ZENOTI

Goodby Square, Hello Zenoti!

주석: The sales, transition, development and support team are PHENOMENAL! At no point in our interactions did I feel dismissed, unheard or misunderstood. I felt confident with them the minute I spoke with their sales team and I have that same confidence post launch. Any issues we had were addressed and resolved the same day!

장점:

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

단점:

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Best team ever!

주석: We have had the pleasure of working with the Zenoti team the past few months, and it has been nothing short of excellent. Everyone on the Zenoti team has an answer or solution, no matter what. They have offered the best support, especially [sensitive content hidden], whom we have have the pleasure of working directly alongside with. [sensitive content hidden] is an endless library of knowledge - even things not related to Zenoti, [sensitive content hidden] will have an answer! His patience and dedication with not only our corporate team, but our individual practices is unmatched. Highly recommend Zenoti not only for the endless possibilities the platform has to offer, but for their amazing teams as well.

장점:

The team and processes they follow for each imlementation. The attention to detail is immaculate.

단점:

Their are some congifurations that are not as flexible with our enterprise and different workflows at each practice, but we are learning how to incorporate what we can!

Smooth Transition with Great Team Support

주석: My overall experience with ZENOTI has been highly positive. The implementation process went smoothly, and the team was always available to address any questions or concerns. They were proactive in setting up calls on launch day to ensure we had the support needed, which contributed to a seamless transition.

장점:

What I appreciated most about ZENOTI is its intuitive, user-friendly interface, which made it easy to navigate and utilize daily. Additionally, the ability to access the platform from anywhere provided flexibility and convenience, which is essential in a fast-paced environment. The support team was particularly impressive, as they were not only highly knowledgeable but also responsive and consistently available throughout the implementation process, ensuring a smooth and efficient launch of the new software.

단점:

The overall experience with ZENOTI has been great. Any concerns that have come up were addressed promptly and resolved quickly. The responsiveness of the team ensured that even minor issues were taken care of efficiently, making the entire experience smooth and seamless.

Possible the worst user experience salon software on the market

주석: Overall, the only reason we are sticking to Zenoti is the time we have already invested in implementing it. But if it can't perfect the fundamental features like an extremely smooth online booking flow that works 100% of the time, I believe we'll move on to something better sooner rather than later.

장점:

Zenoti offers the versatility and ability to customised most features

단점:

What's bad about Zenoti is a long list from our experience so far. The data migration process and onboarding was less than ideal as crucial data like appointment start time, services and total cost were 90% wrong. The onboarding team had the chance to fix it but they still got it wrong so we took the matter to our own hand and spent half a day manually fixing the data. They were also less than enthusiastic about implementing additional requests which were critical for our business, so we mostly did it by ourselves. The user experience is horrific to say the least. It's extremely complicated, made more difficulty by the fact that it was made with, what felt like, very little empathy for both the administrator and the end user. Simple changes to the webstore takes too many steps and it's hard to find my way around the configuration of our store. It took awhile but we figured it out.The Zenoti mobile experience for our staff was frustrating as it was much less intuitive and more clunky and some previous softwares we used. Our clients constantly complain to us how it was much more difficult for them to book an appointment online. It's basic issues ie. webstore doesn't redirect a user to the booking confirmation page after creating an account, resulting them having to go through the entire booking flow again - but the slot is reserved for 5 minutes so they can't book it until 5 minutes later (this has happened 4 times this week - that we know of).

Review for [sensitive content hidden] :-)

주석: [sensitive content hidden] is the absolute best. He met with me a lot because I honestly needed that. In AR, I met with someone a couple times, but I didn't stick with them because I felt like they didn't care. [sensitive content hidden] cares. He's amazing. He knows me, my staff, and that's how you keep customers.. you need more people like [sensitive content hidden] in the company. He's the face. And [sensitive content hidden] is amazing too.. she was more behind the scenes helping but I'm grateful for THEM as a team. I wouldn't be live without them. We all know that. [sensitive content hidden] deserves a raise, a high five, a "job well done" for the extraordinary care and service he provided us. Thank you.

장점:

[sensitive content hidden]. He was so helpful and committed to me, my business, and making me successful. He obviously went above and beyond for me and Lux. I probably wouldn't have stayed with Zenoti had it not been for him. He's the true magic.

