CallHippo

Great Customer Support by CallHippo Team | [SENSITIVE CONTENT HIDDEN]

주석: [SENSITIVE CONTENT HIDDEN] was helping me today and he ROCKS! Any time I have needed questions answered, the support team has been extremely helpful.

장점:

Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

단점:

Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one. Regardless, the new account openings are resolved quickly.

First time customer - Great experience

주석: It has been great to be honest. I have tried this for the first time. I have used softwares such as Vonage and ringcentral in the past which were also good. But callhippo's support function just wowed me. I mean they are always available to answer questions and solve issues in a heartbeat.

장점:

The ease of set up, the quality of calls, recordings to go back and monitor what's working and what's not. Best part is the support function - Always available and solves issues in a heartbeat.

단점:

Nothing in particular. Although would like a discount🤑

Callhippo Best

주석: Really good and happy with the service till now

장점:

Calling is smooth and with clarity with no disturbance.

단점:

There is no Call reminder option n the desktop version.

CallHippo Sucks and I would not recommend it to anyone

주석: It is extremely expensive but when I was looking at them I was told they were cheaper than Just call which is NOT the case. I spend more money on Calls per month than I did with Just Call (Just Call was a much better option all around compared to CallHippo).. and you can find a phone software like ConneXio that doesn't charge per call and they are way cheaper per person and so far much better quality (never had an issue with ConneXio). CallHippo charged me for 10 employees for the year and after 2 months we went down to 5 and they would not give me a refund, they gave me 6 months more on my contract "free" they said. With all the issues we have been having with the system lately I asked them to compensate me again and they extended me another 6 months "Free".... I don't want to be with them any longer. They Suck. I want to cut ties and go but they won't budge and let me out of the contract. And for the record, it is NOT FREE... their calls are so expensive that I end up paying them $60 a month on top of what I paid per person just for calling credits. I don't want to give them another dime.

장점:

I don't. It always has issues. We are a call center and I don't have time for issues.

단점:

It is connected to my CRM but it doesn't log the recordings into the CRM at all. You have to hunt for them on their website. It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc...

Amazing Customer Support

장점:

Gaurang and team were extremely helpful in addressing and assisting with all the issues I faced and provided quick solutions.

단점:

nothing as such. been using call hippo for 3 years now

Very Good Platform for connecting to World.

장점:

Their Support team is very good, and they provide support very quickly

단점:

Its call recording quality should be better than the present quality.

READ & ASK Before Make a Purchase of the Service

주석: - Try Skype for Business with call number their support is brilliant.

장점:

- You can get a different service with better support 'skype for business'.

단점:

- Discuss your Use Case with the support team before making the purchase. - Support doesn't even understand your use case properly due to lack of knowledge. - They will try to sell you the product no matter what so, please get all the response over email as proof of refund. - You don't receive SMS for verification. So, the service doesn't work. - You don't receive calls for verification from Google Voices, Gmail, Google Adwords, Upwork. - Again make sure ask before you make the final purchase because they don't wanna refund wanna your money - Also, their automation mailer will disturb you even if you are on a call with them.

Helpful team!

주석: It was good, i was able to test all the features well.

장점:

That in times of need, the support was understanding and helpful to my business needs.

단점:

In selecting a new number, the USA State should be shown with the city in the location options as many USA cities are the same in different states

Extremely smooth and easy to use

주석: Till now it has been better than any other platform

장점:

- Call script upload and easy to use crm - Phone number forwarding

단점:

- Call barge should be covered in professional plan - Dashboard should be mobile optimized too

best calling platform

주석: best , will recommend this to anyone and i lovedthis

장점:

best calling experience calling , i would recommend

단점:

nothing . just need to improve data of the customer

Feedback

주석: Whenever I have questions about the product, it's reassuring to know that the chat support team is consistently available. It feels as if they are accessible around the clock, 24/7.

장점:

I have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.

단점:

I'm looking forward to the return of the monthly subscription option for purchasing a single line.

One of the best Dialer

주석: Overall its a wonderful experience having call hippo as a primary dialer for a call center but still you guys need to work on after sales services.

