining Operations with MaintainX: A Game-Changer.

주석: Experience has been exceptionally positive. The software has sexlessly integrated our daily operations, making it more efficient and facilitating communication across all levels of our company. Its impact on our workflow has been profoundly beneficial, helping us maintain and even exceed our high standards of service and property upkeep.

장점:

Intuitive interface, real-time updates, mobile accessibility and comprehensive reporting.

단점:

Learning curve for some features and cost considerations. While our focus is long term, we are still a small company and similar companies might find it less cost-effective.

Wonderful solution for our needs

주석: Overall MaintainX is a Great software that was easy to startup, use and capture the needed data per all of the regulatory requirements in healthcare. Support and service has always been wonderful and a pleasure to work with.

장점:

Ease of use and integration and setup. MaintainX was a easy system to setup and works well in a large environment.

단점:

Ability to edit the request portal and lack of inspections apart of the solution, without an integration with another software. Would be great if MaintainX would partner with SafetyCulture as a single source solution.

MaintainX Review

주석: Dont think we would be as successful without this product

장점:

Real time updates and status tracking aloows us to prioritize or jobs quickly and keep a running inventory for rooms at the hotel

단점:

Dont have much to complain about, maybe adding a dark mode so when using it in guest rooms it isnt blinding in the early am or later pm hours

Simplicity Through MaintainX

장점:

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

단점:

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

Awesome Maintenance Software

주석: MaintainX is an amazing tool to have. I have had issues with other similar software and have found that getting staff onboard with this type of software to be very difficult. When I first introduced this software, my staff was completely against it, but as soon as they saw how easy it was and what communication improvements came from this software they jumped in and have not stopped using it.

장점:

I have been searching for a good maintenance software for a long time. When I came across MaintainX I was a bit skeptical, but quickly found that it was the right software for me and the company I work for. As soon as I signed up for the free trial, I was greeted with an email from their staff, and to my surprise, when I had a question I was responded to immediately.

단점:

The only down fall to this software is that I have quite a few staff members that will be requestors, but they do not speak English well and it would be best if there were a translator option from Spanish to English and vice versa, but I have been informed by the staff that they are working on that part of the software now. I hope that this comes quickly as it would ease the pain of trying to improve communication with some of my staff.