단점:

I would like to be able to upload PDF files into my treatment form areas. The charting interface of Zenoti is much more difficult than AR -- I used to be able to label where all my tox went on a face and in Zenoti that's not feasible. I would like a better charting of the face so I can be sure tox/filler is placed in the correct places.

Exceptional Onboarding and User-Friendly Software Experience

주석: Overall, our experience has been excellent. The onboarding team has been exceptionally helpful—kind, patient, and friendly throughout the process. We've never felt that our questions or learning curve were burdensome or dismissed. Additionally, the training videos on their university platform are thorough and informative. The software itself is intuitive, logical, and user-friendly.

장점:

We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations.

단점:

Aside from missing E Prescribe, we like everything.

Finally A Software Focussed on Medical Spas

주석: To date, it has been better than I had imagined. I have been in this industry for almost 20 years. Changing software is a nightmare; you gain and lose some things. I was worried about making another change and the disruption to staff and workflow; I have migrated databases that have been disastrous. We have had a seamless transition with a client database of 37 thousand names. Thanks to my Zenoti team of [sensitive content hidden], this has been an amazing migration and set-up. Indeed, the most successful software change, migration, and setup I have done thanks to them and the rest of the team!

장점:

It is easy to use, having all our software needs in one program: scheduling, reporting, charting, marketing, memberships, online booking, and payments. In the past, this required multiple software programs to achieve each, adding additional cost. Now, we have one cost and one software to work from, improving workflow and efficiency.

단점:

They are adding new features as they continue to evolve and learn about the medical spa industry's unique needs. So, some future additions will make this an even more robust program, like e-scripts.

Worth the Pain

주석: The work of exporting data from old programs and restructuring for Zenoti was extensive. However their support team was generally excellent to work with. Almost one year in, we find occasional hiccups but can typically find a solution or workaround.

장점:

After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.

단점:

There were a few marketing features we would like to be more robust.

Easy Transition & Onboarding

장점:

We started onboarding and transferring information from our previous EMR with a deadline of 30 days to be complete including testing. [sensitive content hidden] were fantastic to work with…credit to my team for starting the training modules the day after contract was signed. This helped make our transition much easier. [sensitive content hidden] presented us with a timeline for phase 1 and phase 2 and it we have successfully complete phase 1 with 1 week to spare from our deadline. Of course anytime you change software there will be hiccups but our request were answered quickly. I am sure phase 2 will go just as smooth. I am so excited about the extensive reports available o this system. I look forward to working with and referring Zenoti.

단점:

I wish there was a phone option to take photos.

Overall good system and great onboarding help.

주석: I think overall the experience has been good. It is quite a process. I feel that having a complete sandbox system to navigate, before the setup is started would be EXTREMELY helpful. It would have saved so much time on my part and on the Senior Specialist time having to make corrections once our site went live.

장점:

Having the help of [sensitive content hidden], the Senior Setup Specialist. With our old system we did not have as much support during the setup process.

단점:

What I like least about Zenoti is needing to switch between the organization view and center view during implementation was extremely confusing.

Excellent System

주석: Love love love this system. It's a more expensive system but you get what you pay for in functionality. I have the data I need to run my business and I can access that data whilst not being in the salon I can rebook clients from home ( essential for when you are in lockdown in the UK). My background is financial analytics and finance operations (previous career) and I understand the important of data and the power of knowledge that it gives you for running your business. I can make better decisions, I can track my staff performance with a click, my finance team have the data when they need it wherever their office is. No more pulling reports and then finding it doesn't give them the data they need and me having to make a car journey to run another report in the salon.

장점:

The reporting I needed reports that extract to excel as well as onscreen analytics that tell me what my business is doing as well as downloadable in a format that I do not need to doctor to use on excel. This is an amazing system. There are so many reports to choose from and I have a very happy finance team. Access to system from off-site No timing out issues meaning a trip to the salon to put back on ( unlike my previous system that ran off my machine and offered limited functionality offsite. Intelligent booking & rebooking Booking optimisation, rebooking SMS connect features 2-way texting with clients - no more missed messages Late cancellation & rescheduling charge functionality Set the rules and the system calculates where it applies. No more guessing the time and we can now blame the system and say it's automated! Staff visibility of performance Drives more accountability Ability to book on Ipad or tablet Takes the sale into the treatment room & staff have all the info they need in front of them including consultations Set up discounts & money off Set up memberships, pre payments & digital gift cards Clients can self check out - perfect for contactless transactions Card capture No more accounting nightmares with deposits Clients love it as they don't need to get their cards out at the desk and can check out quickly. They also like not having to pay a deposit when booking multiple bookings Dashboard progress vs targets - see where you are at any time

단점:

Currently no facebook and Instagram booking integration Not a deal clincher but needs to be implemented My version of SAGE is not support - hopefully in the future but team very helpful in setting up a bespoke report to get around this.