장점:

Call Hippo provides the best prices in VoIP

단점:

Customer service is too slow, Like they reply so late

Thank you so much [SENSITIVE CONTENT HIDDEN], phenomenal Customer Service!

주석: Incredible rate, quality, customer support, everyone goes above and beyond the call of duty to make sure that their customers are well taken care of and it is something that is noticible from the very first moment you sign on with a customer service rep. As someone who works in I.T. and handles situations like these on a daily basis I can appreciate just how much work goes into the service they provide to their customers, and this speaks volumes. The time I spent with my customer service rep. [SENSITIVE CONTENT HIDDEN] there were many moments where the conversation could have ended with my issue left unresolved, but [SENSITIVE CONTENT HIDDEN] was patient and strategically helped me find a solution to the issue I was having. Individuals like this are a HUGE asset to a company, and with individuals like [SENSITIVE CONTENT HIDDEN] on the team I have no doubt that the future is very bright for CallHippo.

장점:

Provides all the features that would need and then some. There are lots of services to choose from but no matter which service you choose having reliable customer service is critical to making it all work.

단점:

The only thing I can think of is the robot voice for the voicemail technology could probably be upgraded. But they also allow you to upload your own pre-recorded audio file which works perfectly for me so it wasn't really an issue at all.

Highly Reccomend

주석: We are happy with this product! We were using ringcentral before and had issues with no support. Here they have 24/7 support always ready to help

장점:

It has decent connectivity and simple to set up and use. They have mobile apps which makes it simpler to stay in touch with our clients.

단점:

It can get difficult to get numbers, I understand that they have strict compliance policies, which is good in longe run.

Do Not Use CallHippo, They Will Not Followup Properly

주석: My experience with CallHippo was terrible. I wish I never used this company in the first place. I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on. At times, I feel bad for the impatient responses that I have left CallHippo because I have had to wait for a full week to get back to them. I appreciate the help that their manager gives and while I was paying for CallHippo, I felt that their manager was trying the best they could to deliver the message across the team. However, my last statement still stands, they have poor communication with their team members and it leads me to believe that nothing is being done about the support that I'm going after. One example is the time I was trying to port my number into CallHippo. It took me about 2-3 weeks to port the number and there was a constant miscommunication with what they had for instructions. I told them I wanted to 'port out' a number into CallHippo and somehow the message didn't come across well enough. Even with the instructions they had to execute this action. And now, I'm waiting on $90 dollars refund from CallHippo because I cancelled their service. They also removed the phone number for which I had for direct mail (Every Door Direct Mail) and now I can't recover the number anymore.

장점:

Affordable to use. Easy UI. Their follow up needs much work though.

단점:

Do not use CallHippo because their communication skills do not make me feel comfortable with the service that I am getting. Steer clear from the service at all costs. I attempted to change my credit card information because I didn't hear from them for a week and a half on cancelling the service. Please review this screenshot to understand what I am saying here -> [SENSITIVE CONTENT HIDDEN]

Terrible Customer Service and AWFUL Call Quality

주석: Overall a terrible experience and we shall be actively turning other business owners we know away from using this system.We are also disputing the payment as we have not received the services we were expecting

장점:

Has plenty of features, HOWEVER, these are all a waste of time when the call quality of the system is absolutely terrible.

단점:

The call quality is awful. People on the other end of the line couldn't hear me or make out what I was saying. They tried to make out it was my Internet connection which is a terrible excuse as I have super fast broadband, and after using a new system (Go High Level) I have had no issues at all.Their customer service is terrible also. I signed up and paid for a mid tier plan right away as we wanted to use the power dialer feature on the system. After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the support team right away to cancel the account and refund the payment we had literally just made.1 week later we still haven't received anything, and after chasing them we have been told they don't offer refunds.The system is not fit for purpose and you should avoid Call Hippo entirely.

Feedback

주석: Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

장점:

Integration with Hubspot, Reports, Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

단점:

Call drops, Call Quality Issue, connectivity issue.

Great for my team!

주석: I've had a great experience. The software is very easy to use and it covers all the basics functionality.

장점:

Being able to have different departments online at the same time. Also, the pricing is really good for what you get.