Could work for most, be aware of the issues you'll run into

주석: We thought is was a newer software and cloud based, but it has been a sideways movement for us and the premium we are paying compared our old one is not worth it. Cloud based is good, but keep in mind, not only does their stuff need to work, they can only work as well as the browsers on your PC/Mac. And the customer support are unable to understand the issue and keep sending links for usage tutorials.

장점:

Cloud based, and security that comes with it

단점:

There are a few issues, but it's getting harder to wrap our heads around these: 1. Unable to add a product to a service without interrupting the POS - is an issue in larger salons where people are checking out while another ticket is being edited. 2. Waitlist does not work, even though one chooses a specific stylist, a range of dates and time, software triggers notifications when none of the specified criteria are met. 3. Manual invoices for deposits are not available (be aware of this seemingly trivial issue that could force one to sign up with another credit card merchant) 4 Rebooking a guest that sees different service providers during one visit is NOT possible. 5. Addon services cannot have a time duration if the main service has a duration on it (and what service doesn't?) 6. None of the employees can see weekly reports on their mobile devices - their options are daily or from the beginning of a payroll cycle. If one had to see weekly report, they have to add service totals, product and tip totals from each day manually. For the weekly feature, be prepared to buy a reporting module that has it's own additional monthly subscription fee. 7. Marketing modules bundled with most other software is available for additional monthly subscription 8 Customer support - We had critical issue on one occasion when clients could not book online. After a half hour, a junior tech. from Philippines comes on and had go find a senior engineer who were not available for hours and hours.

Zenoti Review

주석: It’s been great due to [SENSITIVE CONTENT]. Change is hard and he’s really helped us get to the system we need and want. I like the personal touch with our rep.

장점:

[SENSITIVE CONTENT]. He’s been Amazing at helping us adjust to the change. I Ike the way it looks and there’s some really easy functions to it. I like the class sign up.

단점:

There’s some things that are fluid with a yoga studio. The inability to change a clients membership between packages, for example is we do a challenge and they have an existing package, I would like to have the ability to set priority in pricing options. So the system will pull from the challenge or the most important one and leave the class passes I also do not like thaT you have to open an invoice to change the date of a memberships. We will our chase a membership say on Friday for a student who took class in a Monday and it’s a lot of steps to do that.

User friendly and great features

장점:

Zenoti is very user friendly and has so many features. We utilize Zenoti for booking, scheduling, inventory management, reporting, and marketing. It is nice to have a software that can do it all.

단점:

We would love if there was a consultation feature for Zenoti. We currently use TouchMD for our consultations, but if Zenoti had a consultation feature like TouchMD it would be nice to have everything in once place. Overall though, we are very happy with Zenoti.

Beauty Edit Review

주석: It has been very positive so far! we are still learning the ins and outs but I have no doubt that it will work great for us. Having the readily available support fro [sensitive content hidden] has ensured that our business operations were not interrupted which was very important for us.

장점:

We are still getting familiar with Zenoti but so far all of the functionality far surpasses our previous software. The customer support we have received from [sensitive content hidden] has been over and above any other company we have worked with. He has been instrumental in helping us get Zenoti set-up and functional. He responds very quickly and address every issue in a very timely manner. We would have been lost without his exceptional support and I hope he is recognized for his incredible service.

단점:

The migration from Aesthetic Record has been a nightmare but I do realize the issues were on their end so I cannot fault Zenoti for this.

Zenoti grows as you grow

주석: Great so far. We continue to evolve and Zenoti is able to match up with us.

장점:

There are so many features that you really need to be aware of what you need or want. They do a great job with your customer suppport through the CSM to make sure you are getting full use of your capabilities that you purchase. I like that they are responsive to my requests and the software changes often. My old scheduling suite had not changed anything in years.

단점:

Zenoti is on the high side of pricing but you get what you pay for. It is very capable and will grow with you. Also, I would like a few more protections for business owners as far as not showing your employees all the information about your business. They ZMA and MyZen apps really push the boundaries of what I'm comfortable sharing in a super competitve business field.

Not for med spas

주석: From onboarding to present day, this has been an extremely difficult and frustrating process. I regret ever switching to Zenoti.

장점:

I wish I could come up with something. The sales team put on a great presentation.

단점:

Not to be dramatic, but I don't believe any of the features have worked as promised. The most frustrating part is that their tech support is overseas, so it can take days or weeks to get an answer to what should be a simple problem.

Beware of their oversell

주석: I was lied to at the set up. My set up was not well done. This is an expensive switch both in time, energy and I general much more expensive than the experience of Mind body. I regret daily on switching.

장점:

Zenoti has alot of the same booking features as their competitors. There is really nothing here that stands out. We were sold on features that are still not implemented after two years. A series of lies right from the [SENSITIVE CONTENT HIDDEN]. Stripe tip outs, stripe loyalty for franchsie and onward.

단점:

Their inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working. Columns are not customizable. Reporting in general is quite shockingly poor.

A Lot to Take In, But Worth It

주석: Overall the experience has been good. Our company has been in the middle of a giant relocation and build-out. Implementing a new system was naturally a chaotic experience due to our circumstances. I think that is what is impressive - the Zenoti team, namely [sensitive content hidden], was incredibly helpful in assisting us and we were able to go live with our system exactly when we hoped. Every time we have run into any kind of question or issue, we are met with prompt assistance.

장점:

The ability to properly track inventory - this was our main reason for changing POS systems. Functionally fantastic and loads of features we were previously lacking.

단점:

There are aspects that are a little clunky as far as administration and client experience goes, and the overall aesthetic leaves a lot to be desired.

my experince from zenoti

주석: It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI
This Software is the perfect Billing Solution for every Salon.

장점:

I am using Zenoti Since 2013 that time It was named MangemySpa.Before Zenoti we use to do Manual Billing and accounts, after using Zenoti I found that what technology can do for Salons. Zenoti Really helped me to Streamline my Buissness,It has all the tools which a Salon owner needs to Grow his Business. It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI This Software is the perfect Billing Solution for every Salon.

단점:

the software is little expencive in comparision to comptition software

A great company to grow with!

주석: Zenoti is an eager company that has a great vision but is still working on organizing themselves to support that vision. They have great teams that will help you make a success of the system and the features you have. Any time I am met with frustration I have reached out to my customer success manager or some other people I have met along the way that continue to help me, I am often directed to a team that is eager for feedback and listens to your issues and suggestions. I can honestly say that about 86% of the updates that were featured on the latest big update came from me and a few of my franchisees. I will not lie and say I haven't had issues and frustrations but that would be true for any program.

장점:

I love the implementation, sales and customer success team! If you go with Zenoti try and get [SENSITIVE CONTENT] and his team, they are the most knowledgeable and helpful. The product delivers a lot of great and useful features but you have to really learn how to use it, there is always a box somewhere on another page that you forgot to click. But once you get the hang of it, it becomes super easy.

단점:

I will not lie, there are some things about zenoti that aren't the best. Basically the full system is amazing and they have lots of add ons that will suite your needs, however, you will pay!!!!! We negotiated a base price and our system works and we are happy with it but I would like to get better reporting and some more efficient customer service agents (although my key point person is great the rest of the team seams more lost then helpful) but to get a better level of customer service or to get clearer reports you have to pay for the add ons. If you are willing to spend more than the base price than I think you will be happy with the system but it is on the higher end of systems in its category.

Zenoti

주석: I have been able to work with an account Manager- [SENSITIVE CONTENT] who has been really helpful and has connected me to resources when needed. We had an issue at first with our injectable faces loading on treatment notes. This was something within the software that could not be fixed immediately- it required the engineers to get involved and many phone calls and follow up because we did not understand why this was happening- we were able to meet with the [SENSITIVE CONTENT]/other employees who helped ensure things were resolved. I have not had a major issue since that and I was pleased that even as a small account we were given attention.

장점:

I have been really happy with the program overall and I have used many different programs in the past. Many marketing and reports that I used to pull manually and put into excel are now automated. I appreciate the functionality that it has to offer and have not found it to be cumbersome to teach new employees or for the medical staff.