단점:

I just hope that internal transfers was part of the regular plan, seems something so basic for the service.

Fantastic Customer Support by [SENSITIVE CONTENT HIDDEN]

주석: Before getting with [SENSITIVE CONTENT HIDDEN] I was in touch with few of the guys before. They were good but not as supportive as [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] gets to that extra level to help the customer and ensures that all the queries get resolved. Despite of the fact he is suffering from Covid -19 he was up on his toes to meet and greet my queries. I think customer service like him help us in proving good reviews. One suggestion to his reporting manager. If you any clients which are dissatisfied with you services let them talk to [SENSITIVE CONTENT HIDDEN]. I am sure he will have 90 % retention rate for them . Regards
Rohit
Coo

장점:

This software is very user friendly and the customer support team especially getting assisted by [SENSITIVE CONTENT HIDDEN] He is very helpful and soft spoken and takes every query very patiently. I think all the customers should be handled by him . Even though he was suffering from Covid-19 he was very supportive. Keep it up!

단점:

No Demerits . Everything is fine . I think this is the best app.

Disgusting customer service and will not give a refund even though I proved their sales lied.

주석: Horrible. I asked for a refund on the 1st of May and it is now the 11th and they still keep going in circles. They will not put me through to a manager and all they do is say "sorry for the inconvenience" which is clearly automated and just a general reply - goes to show how much they have these problems.

장점:

Nothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls. We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person. I eventually proved I was correct after many hours and told them I wanted a refund. They tried to keep me as a customer and I told them no. This amount of minutes they deducted was close to 15 but I was the only person who had trialed this number and I did not ever answer. I left 1 voice mail to see how it works. All up, including the time it took to connect, I would have spent between 2 - 3 minutes trialing this system. I will be using RingCentral now because I have used it with another client and they are better in every way. They may cost slightly more but trust me pay the extra!!!

단점:

The customer service and sales are ridiculous.

Customer service? Hahaha - you're kidding, right?

주석: I hope they go under - the world doesn't need another crumby business.

장점:

None particularly. The app was a good idea but riddled with issues.

단점:

Lousy, lousy. LOUSY customer service. Over a day with a non-working phone number and no support. What a joke....

Great features, well worth the money!

주석: Good experience. They have great customer service that is eager to help. Eventhough they seem to be located in India, it in no way lowers the value of their offering.

장점:

It has what you need for a phone number. Speedy set up, then you can forward the new number to your personal or office number. We've included a voice mail as well so all calls are greeted with a professional message while the line is being redirected. in the past tried 2 other services that did not work and this is the best by far. Been using it for almost 1 year. The phone app is really handy as you can call from the app.

단점:

Nothing much. all is good and can't think of anything, except that for some countries they don't have phone numbers. But guess that's not something not to like - it's just that their service does not include it. If they can have phone numbers for most countries in the world that would be better

Charges your card randomly

주석: Not good, not recommended

장점:

It works enough to get by but nothing special

단점:

Billing and customer service is horrible. They just charge your card randomly for whatever amount the choose. When pointed out about an error it is supposedly fixed for couple months before surfacing again later stating "are missed to collect by system error" Customer service is incompetent. They try to brand as US company but they are all Indians with that mentality of BS I would wast time and your energy with these guys....just headache

Great service

주석: great support team always helpful.

장점:

Easy of use, setup and support they are always willing to help

단점:

it hangs ocasionally and it needs better voices for recordings.

Invasive privacy requests— very scary company

주석: Incredibly scary. I received emails copied to lots of people requesting photo of, addresses, website domain data, business background, phone number and other personal identifying data that would allow a scammer to use my credit card. When I told callhippo personnel this was illegal in Canada they backtracked on that request but cancelled my account. I would not touch this company and certainly do not provide personal photo, birthdate, address data that can be used with your credit card to impersonate and steal identities. That is why we use credit cards to avoid those kinds of scams. Beware. I’m reporting the callhippo to the privacy commissioner in Canada and credit card company visa.

장점:

I tested the number and it worked the A’s expected when I set up the account.

단점:

The software was adequate for my needs but the agents at callhippo started requesting sensitive personal information immediately after taking my credit card data.