단점:

Recommendations for new adopters: The more you front load your learning of the system- Everyone completing all the modules, using the ? button in the system first before contacting support, getting very involved in the setup of your system, forms and inventory- the better. Retake the same modules once you have 6 months of operation with the software so that you can elevate your understanding and ask new questions. Understand ahead of time that your first layer of support is always online so if you do not have a person who has the time and flexibility during the day to resolve any issues or questions that come up with Zenotis support team- your team may be frustrated. I am a non-clinical operations consultant who handles these types of things for my employer so it is not an issue for them.

A Fantastic SaaS System & Top-Notch Support Team!

주석: Zenoti provided a solution that is able to be used in a Franchise system. It solved many problems including: accurate reporting & analytics by location and across the franchise, the ability to track & collect royalties, a system that can be set to automatically apply promotions and discount codes (easily), the ability to track discounts that locations are using, the settings that can be enabled by role, the ability for customers to make purchases online and via the app (when we're selling offsite), an app, customer consent forms are easy to fill out. All of these (and much more) are making it seamless and increasing sales by allowing us to easily ring-up customers and for customers to make purchases at their fingertips. The support team is incredible. Not only the minute-by-minute support received after launch, but the implementation team that gets you from beginning to end. The implementation team made me feel extremely supported and I truly made friends with them just several weeks into the process. This team spends hours (literally) a week and (sometimes) a day to ensure the set-up and transition from the old software platform is seamless.

장점:

Zenoti is an integrative platform that is comparable to and perhaps better than other SaaS systems for spa & wellness businesses. I like how easy it is for businesses to customize it to their needs, while customers can easily navigate the booking & purchasing platforms. However, the best thing about working with Zenoti is the support team. They are real, knowledgeable people who are integral in getting this system set-up for an organization. Two individuals who made our entire 'Go Live' possible, in what felt like reocrd time were [sensitive content hidden]. They were efficient, quick to respond, patient and bent over backwards to ensure our success. In what was already an almost impossibly short amount of time that we requested to have the system ready to go, they ensured a successful launch for customers and our franchisees. [sensitive content hidden] (trainer) was also integral in hosting video calls an answering numerous questions for our franchisees.

단점:

Overall, Zenoti is great. If I want to get picky about the system, I'd say the ability for the system, as an enterprise platform to have more options to turn settings on and off for certain locations -aka the option for price adjusting & the ability to edit email & text templates. However, being an enterprise (Franchise) system, generally you will have the settings predominantly the same for everyone. I do wish there was an option for the consent forms to be automatically text to clients without the EZConnect text integration, maybe if there was even a $0.10 fee per form auto text to the client.

Gaslighting on Tap

주석: It's not a bad system if you just need the absolute basics, and if you are the kind of person who just accepts everything and never dreams of calling customer service to ask for better functionality. And if you're not color blind. But if you're the kind of person who knows that you deserve excellence and responsiveness in exchange for your hard-earned money, go elsewhere.

장점:

It has a catchy name, and it usually keeps accurate track of client appointments.

단점:

If you ever have an issue with the app, customer support's first line of defense is to gaslight you and claim that your problem isn't really a problem. They just rolled out their Version 2, and it's a disaster. The new color scheme for the appointment blocks are so muted, you can't see by color change when a client checks in. When I contacted their customer support to report the problems we're having, I was told, "I assure you, the colors have not changed." Fortunately, we have not updated all of our devices (our entire front desk staff revolted and refuses to run the V2 update), so I could take a photo of the before and after color schemes. I replied, "And I assure you, the colors have absolutely changed, and they are almost useless now." We have also had issues with the appointment screens on linked devices not automatically updating when an appointment is checked in, and a client form that is only accessible by a round-about back-door process instead of the big "Client Form" button that should bring it up. When I reported the client form issue, I was given instructions on how to change the form's status so it could be updated. Unfortunately, none of our IDs, not even our studio owner's ID, has access to the Admin section required to change the form. When I told them we didn't have access, their first reply was again, "Yes, you do." I sent them screenshots of our owner's Admin dashboard, and the necessary icon was not there. I have yet to get a reply.

Zenoti felt like a part of my team.

주석: My experience has been very positive for the overall business and I pertain the salons growth and success largely to Zenoti tools, which are continuously being improved and upgraded. The system is user friendly with exceptional support 24/7.

장점:

Ease of setup and integration with excellent support.

단점:

Some processes could be simplified for user ex. Email template designs and image bank usage. Some features like payments not available for Cyprus, my territory, but understandable as I believe I am still the only user here. Sharing of client feedback to social media story or posts would be great.